Administrator / Receptionist

Job description

Job responsibilities

Role Overview: As an NHS GP Administrator / Receptionist, you will play a crucial role in the smooth operation of a General Practice (GP) clinic within the National Health Service (NHS) . Your primary responsibility will be to provide efficient administrative support and excellent customer service to patients and healthcare professionals.

Key Responsibilities:

1. Patient Reception and Triage:

   • Greet and welcome patients in a professional and friendly manner.
   • Register new patients, update existing records, and verify personal information.
   • Conduct initial assessments and prioritise patient appointments based on urgency.

2. Appointment Scheduling:

   • Coordinate patient appointments, ensuring appropriate allocation of time slots and healthcare providers.
   • Utilize electronic scheduling systems to manage appointments and maintain an organized schedule.

3. Communication and Information Management:

   • Answer phone calls, respond to inquiries, and provide information on clinic services and procedures.
   • Liaise with healthcare professionals, hospitals, and external agencies to facilitate referrals and coordinate patient care.

4. Record Keeping and Data Entry:

   • Maintain accurate electronic and paper-based patient records, ensuring compliance with data protection regulations.
   • Process paperwork related to patient registration, medical history updates, and prescription requests.

5. Billing and Administrative Support:

   • Assist with processing invoices, billing patients, and handling financial transactions.
   • Provide general administrative support, including filing, photocopying, and managing correspondence.

6. Medical Supplies and Inventory Management:

   • Monitor and order office supplies, medical supplies, and equipment as needed.
   • Ensure that inventory levels are maintained and equipment is in working order.

7. Patient Advocacy and Support:

   • Act as a liaison between patients and healthcare professionals, addressing queries, concerns, and providing guidance on administrative matters.

8. Adherence to Policies and Regulations:

• Follow NHS guidelines, policies, and procedures related to confidentiality, security, and healthcare compliance.
9. Administrative duties:

• Handling incoming post, ensuring stamped and distributed accordingly
• Completing daily tasks
• Overseeing practice mailbox
• Processing urgent referrals

Person Specification

Qualifications

Essential

• Excellent communication skills, both verbal and written.
• Strong organisational skills with an attention to detail. Proficient in using computer systems and office software, including electronic health records (EHR) systems. Ability to multitask in a fast-paced environment. Knowledge of medical terminology and basic understanding of healthcare processes is a plus.
• The ability to work well as part of team in an often challenging and demanding environment.
• The ability to remain calm under pressure and treat patients and colleagues alike with empathy and respect.

Desirable

• Previous experience in healthcare administration or receptionist roles is advantageous.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Fitzrovia Medical Centre

Address

Fitzrovia Medical Centre

31 Fitzroy Square

London

W1T 6EU

Employer's website

https://www.fitzroviamedicalcentre.co.uk/ (Opens in a new tab)