Job summary
We are seeking a full-time Receptionist. We will consider part-time applicants too.
The post holder will work under indirect supervision of the reception team leader and will undertake task and duties delegated by the
reception team leader. They will work collaboratively with the general practice team to meet the needs of patients, following policy
and procedures while providing supervision to more junior staff.
Main duties of the job
Job summary:
To assist medical personnel in the care of practice patients
To provide administrative support and manage projects to enable smooth and efficient running of the Practice
To act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team
To work in accordance with specific practice guidelines and protocols
About us
We are a friendly, supportive & successful team serving a population of over 10,000 patients & growing.
Job description
Job responsibilities
Reception Duties:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent
consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure
procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt
appropriate delivery.
- Enter requests for home visits into the home visits book, ensuring careful recording of all relevant details and where necessary
refer to Duty Doctor.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, in line with
Practice protocol.
- Take action on clinicians requests for further information/patient contact information etc. (including computerised Practice
notes), ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for
same.
- Enter patient information on to the computer as required.
- Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of
consumables (including bottles, couch rolls, test request forms etc.).
Job description
Job responsibilities
Reception Duties:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent
consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure
procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt
appropriate delivery.
- Enter requests for home visits into the home visits book, ensuring careful recording of all relevant details and where necessary
refer to Duty Doctor.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, in line with
Practice protocol.
- Take action on clinicians requests for further information/patient contact information etc. (including computerised Practice
notes), ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for
same.
- Enter patient information on to the computer as required.
- Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of
consumables (including bottles, couch rolls, test request forms etc.).
Person Specification
Qualifications
Essential
- English GCSE Level C or equivalent.
- A demonstrable commitment to professional development.
Desirable
- Intermediate level Microsoft Office.
- SystmOne knowledge.
Experience
Essential
- Experience of working in a public reception environment.
- Experience of Microsoft Office software.
- Experience of dealing with the public and/or patients.
Desirable
- Experience of working in a GP practice.
- Experience of telephone switchboard operation.
- Experience of computerised clinical system.
Knowledge and skills
Essential
- Excellent numeracy skills.
- Excellent keyboard and computer skills.
- Excellent communication skills.
Qualities and attributes
Essential
- An understanding, acceptance and adherence to the need for strict
- confidentiality.
- Ability to use own judgment, resourcefulness and common sense.
- Ability to work without direct supervision and determine own
- workload priorities.
- Ability to work as part of an integrated multi-skilled team.
- Pleasant and articulate.
- Able to work under pressure.
- Able to work in a changing environment.
- Able to use own initiative.
Other
Essential
- Flexibility of working hours/ able to work at the desired times.
Person Specification
Qualifications
Essential
- English GCSE Level C or equivalent.
- A demonstrable commitment to professional development.
Desirable
- Intermediate level Microsoft Office.
- SystmOne knowledge.
Experience
Essential
- Experience of working in a public reception environment.
- Experience of Microsoft Office software.
- Experience of dealing with the public and/or patients.
Desirable
- Experience of working in a GP practice.
- Experience of telephone switchboard operation.
- Experience of computerised clinical system.
Knowledge and skills
Essential
- Excellent numeracy skills.
- Excellent keyboard and computer skills.
- Excellent communication skills.
Qualities and attributes
Essential
- An understanding, acceptance and adherence to the need for strict
- confidentiality.
- Ability to use own judgment, resourcefulness and common sense.
- Ability to work without direct supervision and determine own
- workload priorities.
- Ability to work as part of an integrated multi-skilled team.
- Pleasant and articulate.
- Able to work under pressure.
- Able to work in a changing environment.
- Able to use own initiative.
Other
Essential
- Flexibility of working hours/ able to work at the desired times.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
