Job summary
The Project Support Officer will provide a crucial role in the
development and delivery of all projects across the organisation.
The Project Management Office (PMO) has responsibility for overseeing and
managing the development and role out of all projects across Lancaster Medical
Practice. This will be achieved through applying programme management
methodologies and risk management approaches to ensure that the senior leaders,
and ultimately the Partnership Board, are assured of the progress of the agreed
work programmes and that all risks and issues are managed appropriately.
The role requires excellent organisational and project support skills, an
ability to communicate routine, sensitive, confidential and complex information
to staff and managers at all levels within and outside the organisation and an
ability to be proactive and take accountability and ownership of the programme
management systems and processes which will govern all projects.
This role will support the Project Manager by coordinating and managing
the systems and processes which will enable the delivery of the work. Working
autonomously and proactively, the Project Support Officer will be required to
provide project management support using project methodologies and strong
administrative skills. The post holders prime responsibility is to ensure that
all of the systems and processes support the delivery programmes within the
remit of the team, to deliver their agreed objectives.
Main duties of the job
- Provide project management support for projects.
This may involve supporting business case development, all planning activities,
risk and issues management, monitoring and co-ordination of tasks, negotiation
and conflict management.
- Ensure adherence to project governance standards,
reporting and the deployment of standard methodologies.
- Be a single point of contact for projects and have
an archive of information to allow real time reporting and information sharing.
- Be responsible for implementing and maintaining
effective programme management systems which will enable good risk management,
performance reporting, sharing of best practice, mapping and monitoring
interdependencies and escalation of issues.
- Co-ordinates project risks and issues and the
corresponding mitigating actions, working with programme and project leads.
- Establish and maintain the project management tools
and documentation templates as a resource for the organisation.
- Develop an archive of programme documentation to
allow for robust governance and to provide a clear audit trail of progress,
decisions and evidence of programme delivery and impact
About us
Lancaster Medical Practice is a large, at-scale, GP provider
delivering General Medical Services to around 68,000 patients in Lancaster and
surrounding villages. Formed in April 2017 from our successful, legacy
practices, Lancaster Medical Practice has continued to evolve to become the
strong, high performing Practice it is today, receiving a rating of
Outstanding by the Care Quality Commission in August 2018.
LMP is committed to safeguarding and promoting the welfare
of children, young people and vulnerable adults. All successful candidates will be subject to
a criminal records check with the Disclosure and Barring Service (DBS). All staff are therefore expected to behave in
such a way that supports this commitment and will be responsible for
safeguarding the interests of children and adults who they come into contact
during their work.
Please be aware that in the event that we receive a high number of
applications, we reserve the right to close the post before the closing date.
Please note, we are unable to support candidates requiring a
skilled worker visa for this post as the Practice is only able to support
clinical posts at this time.
Job description
Job responsibilities
Establish and maintain the project management tools
and documentation templates as a resource for the organisation.
Develop an archive of programme documentation to
allow for robust governance and to provide a clear audit trail of progress,
decisions and evidence of programme delivery and impact
Support the development of an overarching programme
plan of all workstream projects, used to identify interdependencies, risks and
opportunities, and track delivery.
Collects and log all the evidence from project and
programme plans and deliverables
Developing and maintaining an effective
configuration librarian function by ensuring that there are version control
systems in place covering all aspects of the programmes and work streams.
Encourages knowledge sharing, and captures lessons
learned throughout the lifecycle of the programm
Confidentiality:
In the course of seeking treatment,
patients entrust us with, or allow us to gather, sensitive information in
relation to their health and other matters.
They do so in confidence and have the right to expect that staff will
respect their privacy and act appropriately.
In the performance of the duties
outlined in this Job Description, the post-holder may have access to
confidential information relating to patients and their carers, Practice staff
and other healthcare workers. They may also have access to information relating
to the Practice as a business organisation. All such information from any
source is to be regarded as strictly confidential.
Information relating to patients,
carers, colleagues, other healthcare workers or the business of the Practice
may only be divulged to authorised persons in accordance with the Practice
policies and procedures relating to confidentiality and the protection of
personal and sensitive data.
The post-holder will strive to
maintain quality within the Practice, and will:
Alert other
team members to issues of quality and risk
Assess own
performance and take accountability for own actions, either directly or under
supervision
Contribute
to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
Work
effectively with individuals in other agencies to meet patients needs
Effectively manage own time,
workload and resources
Job description
Job responsibilities
Establish and maintain the project management tools
and documentation templates as a resource for the organisation.
Develop an archive of programme documentation to
allow for robust governance and to provide a clear audit trail of progress,
decisions and evidence of programme delivery and impact
Support the development of an overarching programme
plan of all workstream projects, used to identify interdependencies, risks and
opportunities, and track delivery.
Collects and log all the evidence from project and
programme plans and deliverables
Developing and maintaining an effective
configuration librarian function by ensuring that there are version control
systems in place covering all aspects of the programmes and work streams.
Encourages knowledge sharing, and captures lessons
learned throughout the lifecycle of the programm
Confidentiality:
In the course of seeking treatment,
patients entrust us with, or allow us to gather, sensitive information in
relation to their health and other matters.
They do so in confidence and have the right to expect that staff will
respect their privacy and act appropriately.
In the performance of the duties
outlined in this Job Description, the post-holder may have access to
confidential information relating to patients and their carers, Practice staff
and other healthcare workers. They may also have access to information relating
to the Practice as a business organisation. All such information from any
source is to be regarded as strictly confidential.
Information relating to patients,
carers, colleagues, other healthcare workers or the business of the Practice
may only be divulged to authorised persons in accordance with the Practice
policies and procedures relating to confidentiality and the protection of
personal and sensitive data.
The post-holder will strive to
maintain quality within the Practice, and will:
Alert other
team members to issues of quality and risk
Assess own
performance and take accountability for own actions, either directly or under
supervision
Contribute
to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
Work
effectively with individuals in other agencies to meet patients needs
Effectively manage own time,
workload and resources
Person Specification
Qualifications
Essential
- QualificationsEnglish GCSE (or equivalent) Level C or equivalent experience
- Previous experience that demonstrates good attention to detail.
- Experience of arranging, attending and servicing key meetings including taking notes and or minutes
- Experience of identifying and collecting key information
- Experience of analysing data from a variety of sources to create senior management reports
- Experience of working in a confidential environment
- Good general computer skills, including the ability to use Microsoft Office, email and the internet
- Evidence of excellent administration and organisational skills
- Experience of Excel spread sheets for manipulating data
- Excellent diary and highly developed time management skills with the ability to re-prioritise and adjust work as required
- Excellent organisational skills and ability to manage complex shared programme and project data, using established version control principles
- Able to build effective networks with a broad range of stakeholders (internal and external)
- A conscientious approach and commitment to working in an adaptable and flexible manner.
- The ability to work effectively when busy and multi-task when required.
- The ability to deal with personal information sensitively and respect people's right to confidentiality.
- Possess a professional appearance and manner
- To have drive, enthusiasm and initiative
- Self-motivated
- Flexible approach
- Positive thinker
- Ability to challenge constructively
- Able to work under pressure
- Car Driver / Owner
Desirable
- Project management qualification (eg PRINCE2, MSP)
- Experience of managing small projects and the ability to manage several projects simultaneously
- Previous experience of working in General Practice, NHS or Healthcare setting.
- Project management software (e.g. Microsoft Projects)
Person Specification
Qualifications
Essential
- QualificationsEnglish GCSE (or equivalent) Level C or equivalent experience
- Previous experience that demonstrates good attention to detail.
- Experience of arranging, attending and servicing key meetings including taking notes and or minutes
- Experience of identifying and collecting key information
- Experience of analysing data from a variety of sources to create senior management reports
- Experience of working in a confidential environment
- Good general computer skills, including the ability to use Microsoft Office, email and the internet
- Evidence of excellent administration and organisational skills
- Experience of Excel spread sheets for manipulating data
- Excellent diary and highly developed time management skills with the ability to re-prioritise and adjust work as required
- Excellent organisational skills and ability to manage complex shared programme and project data, using established version control principles
- Able to build effective networks with a broad range of stakeholders (internal and external)
- A conscientious approach and commitment to working in an adaptable and flexible manner.
- The ability to work effectively when busy and multi-task when required.
- The ability to deal with personal information sensitively and respect people's right to confidentiality.
- Possess a professional appearance and manner
- To have drive, enthusiasm and initiative
- Self-motivated
- Flexible approach
- Positive thinker
- Ability to challenge constructively
- Able to work under pressure
- Car Driver / Owner
Desirable
- Project management qualification (eg PRINCE2, MSP)
- Experience of managing small projects and the ability to manage several projects simultaneously
- Previous experience of working in General Practice, NHS or Healthcare setting.
- Project management software (e.g. Microsoft Projects)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
