Informatics and IT Co-Ordinator

Job summary

The post holder will support the Informatics Manager in ensuring the IT provision for the organisation is fit for purpose, ensuring the effective running of our Lancaster Medical Practice sites. The role will also be responsible for supporting the Informatics Manager in the implementation of the Practices Informatics strategy across the Practice, ensuring projects are delivered within agreed timescales and scope.

You will liaise with all members of the Informatics Team, other managers, clinicians and all staff across the organisation.

Please note that interviews for this position will be held on Friday 25th August 2023.

Main duties of the job

Key Duties/Responsibilities:

• Investigate and resolve problems in the day-to-day use of computers, printers, telephone and other IT related hardware equipment and software.
• Ensure that problems and difficulties are triaged effectively, solved when within scope of the role and passed to external suppliers and colleagues where more appropriate or out of scope.
• Ensure a call log is maintained for all support calls, recording accurately problemsand resolution steps taken.
• Assist with the identificationof opportunities for improvement within software systems and processes, recommend alternatives and undertake appropriate change projects in response.
• Support the design and delivery of clinical templates to ensure excellent system optimisation.
• To become an expert in all aspects of the clinical systems and to be able to train other users, both clinical and non-clinical, in the best use of systems.
• To be responsible for the set-up and deactivation of user accounts for all systems (e.g. CANL, Emis) plus any changes in permissions due to role changes.
• To maintain the system users log in inline with DSP Toolkit requirements.
• Assist in the installation and configuration of hardware and network arrangements across the Practice, including any upgrades as required.
• Report any issues affecting the effective running of the Practice's IT network and e-mail system.
• Support with the delivery of projects to enhance and optimise patient care and ways of working across the organisation.

About us

Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. Formed in April 2017 from our successful, legacy practices, Lancaster Medical Practice has continued to evolve to become the strong, high performing Practice it is today, receiving a rating of Outstanding by the Care Quality Commission in August 2018.

We deliver our services from eight locations throughout the city of Lancaster and its surrounding area and are continuing to develop ourselves to improve what we do for our patients, staff and the local community. We are a progressive, modern organisation with patient-centred General Practice at our core. When joining #teamlmp you are joining an organisation with a wide variety of clinical and non-clinical roles but who all work together to provide the best care we can to our patients.

LMP is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All successful candidates will be subject to a criminal records check with the Disclosure and Barring Service (DBS). All staff are therefore expected to behave in such a way that supports this commitment and will be responsible for safeguarding the interests of children and adults who they come into contact during their work.

Please be aware that in the event that we receive a high number of applications, we reserve the right to close the post before the closing date.