Job summary
We are seeking an experienced, compassionate Practice Manager to join our central London training practice.
We welcome applicants from across all sectors, including those impacted by organisational changes in NHS England, ICSs, or provider organisations. This role offers the opportunity to apply transferable skills in an established and nurturing organisation, where autonomy and continued professional development are valued and supported.
This is a permanent, full-time role with a salary depending on experience.
Main duties of the job
You will oversee day-to-day operations and help deliver high-quality, patient-centred care in a warm and welcoming environment. Strong leadership experience combined with a kind, approachable manner is essential. You will work closely with two hands-on GP partners and a supportive multidisciplinary team.
About us
We are a friendly GP practice in central London, located in a beautiful square with access to a private garden, close to multiple amenities gym, cafes, and restaurants and in walking distance to the West End. We serve approximately seven and a half thousand patients with a team of two GP partners, five salaried GPs, two GP registrars, nursing staff, one Reception and IT manager, administrative staff, and PCN-provided ARRS staff, including one GP assistant, one pharmacist and one pharmacy assistant. We pride ourselves on a supportive, collaborative culture with a strong emphasis on kindness and patient-centered care.
Our ethos combines warmth, inclusivity, and high standards. We foster a culture where every team member is valued, supported, and encouraged to grow.
Job description
Job responsibilities
Lead and develop the administrative and support team, promoting teamwork and well-being.
Manage HR processes, including recruitment, onboarding, appraisals, absence, and staff development.
Oversee day-to-day operations including premises, IT systems, and administrative workflows.
Manage patient interfacefeedback, complaints, website, and PPG engagement.
Oversee financial administration including budgeting, payroll, NHS pensions, income claims, and bookkeeping (Xero).
Monitor and maximise performance in QOF and Enhanced Services.
Ensure compliance with NHS, CQC, clinical governance, health & safety, and data protection requirements.
Build and maintain strong relationships with local services, the PCN, ICB, and other stakeholders.
Job description
Job responsibilities
Lead and develop the administrative and support team, promoting teamwork and well-being.
Manage HR processes, including recruitment, onboarding, appraisals, absence, and staff development.
Oversee day-to-day operations including premises, IT systems, and administrative workflows.
Manage patient interfacefeedback, complaints, website, and PPG engagement.
Oversee financial administration including budgeting, payroll, NHS pensions, income claims, and bookkeeping (Xero).
Monitor and maximise performance in QOF and Enhanced Services.
Ensure compliance with NHS, CQC, clinical governance, health & safety, and data protection requirements.
Build and maintain strong relationships with local services, the PCN, ICB, and other stakeholders.
Person Specification
Experience
Essential
- Previous experience in a management role.
- Demonstrable success in key areas of operational leadership, including human resources, financial management, service delivery, and regulatory compliance.
- Strong organisational and problem-solving skills, with the ability to lead teams, manage change, and drive continuous improvement.
- Right to work in the UK
Desirable
- Previous experience in general practice or healthcare with an understanding of primary care structure and workflows.
- Proficiency in using GP clinical systems, particularly SystmOne, with the ability to oversee and support staff in effective use.
- Familiarity with Primary Care Network (PCN) and Integrated Care Board (ICB) operations, with experience in collaborative working, reporting requirements, and strategic engagement
Person Specification
Experience
Essential
- Previous experience in a management role.
- Demonstrable success in key areas of operational leadership, including human resources, financial management, service delivery, and regulatory compliance.
- Strong organisational and problem-solving skills, with the ability to lead teams, manage change, and drive continuous improvement.
- Right to work in the UK
Desirable
- Previous experience in general practice or healthcare with an understanding of primary care structure and workflows.
- Proficiency in using GP clinical systems, particularly SystmOne, with the ability to oversee and support staff in effective use.
- Familiarity with Primary Care Network (PCN) and Integrated Care Board (ICB) operations, with experience in collaborative working, reporting requirements, and strategic engagement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.