Practice Manager

Job description

Job responsibilities

The following are the core responsibilities of the Practice Manager. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

The Practice Manager is responsible for:

a. Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities

b. Functional management of all clinical and administrative staff

c. Direct line management of the following staff: Data Administrator, Reception Manager, Receptionist, Secretary, Clinical Coders, Practice Nurse, Healthcare Assistant, Physician Associate and salaried GPs.

d. Managing the recruitment and retention of staff; developing, implementing and embed an effective succession plan

e. Establishing, reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed

f. Developing, implementing and embedding an effective staff appraisal process

g. Implementing effective systems for the resolution of disciplinary and grievance issues

h. Maintaining an effective overview of and ensuring compliance with HR legislation

i. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

j. Managing the financial elements of the organisation, including petty cash, etc., seeking to maximise income and reduce expenditure in conjunction with the partners

k. Inputting pensions for practice staff details on NHS Pension online portal.

l. Ensuring the organisation has appropriate insurance cover

m. Developing, implementing and embedding an efficient business resilience plan (BRP)

n. Managing contracts for services i.e., cleaning, gardening, window cleaning etc.

o. Managing the procurement of organisation equipment, supplies and services

p. Coordinating the reviewing and updating of all organisation policies and procedures

q. Leading change and continuous improvement initiatives; coordinating all projects within the organisation

r. Coordinating and leading the compilation of organisation reports and the practice development plan (PDP)

s. Ensuring the team reach QOF targets (supported by the nursing and administrative leads)

t. Adopting a strategic approach to the management of all patient services matters

u. Developing, implementing and embedding an effective communication strategy (internal and external)

v. Ensuring the organisation maintains compliance with its NHS contractual obligations

w. Actively encouraging and promoting the use of patient online services

x. Publishing communications for internal and external use such as an organisation Facebook and website.

y. Maintaining the organisation and NHS choices websites

z. Liaising at external meetings as required

aa. Marketing the practice appropriately

bb. Managing the management of the Patient Participation Group

cc. Effectively managing/supporting the management of all complaints in line with current legislation and guidance

dd. The management of the premises, including health and safety aspects such as risk assessments and mandatory training

ee. Managing the organisation IT system, delegating staff to act as administrators

ff. Ensuring compliance with IT security and IG

gg. Coordinating the organisation diary, ensuring meetings are scheduled appropriately.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills.

Desirable

• Educated to degree level in healthcare or business.
• Leadership and/or management qualification.
• AMSPAR qualification.

Experience

Essential

• Experience of working with the general public.
• Experience of working in a healthcare setting.
• Experience of managing large multidisciplinary teams.
• Experience of performance management including appraisal writing, staff development and disciplinary procedures.
• Experience of successfully developing and implementing projects.
• Experience of workforce planning, forecasting and development.

Desirable

• NHS/primary care general practice experience.
• Relevant health and safety experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Windmill Surgery

Address

Longford Primary Care Centre

Longford Road

Coventry

CV6 6DR

Employer's website

http://windmillsurgery.com/ (Opens in a new tab)