Job summary
Are you looking for a more fulfilling career? One that gives
you a sense of achievement knowing that each day you are helping people access
the healthcare that they need?
If this sounds like you, we have the perfect opportunity for
you!
We are looking for individuals who to join our Patient
Services Team who:
- Are enthusiastic and self-motivated
- Are able to use their initiative
- Excellent communicators, both written and verbal
- Are able to listen and empathise
- Are keen to learn and develop
- Demonstrate attention to detail
- Can be flexible and adaptable
- Are competent with IT
Main duties of the job
In the role of Patient Services Advisor you will receive,
assist, and direct patients in accessing the appropriate services or healthcare
professionals in a courteous, efficient, and effective way whether this be face
to face or over the telephone. You will also undertake a variety of
administrative tasks to assist with the smooth running of the practice.
In return you will receive:
- Full induction and training plan
- Named direct Line Manager
- Long service rewards
- Generous holiday entitlement
- Wellbeing health plan
- Staff wellbeing group
- Ride to work scheme
- Uniform
- Refreshments
- Support to develop your skills and career
About us
We are a leading primary care organisation that delivers
high quality care from GP practices in York, Hull and Scarborough. Innovative
and committed, we are at the forefront of developments within our field. We are
well organised and deliver high quality care with a range of friendly and
supportive staff.
Selection for Interview process
If you are applying through NHS Jobs, you will notice you
are asked if you would like a guaranteed interview as part of the Two Tick
disability scheme. Whilst this is an admirable government initiative, please be
aware we are not signed up to this scheme. This is a question on the NHS jobs
application form which is outside of our own control. Our own process ensures
we consider candidates on the merit of their application only and we do not ask
any questions regarding a disability as part of our selection process.
Job description
Job responsibilities
Duties and Responsibilities:
The duties and responsibilities to be undertaken by members
of the administration team may include any or all of the items in the following
list. Duties may be varied from time to time under the direction of the General
Manager, dependent on current and evolving workload and staffing levels:
- Opening up/locking-up of Practice premises and maintaining
security in accordance with Practice protocols.
- Maintaining and monitoring the Practice appointments system.
- Processing personal requests for appointments, visits and
telephone consultations and ensuring patients are directed to the appropriate
healthcare professional.
- Answer internal and external telephone calls when required.
- Participate in evening and Saturday morning working as per
the standard rota.
- Processing and distributing incoming (and outgoing) mail.
- Taking messages and passing on information.
- Filing and retrieving paperwork.
- Processing repeat prescriptions in accordance with Practice
guidelines.
- Assist the Team Leader with routine site maintenance and
Health and Safety.
- Computer data entry/data allocation and collation;
processing and recording information in accordance with Practice procedures.
- Initiating contact with and responding to requests from
patients, other team members and associated healthcare agencies and providers.
- Clear and re-stock consulting rooms as required.
- Dealing with samples.
- Providing clerical assistance to Practice and Trust staff as
required from time to time, including word/data processing, filing,
photocopying and scanning.
- Ordering, re-ordering and monitoring of stationery and other
supplies.
- Dealing with clinical waste.
- Provision of refreshments for staff and visitors as
required; loading and emptying the dishwasher and keeping the kitchen area
clean and tidy.
- Keeping the reception area, notice-boards and leaflet
dispensers tidy and free from obstructions and clutter.
- Helping to maintain hygiene control measures.
- Dealing with the front-desk administration and cash handling
required for non-NHS work such as patients private insurance and medical
reports.
Job description
Job responsibilities
Duties and Responsibilities:
The duties and responsibilities to be undertaken by members
of the administration team may include any or all of the items in the following
list. Duties may be varied from time to time under the direction of the General
Manager, dependent on current and evolving workload and staffing levels:
- Opening up/locking-up of Practice premises and maintaining
security in accordance with Practice protocols.
- Maintaining and monitoring the Practice appointments system.
- Processing personal requests for appointments, visits and
telephone consultations and ensuring patients are directed to the appropriate
healthcare professional.
- Answer internal and external telephone calls when required.
- Participate in evening and Saturday morning working as per
the standard rota.
- Processing and distributing incoming (and outgoing) mail.
- Taking messages and passing on information.
- Filing and retrieving paperwork.
- Processing repeat prescriptions in accordance with Practice
guidelines.
- Assist the Team Leader with routine site maintenance and
Health and Safety.
- Computer data entry/data allocation and collation;
processing and recording information in accordance with Practice procedures.
- Initiating contact with and responding to requests from
patients, other team members and associated healthcare agencies and providers.
- Clear and re-stock consulting rooms as required.
- Dealing with samples.
- Providing clerical assistance to Practice and Trust staff as
required from time to time, including word/data processing, filing,
photocopying and scanning.
- Ordering, re-ordering and monitoring of stationery and other
supplies.
- Dealing with clinical waste.
- Provision of refreshments for staff and visitors as
required; loading and emptying the dishwasher and keeping the kitchen area
clean and tidy.
- Keeping the reception area, notice-boards and leaflet
dispensers tidy and free from obstructions and clutter.
- Helping to maintain hygiene control measures.
- Dealing with the front-desk administration and cash handling
required for non-NHS work such as patients private insurance and medical
reports.
Person Specification
Other
Essential
- Able to work at the desired times. Flexibility of hours for cover. Good sickness record. Can drive/clean license
Desirable
Physical Requirements
Essential
- Able to undertake the requirements of the post.
Desirable
- Reliable.
- Flexible.
- Excellent attendance record.
Knowledge/Qualifications/Skills
Essential
- Excellent customer service skills.
- Good administrative and organisational skills.
- IT literate with good keyboard skills.
- Excellent telephony skills.
- Understand and observe strict confidentiality.
Desirable
- Level 2 or equivalent qualification in customer service qualification.
- Skilled in office machinery use
Competencies/Qualities/Attributes
Essential
- An interest in primary care.
- Good communication (written and verbal).
- Work well under pressure.
- Able to work as a team member.
- Able to work unsupervised.
- Able to use own initiative.
- Be self-motivated.
- Able to listen and empathise.
- Hard working and willing.
- Flexible and adaptable, able to work according to changing need.
- Enthusiastic.
- Commitment to personal development.
Person Specification
Other
Essential
- Able to work at the desired times. Flexibility of hours for cover. Good sickness record. Can drive/clean license
Desirable
Physical Requirements
Essential
- Able to undertake the requirements of the post.
Desirable
- Reliable.
- Flexible.
- Excellent attendance record.
Knowledge/Qualifications/Skills
Essential
- Excellent customer service skills.
- Good administrative and organisational skills.
- IT literate with good keyboard skills.
- Excellent telephony skills.
- Understand and observe strict confidentiality.
Desirable
- Level 2 or equivalent qualification in customer service qualification.
- Skilled in office machinery use
Competencies/Qualities/Attributes
Essential
- An interest in primary care.
- Good communication (written and verbal).
- Work well under pressure.
- Able to work as a team member.
- Able to work unsupervised.
- Able to use own initiative.
- Be self-motivated.
- Able to listen and empathise.
- Hard working and willing.
- Flexible and adaptable, able to work according to changing need.
- Enthusiastic.
- Commitment to personal development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
