General Practice Assistant

Job description

Job responsibilities

Job Summary

A GPA will support the GP(s) smooth running of clinics by performing routine administration and clinical tasks on behalf of the GP freeing up their time to focus on the patient.

Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.

Extracting information from clinical letters that needs coding and adding to notes.

Arranging appointments, referrals, tests and follow up appointments of patients.

Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.

Dipping urine, taking blood pressure, ECGs & phlebotomy and other basic skills when trained.

Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, benefits agency forms etc.

Explaining treatment procedures to patients.

Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s).

Support the GP with immunisations/wound care.

Providing administrative support for GPs with meetings, tasks, and other wholistic support.

Job Responsibilities

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Manage & Use Information

Make effective use of the clinical system by ensuring the consistent and accurate entering of data and use of Read Codes.

Facilitate the use of up to date information technology in order to collate accurate and timely information as and when required by the practice.

Ensure a satisfactory call and recall system of patients.

Assist in the development of practice protocols for the surgery and clinical protocols for the clinical team.

Identify, monitor and review deficiencies in procedures and implements remedial action.

Equality and Diversity

Morris House is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves, through the creation of a work environment where staff are able to do their jobs to the best of their abilities without discrimination or harassment. All employees have a responsibility to ensure that they understand the standards we expect and to promote and adhere to the policies and measures adopted by the practice.

You will support the equality, diversity and rights of patients, carers and colleagues by:

Acting in a way that recognizes the importance of peoples rights and that is consistent with practice policies and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a welcoming manner which is non-judgmental and respects the circumstances, feelings priorities and rights of others

Vulnerable Adults, Children & Young People

All members of staff have a duty to safeguard and promote the welfare of vulnerable adults, children and young people in all relevant areas of their work. This will include timely attendance at relevant training events and compliance with practice procedures.

Personal/Professional development

You will participate in any training or development programme implemented by the practice as part of your employment. This will include:

Participating in an annual development review including taking responsibility for maintaining a record of your own personal and/or professional development

Taking responsibility for your own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Keeping abreast of legislative changes and guidance relating to your role

Attend all relevant annual updates and teaching

Inform the lead GP of any concerns regarding GPA role and any professional development needed.

Be aware of own professional boundaries and what to do when you have reached them.

Quality

You will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess your own performance and take accountability for your own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on your own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage your own time, workload and resources

Communication

You should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Person Specification

Qualifications

Essential

• Please see the attached Job description and Person specification document.

Desirable

• Please see the attached Job description and Person specification document.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Morris House Group Practice

Address

239 Lordship Lane

London

N17 6AA

Employer's website

https://www.mhgp.co.uk (Opens in a new tab)