PCN GP Assistant

Job description

Job responsibilities

The General Practice Assistant (GPA) is a new role and provides a unique opportunity to work in the NHS primary care team.

The successful applicant will support the Primary Care Network in day to day running of clinics by performing the more routine tasks on behalf of the GPs in surgeries to deliver excelltnt patient care.

The can include;

• Administrative tasks
• Basic clinical duties
• Preparing patients to see the GP
• Explaining treatment procedures to patients
• Prioritising clinical post for the GP
• Testing urine, taking blood pressure, ECGs & phlebotomy

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development

• Post holder must hold a GP Assistant Certificate qualification
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Attend all relevant annual updates
• Inform the lead GP of any concerns regarding GPA role and any professional development needed
• Be aware of own professional boundaries and what to do when you have reached them

Quality

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Work to practice protocols GPA Competency Framework 4
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Be familiar in all mediums of communications such as email, tasks, telephone etc
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly
• Communicate effectively to outside agencies
• Communicate clearly with their lead GP

Contribution to the implementation of services

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Grade A-C in GCSE Maths & English, or equivalent
• Experience of working in general practice / primary care
• Administrative experience and good organisational skills
• Ability to understand the need to always maintain confidentiality and data security
• Ability to multi-task and to work under pressure
• Ability to work in a team as well as being comfortable working independently
• Excellent communication skills and empathy with patients
• Demonstrates values and behaviours that promote collaborative working
• Able to apply confidentiality, tact and diplomacy in conducting the duties required of this role

Desirable

• Level 3 Diploma in Health and Social Care
• Care Certificate
• Competence in full Health Care Assistant duties
• Experience in using EMIS
• An ability to think on your feet
• Knowledge of referral processes within primary care
• Knowledge of clinical coding

Experience

Essential

• Experience of managing a complex administrative role

Desirable

• Experience working with the general public in a similar role
• Experience working in a health care setting
• Experience working in the NHS/Primary Care General Practice setting
• Understanding of community services and personalised care
• Experience of producing agendas and minutes for meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wyre Integrated Network Limited

Address

Beechwood Surgery, The Old Bank

155 Victoria Road East

Thornton-Cleveleys

Lancashire

FY5 5HH

Employer's website

https://www.beechwoodsurgery.nhs.uk/ (Opens in a new tab)