Unplanned Patient Care Administrator

Job summary

Are you passionate about helping people?

Are you able to multi-task and work effectively in a fast paced and varied office environment?

If the answer is yes to both of these, then we'd love to have you on our team!

Our team of Unplanned Patient Care Administrators work closely with our Urgent Care Controller and various clinicians to ensure the smooth and effective running of our urgent care provision across the practice.

What we offer

• The opportunity to be part of a progressive, forward-thinking organisation with patient centred General Practice at our core.
• Working during our opening hours - no unsociable hours or bank holiday working.
• Generous holiday entitlement of 25 days plus bank holidays.
• Great internal development opportunities.
• Opportunity to join the generous NHS pension scheme.
• Access to an Employee Assistance Programme, which is a confidential, independent counselling and information services available to all employees.
• Access to a number of NHS discounts.
• Various social events throughout the year.
• Wellbeing activities such as group walks, cycling and many more.
• Access to a savings scheme designed to help you save up for Christmas.

• Good general computer skills including the use of email and Microsoft Office packages.
• That you have great attention to detail.
• Understand the importance of confidentiality.
• Good communication skills on the telephone and via email.
• Willingness to work hard as part of our friendly LMP team in this rewarding and varied role.

Main duties of the job

As an Unplanned Patient Care Administrator you will need to have the ability to resolve situations quickly and effectively, whilst utilising relevant LMP systems and your initiative!

Due to the nature of the role, the post holder will be required to work to cover a rota that operates between 8am and 6:30pm each day.

For further information on this vacancy, please see the job description and person specification linked.

About us

Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. Formed in April 2017 from our successful, legacy practices, Lancaster Medical Practice has continued to evolve to become the strong, high performing Practice it is today, receiving a rating of Outstanding by the Care Quality Commission in August 2018.

We deliver our services from eight locations throughout the city of Lancaster and its surrounding area and are continuing to develop ourselves to improve what we do for our patients, staff and the local community. We are a progressive, modern organisation with patient-centred General Practice at our core. When joining #teamlmp you are joining an organisation with a wide variety of clinical and non-clinical roles but who all work together to provide the best care we can to our patients.

LMP is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All successful candidates will be subject to a criminal records check with the Disclosure and Barring Service (DBS). All staff are therefore expected to behave in such a way that supports this commitment and will be responsible for safeguarding the interests of children and adults who they come into contact during their work.

Please be aware that in the event that we receive a high number of applications, we reserve the right to close the post before the closing date.