Job summary
Are you an enthusiastic and motivated person who enjoys working as part of a team? Are you friendly, helpful and approachable? If so, come and join us at Castle Partnership.
We are looking to recruit a Healthcare Assistant to our established Nursing Team. The successful candidate will work collaboratively with the general practice team to meet the needs of patients, following policies and procedures.
You will be required to support the practice team in providing high quality primary care services to the patients registered with the Partnership, working in a safe and confident manner and respecting the principles of health, safety, infection control and security at all times.
The successful candidate must also have a full driving licence and own transport, as the ability to move across all three sites in the Partnership is essential.
This role is offered at 36 hours per week, but this can be flexible depending on the candidate.
Main duties of the job
Our Healthcare Assistants undertake a varied role, including:
- New patient health checks
- ECG recording
- Blood pressure recording
- Height and weight measurement
- Smoking cessation
- Chaperoning
- Room stocking
The nursing team at Castle Partnership are friendly and supportive, and participation at regular team meetings and training sessions is encouraged.
We are a SystmOne practice and some experience with this system would be an advantage.
About us
We are a forward-thinking, dynamic and friendly General Practice which comprises eight GP partners, salaried GPs, GP registrars, highly-skilled nursing staff and an efficient admin team.
We operate from three locations and provide high quality care to over 17,000 patients in Norwich. We are also a teaching practice for medical students and physician associates. We host a number of other services from our Gurney Surgery including a PCN pharmacist and PCN physiotherapy service. We have excellent working relationships with neighbouring practices, working collaboratively as part of the Norwich Primary Care Network.
- Well-regarded and well-established training practice
- We are a Research accredited practice
- Wider team including Nurse Practitioners, Practice Nurses and HCAs to support
- We are a friendly and inclusive team at all levels
- Free parking at all sites
- Wide ranging Employee Assistance Programme for all staff
- Discounted commuter bus ticket scheme for employees
Job description
Job responsibilities
Job Summary
To assist in patient care and practice related duties working under the direct supervision of the Surgery Doctors/Practice Nurses and strictly in accordance with specific Practice guidelines and protocols. The Health Care Assistant will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures.
The Health Care Assistant will be required to support the practice team in providing high quality primary care services to the patients registered with the Practice. The Health Care Assistant needs to practice in a safe and confident manner, respecting the principles of health, safety, infection control and security at all times
The Health Care Assistant will be required to attend all appropriate updates and refresher courses within the timeframes specified for the clinical tasks in question. They will also need the relevant sign off for any new procedures by the relevant competent person. This will take into account any new or amended policies, protocols and procedures relating to any aspect of clinical practice.
Job Responsibilities
- New patient health checks
- ECG recording
- Phlebotomy
- Blood Pressure Recording
- Urinalysis
- Blood Sugar analysis
- Height and Weight measurement
- Smoking Cessation
- INRs
- Omron BP Home Loan
- Application of basic dressings (under direction of Practice Nurse)
- 24hr BP Monitors
- Administration of influenza and other appropriately trained vaccines
- Chaperoning duties
- Spirometry reviews
- Hypertension reviews
- NHS Health Checks
- Diabetic Foot Reviews
- Alcohol reviews
- Processing and management of laboratory samples as requested by the GPs.
- Vaccine/cold chain storage, monitoring, cleaning and recording.
- Clearing and re-stocking consulting rooms
- Preparing and maintaining environments and equipment before, during and after patient care interventions including assisting GPs during the performance of minor operations.
- Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual.
- Helping raise awareness of health and well-being and how it can be promoted.
- Maintain accurate records (both computerised and hand- written) at all times
- Undertake administrative support as required including calling Pts for recalls and booking in LTC
- Assisting with the collation of data on needs related to health and well-being.
- Attending Clinical Governance meetings
- Active member of the nurse team, providing suggestions for improvement where needed
- Carrying out other duties as reasonable required that is neither exhaustive or inclusive as well
Generic Responsibilities
- Undertake any other duty deemed reasonable as directed by the Nurse Lead, Managers or Partners
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Ensuring that clinical skills are kept up to date and in line with latest recommendations or guidance.
Quality
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
- This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in helping to develop the role and in initial and ongoing discussions
Job description
Job responsibilities
Job Summary
To assist in patient care and practice related duties working under the direct supervision of the Surgery Doctors/Practice Nurses and strictly in accordance with specific Practice guidelines and protocols. The Health Care Assistant will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures.
The Health Care Assistant will be required to support the practice team in providing high quality primary care services to the patients registered with the Practice. The Health Care Assistant needs to practice in a safe and confident manner, respecting the principles of health, safety, infection control and security at all times
The Health Care Assistant will be required to attend all appropriate updates and refresher courses within the timeframes specified for the clinical tasks in question. They will also need the relevant sign off for any new procedures by the relevant competent person. This will take into account any new or amended policies, protocols and procedures relating to any aspect of clinical practice.
Job Responsibilities
- New patient health checks
- ECG recording
- Phlebotomy
- Blood Pressure Recording
- Urinalysis
- Blood Sugar analysis
- Height and Weight measurement
- Smoking Cessation
- INRs
- Omron BP Home Loan
- Application of basic dressings (under direction of Practice Nurse)
- 24hr BP Monitors
- Administration of influenza and other appropriately trained vaccines
- Chaperoning duties
- Spirometry reviews
- Hypertension reviews
- NHS Health Checks
- Diabetic Foot Reviews
- Alcohol reviews
- Processing and management of laboratory samples as requested by the GPs.
- Vaccine/cold chain storage, monitoring, cleaning and recording.
- Clearing and re-stocking consulting rooms
- Preparing and maintaining environments and equipment before, during and after patient care interventions including assisting GPs during the performance of minor operations.
- Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual.
- Helping raise awareness of health and well-being and how it can be promoted.
- Maintain accurate records (both computerised and hand- written) at all times
- Undertake administrative support as required including calling Pts for recalls and booking in LTC
- Assisting with the collation of data on needs related to health and well-being.
- Attending Clinical Governance meetings
- Active member of the nurse team, providing suggestions for improvement where needed
- Carrying out other duties as reasonable required that is neither exhaustive or inclusive as well
Generic Responsibilities
- Undertake any other duty deemed reasonable as directed by the Nurse Lead, Managers or Partners
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Ensuring that clinical skills are kept up to date and in line with latest recommendations or guidance.
Quality
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
- This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in helping to develop the role and in initial and ongoing discussions
Person Specification
Knowledge and Skills
Essential
- Knowledge and understanding of the Healthcare Assistant role
- Aware of accountability within role
- Working knowledge of IT systems and the ability to use email/internet
- Clinical skills - phlebotomy
- Excellent communication skills
- Accuracy and attention to detail
- Good time management skills
- Keyboard and computer skills
- Able to work as part of a team
Qualifications
Essential
- Educated to GCSE standard
- Good numeracy and literacy skills
Desirable
- NVQ2 or above in Healthcare
Experience
Essential
- Excellent organisational skills
- Ability to self motivate, organise and prioritise own workload
- Previous experience in a Healthcare setting/NHS
- Previous experience in a medical practice
Personal Circumstances
Essential
- Own transport and full driving licence
- Flexibility around working hours
Personal Attributes
Essential
- Understanding, acceptance and adherence to the need for strict confidentiality
- Confident and able to work under pressure
- Enthusiastic and self-motivated
- Able to work in a changing environment
- Conscientious and committed
- Pleasant and articulate
- Sense of humour
Person Specification
Knowledge and Skills
Essential
- Knowledge and understanding of the Healthcare Assistant role
- Aware of accountability within role
- Working knowledge of IT systems and the ability to use email/internet
- Clinical skills - phlebotomy
- Excellent communication skills
- Accuracy and attention to detail
- Good time management skills
- Keyboard and computer skills
- Able to work as part of a team
Qualifications
Essential
- Educated to GCSE standard
- Good numeracy and literacy skills
Desirable
- NVQ2 or above in Healthcare
Experience
Essential
- Excellent organisational skills
- Ability to self motivate, organise and prioritise own workload
- Previous experience in a Healthcare setting/NHS
- Previous experience in a medical practice
Personal Circumstances
Essential
- Own transport and full driving licence
- Flexibility around working hours
Personal Attributes
Essential
- Understanding, acceptance and adherence to the need for strict confidentiality
- Confident and able to work under pressure
- Enthusiastic and self-motivated
- Able to work in a changing environment
- Conscientious and committed
- Pleasant and articulate
- Sense of humour
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
