Job summary
Bugbrooke Medical Practice is a well-respected and
established GP surgery providing primary care services to approximately 10,900
patients. The surgery is a rural practice located in the village of Bugbrooke.
An exciting opportunity has arisen for the role of Receptionist/Telephonist. This is a new post to work within our current reception team. We are looking for a dynamic, hard working individual who can bring their knowledge and expertise to this role.
The practice values high clinical standards and aims for an
excellent patient experience.
Main duties of the job
We are looking for a confident and resilient individual with
excellent communication skills. It is essential that they have excellent customer service skills and some knowledge of working in an NHS environment
The successful candidate will be able to work together as a team and individually. They must be confident in dealing with patients both face to face and on the telephone.
Previous Primary care experience would be an advantage for this role but training will be provided for the right candidate.
About us
There are 4 partners, supported by a surgery team made up of
salaried GPs, ANPs, Practice Nurses and HCAs. Additional support is also
given by a team of skilled Administrators and Receptionists.
Bugbrooke Medical Practice also provides training for GP
Registrars, foundation year doctors and medical students.
The practice is part of the Blue PCN made up of 5 local GP
surgeries that work together with the aim of improving healthcare for the
community and reducing healthcare inequalities.
The practice is also involved in Research and the benefits
associated with this for future patient care.
The health and wellbeing of staff and patients is always
main priority.
Job description
Job responsibilities
JOB TITLE: RECEPTIONIST
REPORTS TO: RECEPTION
TEAM LEADER/PRACTICE MANAGER/THE PARTNERS
Administration
- To have a thorough knowledge of all
Practice procedures.
- To work in accordance of written protocols
- Ensure courier takes all documentation and
samples at the appropriate time
Reception
- Ensure an effective and efficient
reception service is provided to patients any other visitors to the
practice
- Deal with all general enquiries, explain
procedures and make new and follow-up appointments
- Using your own judgement and communication
skills ensure that patients with no prior appointment but who need urgent
consultation are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal
requirements to new patients and those seeking temporary cover and ensure
procedures are completed
- Processing paper repeat prescriptions
requests
- Be able to cover all reception position as
necessary
- Take appropriate payments for Non NHS work
- Opening and closing the reception area at
the start and end of the day.
- Record daily fridge temperatures and log results
on Clarity
- Follow Fire Evacuation duties in case of
Fire.
Appointments
- Process appointment requests for today and
future appointments from patients by telephone and in person.
- Be confident in cancelling and rearranging
appointments due to staff shortages
Computer
- Registrations of new patients computer
data entry and medical records.
- Process patients change of address on
computer system. (have knowledge of Practice area).
- Action tasks within the reception task
group and any tasks sent directly to yourself in a timely manner
- Process online prescription requests
- Follow the deductions protocol when
patients leave the practice.
- Follow the death protocol to deduct
deceased patients.
Telephone
- Receive and make telephone calls as
required. Divert calls and take messages, ensuring accuracy of detail and
prompt appropriate delivery
- Have working knowledge of telephone
systems.
- Liaise with other Healthcare professional
and agencies via our dedicated Healthcare Line.
- Forward calls to the appropriate staff
member i.e Management, Secretary, Administrators and Clinical Pharmacists
when necessary.
Job description
Job responsibilities
JOB TITLE: RECEPTIONIST
REPORTS TO: RECEPTION
TEAM LEADER/PRACTICE MANAGER/THE PARTNERS
Administration
- To have a thorough knowledge of all
Practice procedures.
- To work in accordance of written protocols
- Ensure courier takes all documentation and
samples at the appropriate time
Reception
- Ensure an effective and efficient
reception service is provided to patients any other visitors to the
practice
- Deal with all general enquiries, explain
procedures and make new and follow-up appointments
- Using your own judgement and communication
skills ensure that patients with no prior appointment but who need urgent
consultation are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal
requirements to new patients and those seeking temporary cover and ensure
procedures are completed
- Processing paper repeat prescriptions
requests
- Be able to cover all reception position as
necessary
- Take appropriate payments for Non NHS work
- Opening and closing the reception area at
the start and end of the day.
- Record daily fridge temperatures and log results
on Clarity
- Follow Fire Evacuation duties in case of
Fire.
Appointments
- Process appointment requests for today and
future appointments from patients by telephone and in person.
- Be confident in cancelling and rearranging
appointments due to staff shortages
Computer
- Registrations of new patients computer
data entry and medical records.
- Process patients change of address on
computer system. (have knowledge of Practice area).
- Action tasks within the reception task
group and any tasks sent directly to yourself in a timely manner
- Process online prescription requests
- Follow the deductions protocol when
patients leave the practice.
- Follow the death protocol to deduct
deceased patients.
Telephone
- Receive and make telephone calls as
required. Divert calls and take messages, ensuring accuracy of detail and
prompt appropriate delivery
- Have working knowledge of telephone
systems.
- Liaise with other Healthcare professional
and agencies via our dedicated Healthcare Line.
- Forward calls to the appropriate staff
member i.e Management, Secretary, Administrators and Clinical Pharmacists
when necessary.
Person Specification
Qualifications
Essential
- See attached Job Specification document
Desirable
- See attached Job Specification document
Experience
Essential
- See attached Job Specification document
Desirable
- See attached Job Specification document
Person Specification
Qualifications
Essential
- See attached Job Specification document
Desirable
- See attached Job Specification document
Experience
Essential
- See attached Job Specification document
Desirable
- See attached Job Specification document
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.