Ashfield Medical Centre

Receptionist

Information:

This job is now closed

Job summary

The role is busy and varied. You will need excellent communication and interpersonal skills and to be able to handle difficult situations professionally and calmly. You will also need to be able to juggle multiple tasks at once and prioritise these appropriately during the day.The reception team comprises of eight reception staff across two sites. The team are friendly and supportive and the role will provide you with a good understanding of the NHS.T The position is around 27 hours per week. The post holder will be required to work flexibly and work full time for 7 weeks each year to cover annual leave of their co-worker and be flexible to cover other absences. The post holder must be available to work between the hours of 8am and 6pm

Main duties of the job

Reception team are the first point of contact for patients and visitors to the surgery. The team ensure that all enquiries are dealt with professionally and promptly. The team also supports the clinicians to ensure surgeries run smoothly as well as undertaking a range of administrative tasks. The post holder will be required to work flexibly to cover absences of the co-worker as required.

About us

Supporting our patients to enjoy a healthier life We will achieve our vision through quality care centred around, the patient being caring and supportive our dedicated team of professionals our commitment to teaching and training being forward thinking, embracing new evidence, guidance, best practice and innovations

Details

Date posted

12 July 2023

Pay scheme

Other

Salary

£10.42 an hour

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

A4096-23-0000

Job locations

Ashfield Medical Centre

15 Austhorpe Road

Leeds

LS15 8BA


999 York Road

Leeds

LS14 6NX


Job description

Job responsibilities

Job Responsibilities:

Helping patients to navigate NHS and local services by providing information

Managing prescriptions requests in accordance with Practice policies

Booking patient appointments with clinicians and home visits

Supporting clinicians during surgeries including acting as a patient chaperone (Training will be given)

Giving out test results,

Liaising with other primary and secondary care providers

Accurately scanning of hospital letters and other clinical correspondence onto the clinical system

Keeping patient records up-to-date and recording accurate information as appropriate including read coding

Handling samples in accordance with practice health and safety protocols and undertaking urine dip stick testing (full training will be provided);

Patient chaperone (training will be given)

Preparing the consulting rooms prior to surgery and tidying up the rooms after surgery, check stock levels of stationary and medical supplies

General housekeeping eg keeping reception and waiting room tidy

Allocated administrative tasks such as Tasks on the clinical system, copying medical notes, handling incoming emails etc

Handling money for private non NHS work such as medical reports

Attending training events as required and monthly target meetings

Any other duties as directed by the Management team

Job description

Job responsibilities

Job Responsibilities:

Helping patients to navigate NHS and local services by providing information

Managing prescriptions requests in accordance with Practice policies

Booking patient appointments with clinicians and home visits

Supporting clinicians during surgeries including acting as a patient chaperone (Training will be given)

Giving out test results,

Liaising with other primary and secondary care providers

Accurately scanning of hospital letters and other clinical correspondence onto the clinical system

Keeping patient records up-to-date and recording accurate information as appropriate including read coding

Handling samples in accordance with practice health and safety protocols and undertaking urine dip stick testing (full training will be provided);

Patient chaperone (training will be given)

Preparing the consulting rooms prior to surgery and tidying up the rooms after surgery, check stock levels of stationary and medical supplies

General housekeeping eg keeping reception and waiting room tidy

Allocated administrative tasks such as Tasks on the clinical system, copying medical notes, handling incoming emails etc

Handling money for private non NHS work such as medical reports

Attending training events as required and monthly target meetings

Any other duties as directed by the Management team

Person Specification

Knowledge and Skills

Essential

  • Good communication skills, both written and verbal
  • Competent use of IT
  • Ability to deal confidently and courteously with people both in person and over the telephone.
  • Ability to work flexibly as a team member
  • Able to work on own initiative and prioritise workload
  • Empathetic, honest, caring
  • Diplomatic and considerate
  • Able to work under pressure
  • Willing to work flexible hours as necessary
  • An understanding, acceptance and adherence to the need for strict confidentiality
  • To have had first two covid vaccines
  • Have a yearly flu vaccination
  • Have hep B vaccination or willing to have

Desirable

  • Knowledge of the NHS
  • Experience of using clinical systems
  • Understanding of data security and confidentiality requirements
  • Previous experience customer service background or working as a receptionist in General Practice
Person Specification

Knowledge and Skills

Essential

  • Good communication skills, both written and verbal
  • Competent use of IT
  • Ability to deal confidently and courteously with people both in person and over the telephone.
  • Ability to work flexibly as a team member
  • Able to work on own initiative and prioritise workload
  • Empathetic, honest, caring
  • Diplomatic and considerate
  • Able to work under pressure
  • Willing to work flexible hours as necessary
  • An understanding, acceptance and adherence to the need for strict confidentiality
  • To have had first two covid vaccines
  • Have a yearly flu vaccination
  • Have hep B vaccination or willing to have

Desirable

  • Knowledge of the NHS
  • Experience of using clinical systems
  • Understanding of data security and confidentiality requirements
  • Previous experience customer service background or working as a receptionist in General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashfield Medical Centre

Address

Ashfield Medical Centre

15 Austhorpe Road

Leeds

LS15 8BA


Employer's website

https://www.amedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Ashfield Medical Centre

Address

Ashfield Medical Centre

15 Austhorpe Road

Leeds

LS15 8BA


Employer's website

https://www.amedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Reception Team Leader

Amanda Walls

amanda.walls@nhs.net

01132951828

Details

Date posted

12 July 2023

Pay scheme

Other

Salary

£10.42 an hour

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

A4096-23-0000

Job locations

Ashfield Medical Centre

15 Austhorpe Road

Leeds

LS15 8BA


999 York Road

Leeds

LS14 6NX


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