Receptionist/Administration

Job description

Job responsibilities

GP RECEPTIONIST/ADMIN

Job Description

Accountable to: Reception Manager, Practice Manager and GP Principal

Liaises with: Patients, and public; all members of the practice team; other health organisations; outside suppliers of goods and services.

JOB SUMMARY

To be the first point of contact between the patients and the practice team

To project a professional and positive image of the Practice at all times

To contribute to the achievement of QOF and other Locally Commissioned Schemes

To work cooperatively with all members of the practice team

HOURS

37.5 hours per week, (Mon-Fri) between 7:45am and 8pm and will normally include at least.

2 mornings starting at 7:45am, 2 evenings finishing at 6:45pm and at least 1 shift 11:30-8pm a month (enhanced hours)

The candidate should be able to work flexibly to cover colleagues annual leave / absence.

RATE OF PAY London Living wage (£13.15)

SPECIFIC RESPONSIBILITIES AND DUTIES

Work flexibly as part of a team, providing cover for absent colleagues as required.

Support the practice in pursuit of CQC compliance, QOF targets and other LCS initiatives.

Observe the practice policies on Confidentiality & Information Governance

Observe the practice policies on Infection Control

Embrace all statutory and practice policies with particular reference to Data Protection, Health & Safety and Equality & Diversity

Answer the telephone promptly and professionally & give accurate information to patients and other callers; take accurate, clear messages.

Process incoming emails and other communications

Greet and direct patients promptly and courteously.

Communicate clearly the appointment system, including e-Consult & arrangements for repeat prescribing, including online and iHUB to patients of the practice.

Handle difficult patients appropriately; understand the Practice complaints procedure.

Register new patients according to practice protocol, process deductions & amendments.

Receive incoming deliveries and understand vaccine cold chain & storage requirements and how to deal with patient specimens.

Identify, with the Reception Manager, training needs and attend courses when necessary; attend practice meetings as requested.

Together with other reception staff:

Open up Reception on time in the morning and close up in the evening

Ensure the waiting room is tidy at the beginning and end of each session

Ensure the reception area is kept tidy & clean in accordance with coronavirus requirements.

Be responsible for dealing with patient & GP queries; feedback / handover in a timely way.

Open and date stamp all correspondence received via post, email, and courier and distribute in line with the practice protocol.

Process documents using DOCMAN software.

Process referrals made by clinicians.

Check Practice admin email account & website daily and action.

Check and process tasks daily.

Process repeats prescriptions according to practice protocol

Play an active role the practice recall system as directed by the Practice Manager

Be responsible for overseeing the work of temporary reception staff.

Be competent at briefing locum GPs.

Ensure letters are posted once a day.

Take minutes for whole practice team / reception meetings.

Process incoming medical report requests using iGPR software.

Process Subject access requests using iGPR software.

This list is not exhaustive. As a small organisation providing an essential service, all members of staff have to be flexible and willing and able to cover for a team member and carry out any reasonable request made by a GP, Reception Manager or the Practice manager.

ESSENTIAL SKILLS / EXPERIENCE

GP Reception/Admin experience

EMIS Web

DOCMAN

Good spoken and written English

NHS experience

DESIRABLE SKILLS

Proven team player

Live close to the Practice

Be organised with ability to multi task

Familiar with relevant IT

ESSENTIAL ATTITUDE

Courteous, professional, caring, and cheerful towards patients & other staff members

Co-operative approach towards colleagues / teamwork

Ability to work well and quickly under pressure.

Person Specification

Experience

Essential

• Good spoken and written English
• GP Reception/Admin experience
• EMIS Web
• DOCMAN
• NHS experience

Desirable

• Proven team player
• Live close to the Practice
• Be organised with ability to multi task
• Familiar with relevant IT

Qualifications

Essential

• Courteous, professional, caring, and cheerful towards patients & other staff members
• Co-operative approach towards colleagues / teamwork
• Ability to work well and quickly under pressure.

Desirable

• No qualification needed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mildmay Medical Practice

Address

2A Green Lanes

London

N16 9NF

Employer's website

https://www.mildmaymedicalpractice.co.uk/ (Opens in a new tab)