Job responsibilities
Morris House Group Practice
Job
Description: Patient Care Administrator
Responsible to: Shift
Lead, Oprations Manager
Hours: Part-time/Full-time (Monday Friday)
Salary: £10.85/hour
Job Summary
The post requires someone with initiative and enthusiasm with
excellent communication skills and empathy with patients and colleagues. Well organised, reliable with a flexible
approach to team work.
Job Responsibilities
Reception
To liaise with team members in
providing a reception service
Respond and
redirect all patient and visitor requests accordingly
Receive incoming telephone calls,
answer general enquiries and transfer or document calls and messages as
appropriate.
Book in patients
based on the reception script and visitors in line with practice appointments
and visitors procedures.
To be aware of other local resources
and community organisations, and provide information to patients.
Collect payments
from patients for non-NHS services.
To provide cover for colleagues on
leave. This will include cover for late/early shifts.
ADMIN
- Receive
and record requests for repeat prescriptions in line with the set protocol
- Distribute
mail as appropriate and open all incoming general mail and mail for
clinicians (unless marked personal or instructed otherwise). Sort out all patient correspondence in
line with protocols.
- To
scan all patient correspondence onto the computer, process correspondence
for actioning.
- To
archive old patient correspondence.
- To
process emails received from patients via the surgery website.
- Record
all requests for medical reports.
- Register
new patients according to the practice area onto EMIS computer system.
- Amend
patients records to show change of name, address etc. onto the computer
system, checking if these changes apply to others in the household.
- To
send out appointment letters, or contact patients by telephone to change
or book appointments.
- To be
responsible for allocated personal tasks towards target achievement.
- To cover
the personal tasks of other reception staff during periods of leave.
- To
collect and provide audit data.
- To be
aware of, and to operate within, practice protocols and guidelines - e.g.
confidentiality, health & safety.
Services
Ensure that the professional image of
the practice is maintained through the highest standards of staff behaviour and
appearance and the look appearance of waiting-room facilities.
Attend to and
resolve any ad hoc issues and
problems as they arise in the day-to-day running of reception. Escalate these
to line management where appropriate.
Act as the first
point of contact in dealing with and resolving complaints about staff or the
service.
Maintain effective two-way
communication with patients and the practice team.
Develop own skills to facilitate minor
running repairs/fixes to equipment and IT.
Develop and assist in the development
of protocols, standard procedures and performance standards.
Maintain waiting-room notice boards,
both electronic and paper.
Assist management in interaction with
the Patient Participation Group.
Attend to or
report ad hoc building or facilities
issues as they arise in the day-to-day running of the practice.
General
Deal with general administrative
issues related to the reception service.
Order stationery and general office
supplies as needed and maintain stocks and control of the same.
Attend regular and ad hoc staff meetings as required.
Provide cover for absent staff when
necessary.
Undertake other relevant duties assigned
by management from time to time in order to ensure the smooth running of the
practice.
Health and Safety
Under
the Health and Safety at Work Act 1974, as an employee, you must take
reasonable care for the health and safety of yourself and for other persons who
may be affected by your acts or omissions at work. The Act also states that you
must not intentionally or recklessly interfere with or misuse anything provided
in the interests of health, safety and welfare.
You will assist in promoting and maintaining your own and
others health, safety and security as set out in applicable Practice polices
and protocols. This will include:
Using
personal security systems within the workplace as directed.
Identifying
risks involved in work activities and managing those risks.
Using
appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards.
Reporting
health and safety hazards and infection hazards immediately when recognised.
Keeping
own work areas and general / patient areas clean and assisting in the
maintenance of general standards of cleanliness.
Equality
and Diversity
Morris
House is committed to developing, supporting and sustaining a diverse workforce,
representative of the community it serves, through the creation of a work
environment where staff are able to do their jobs to the best of their
abilities without having to face discrimination or harassment. All employees have a
responsibility to ensure that they understand the standards we expect and to promote
and adhere to the policies and measures adopted by the practice.
You will support the equality, diversity and rights of patients,
carers and colleagues by:
Acting in a way
that recognizes the importance of peoples rights and that is consistent with
practice policies and current legislation.
Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a welcoming
manner which is non-judgmental and respects the circumstances, feelings
priorities and rights of others.
Vulnerable
Adults, Children & Young People
All
members of staff have a duty to safeguard and promote the welfare of vulnerable
adults, children and young people in all relevant areas of their work. This
will include timely attendance at relevant training events and compliance with
practice procedures.
Personal/Professional
development
You will
participate in any training or development programme implemented by the
practice as part of your employment. This will include:
Participating in
an annual development review including taking responsibility for maintaining a
record of your own personal and/or professional development.
Taking responsibility
for your own development, learning and performance and demonstrating skills and
activities to others who are undertaking similar work.
Keeping abreast
of legislative changes and guidance relating to your role.
Quality
You
will strive to maintain quality within the practice, and will:
Alert other team
members to issues of quality and risk.
Assess your own
performance and take accountability for your own actions, either directly or
under supervision.
Contribute to the
effectiveness of the team by reflecting on your own and team activities and
making suggestions on ways to improve and enhance the teams performance.
Work effectively
with individuals in other agencies to meet patients needs.
Effectively
manage your own time, workload and resources.
Communication
You
should recognize the importance of effective communication within the team and
will strive to:
Communicate
effectively with other team members.
Communicate
effectively with patients and carers.
Recognize
peoples needs for alternative methods of communication and respond
accordingly.
