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The Strand Medical Centre

Care Navigator

The closing date is 30 June 2025

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Job summary

As a Care Navigator, you will be the vital link between patients and the healthcare system. Your role involves helping patients access the right services, supporting their journey through care pathways, and reducing the workload on GPs by managing non-clinical queries. You will work closely with healthcare teams to improve patient experience, promote self-care, and ensure timely, coordinated care.

Why Work Here: Join a supportive and forward-thinking practice that values teamwork and innovation. Here, youll make a real difference by empowering patients and helping to shape efficient, patient-centered care. We offer opportunities for professional development, and a welcoming environment where your contributions truly matter.

Main duties of the job

  • Engage with patients to understand their needs and direct them to appropriate healthcare and community services.

  • Support patients in navigating the healthcare system, including booking appointments and making referrals.

  • Help reduce GP workload by managing non-clinical patient queries and signposting.

  • Maintain accurate records of patient interactions and referrals.

  • Work collaboratively with the healthcare team to improve patient care pathways.

About us

We are a successful and aspirational suburban practice run by an innovative team of professionals who are looking for similarly committed and quality-driven colleagues.Our work environment is friendly, informal and extremely learning focused.

Our practice:

Stable list size 7500

CQC rating good, excellent QOF outcomes

Very low home visit burden

Excellent secretarial, admin and IT support

Clinical team of 4 GP partners, salaried GPs, advanced nurse practitioner, practice pharmacist, practice nurse and health care assistant

Supported by the Crosby and Bootle Clinical Network and active member of the South Sefton GP Federation

Training practice involved in educational and clinical supervision of GP Registrars, nursing clinicians, paramedics, clinical pharmacists

Details

Date posted

05 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4170-25-0001

Job locations

272 Marsh Lane

Bootle

Liverpool

Merseyside

L20 5BW


Job description

Job responsibilities

The Care Navigator plays a key role in supporting patients to access appropriate healthcare and community services. Acting as a bridge between patients and healthcare professionals, the Care Navigator helps to streamline care pathways, improve patient experience, and reduce the workload on GPs by managing non-clinical queries and guiding patients through the healthcare system.

Job description

Job responsibilities

The Care Navigator plays a key role in supporting patients to access appropriate healthcare and community services. Acting as a bridge between patients and healthcare professionals, the Care Navigator helps to streamline care pathways, improve patient experience, and reduce the workload on GPs by managing non-clinical queries and guiding patients through the healthcare system.

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with empathy and a patient-centered approach.
  • Ability to build rapport and work sensitively with diverse patient groups.
  • Good organisational and time management abilities.
  • Ability to work independently and as part of a multidisciplinary team.
  • Basic IT literacy, including experience with electronic patient records and referral systems.
  • Problem-solving skills and the ability to use initiative.
  • Reliable, punctual, and professional.

Desirable

  • Experience working in healthcare, social care, or community support roles.
  • Understanding of local healthcare services and community resources.
  • Training or qualifications in healthcare navigation, social work, or similar.
  • Knowledge of safeguarding and confidentiality principles.
  • Knowledge of EMIS
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with empathy and a patient-centered approach.
  • Ability to build rapport and work sensitively with diverse patient groups.
  • Good organisational and time management abilities.
  • Ability to work independently and as part of a multidisciplinary team.
  • Basic IT literacy, including experience with electronic patient records and referral systems.
  • Problem-solving skills and the ability to use initiative.
  • Reliable, punctual, and professional.

Desirable

  • Experience working in healthcare, social care, or community support roles.
  • Understanding of local healthcare services and community resources.
  • Training or qualifications in healthcare navigation, social work, or similar.
  • Knowledge of safeguarding and confidentiality principles.
  • Knowledge of EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Strand Medical Centre

Address

272 Marsh Lane

Bootle

Liverpool

Merseyside

L20 5BW


Employer's website

https://www.strandmedialcentre.nhs.uk (Opens in a new tab)

Employer details

Employer name

The Strand Medical Centre

Address

272 Marsh Lane

Bootle

Liverpool

Merseyside

L20 5BW


Employer's website

https://www.strandmedialcentre.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Jane McGimpsey

jane.mcgimpsey@southseftongp.nhs.uk

01519221600

Details

Date posted

05 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4170-25-0001

Job locations

272 Marsh Lane

Bootle

Liverpool

Merseyside

L20 5BW


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