Prescription Clerk

Job description

Job responsibilities

Job summary:

The role will include processing repeat prescriptions, dealing with medication queries from a range of stakeholders, including patients. You will also need to manage the queries incoming from footfall, email, tasks or phones. The successful applicant will need to be pro-active in their approach to ensure that patients receive a smooth and efficient service.

Duties:

Duties will include co-ordinating and preparing repeat prescriptions for our Patients, data entry onto Patient records, EPS and Patient and Pharmacy liaison. The tasks and responsibilities to be undertaken may include any or all of the items in the following lists, dependent on current and evolving practice workload.

Work with our GPs to provide a responsive repeat prescription service delegated to the Prescription team as appropriate;

Delivering the technical aspects of prescription preparation to ensure the safe prescribing of medicines;

Delivering an efficient prescription service and ensuring service targets are met and errors are minimised;

Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives;

Expedite urgent prescriptions to help ensure a safe and responsive service for our Patients;

Respond to enquiries from Patients, carers, secretaries, NHS administrators, Consultants or the Medicines Management Team in a courteous, timely and efficient manner;

Provide an efficient administration service as part of a Team to ensure the smooth running of the prescription support to our clinicians;

Ensure you are keeping Patient information updated and that Patient information is secure and kept confidential at all times;

Maintain accurate Patient records promptly and quickly - entering data in accordance with reporting requirements;

Pro-actively contact Patients to arrange reviews and book these in when required. Reviewing the patient record and ensuring the patient only needs to come in once where possible;

Build good working relationships with local Pharmacies;

Check emails/inbox throughout the day and deal with them appropriately;

Undertake training as requested to support safe and effective services for the Practice;

Carry out any other duties as may reasonably be requested by the GPs/practice manager/line manager.

Person Specification

Experience

Essential

• * Good I.T skills
• * Good communication skills

Desirable

• * Experience of working in a GP Practice
• * Experience of using SystmOne

Qualifications

Desirable

• GCSE grade A-C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Castle Partnership

Address

Gurney Surgery

40 Fishergate

Norwich

Norfolk

NR3 1SE

Employer's website

https://www.castle-partnership.co.uk/ (Opens in a new tab)