Job summary
Vacancy
An opportunity has arisen for an enthusiastic individual to join our team at Great Barr Medical Centre
This is a permanent position (up to 25 hours per week, part time, hours to be confirmed with the successful candidate) will be a varied role, with the opportunity to learn new and develop existing skills.
The role will entail working in a fast-paced environment providing secretarial services to the clinical team.
Main duties of the job
Main duties of the job
To provide a full and efficient secretarial service to the Doctors and Practice clinicians. This will include ensuring that all documentation (for example referral forms) is produced to an excellent standard.
Ensure all information is secure and confidentiality of information is always maintained.
Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy.
About us
Our Practice is a dynamic and forward-thinking practice, dedicated to continuous improvement and innovation. With a patient list size of 10,600+, we pride ourselves on fostering a collaborative and supportive environment where every team member is encouraged to contribute to our progressive vision.
Joining our team means being part of a vibrant community that values growth, creativity, and excellence, making it an attractive place to work for those who are passionate about making a difference.
Job description
Job responsibilities
Job title : Medical Secretary
Responsible to: Practice Business Manager
JOB PURPOSE
To provide a full and efficient secretarial service to the Doctors and Practice clinicians.
Ensure all information is secure and confidentiality of information is maintained at all times
Provide excellent patient care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy.
- The post holder will be expected to attend/complete mandatory training - e.g., Health & Safety, Information Governance, Equality and Diversity, Fire Training to comply with current regulations.
- To be flexible and adaptable to the needs of the Practice.
- The post holder will be expected to multi-task and prioritise.
KEY WORKING RELATIONS
The post holder must establish effective working relations with individuals within and external to the organisation to ensure an efficient service for patients.
DUTIES AND RESPONSIBILITIES
- Ensure that all tasks are completed in a timely manner, paying particular attention to accuracy and presentation
- Prioritise workload appropriately e.g. two week wait referrals etc.
- Ensure accurate patient information is recorded whilst using the clinical system in line with Information Governance policy
- Following Practice protocols
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Effectively manage own time, workload and resources.
- Assist with new clinicians induction in regard to referral processes
- Minute taking as and when required
Equality and Diversity
- The post holder will support the equality, diversity and rights of patients, carers and colleagues to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Human Resources
- To comply with Practice HR policies and procedures generally and particularly:
- To undertake an annual appraisal with the post holders line manager
- To undertake mandatory training in line with Practice policy
- To develop and maintain a personal learning plan, providing feedback to the team from any relevant learning activity and feedback to the line manager regarding the usefulness of learning activities undertaken.
- Identify any learning needs.
Personal/Professional Development
The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Risk Management
To ensure all relevant Practice policies are observed personally and within the administrative team, particularly:
- Health and safety and fire policy
- Loan worker, infection control and other policies intended to reduce the possibility of harm to Practice employees, patients, and visitors
- Reporting on significant events
- Complaints procedure
- Risk assessment/incident reporting procedures
- Major incident plan
To attend team meetings when required.
Job description
Job responsibilities
Job title : Medical Secretary
Responsible to: Practice Business Manager
JOB PURPOSE
To provide a full and efficient secretarial service to the Doctors and Practice clinicians.
Ensure all information is secure and confidentiality of information is maintained at all times
Provide excellent patient care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy.
- The post holder will be expected to attend/complete mandatory training - e.g., Health & Safety, Information Governance, Equality and Diversity, Fire Training to comply with current regulations.
- To be flexible and adaptable to the needs of the Practice.
- The post holder will be expected to multi-task and prioritise.
KEY WORKING RELATIONS
The post holder must establish effective working relations with individuals within and external to the organisation to ensure an efficient service for patients.
DUTIES AND RESPONSIBILITIES
- Ensure that all tasks are completed in a timely manner, paying particular attention to accuracy and presentation
- Prioritise workload appropriately e.g. two week wait referrals etc.
- Ensure accurate patient information is recorded whilst using the clinical system in line with Information Governance policy
- Following Practice protocols
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Effectively manage own time, workload and resources.
- Assist with new clinicians induction in regard to referral processes
- Minute taking as and when required
Equality and Diversity
- The post holder will support the equality, diversity and rights of patients, carers and colleagues to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Human Resources
- To comply with Practice HR policies and procedures generally and particularly:
- To undertake an annual appraisal with the post holders line manager
- To undertake mandatory training in line with Practice policy
- To develop and maintain a personal learning plan, providing feedback to the team from any relevant learning activity and feedback to the line manager regarding the usefulness of learning activities undertaken.
- Identify any learning needs.
Personal/Professional Development
The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Risk Management
To ensure all relevant Practice policies are observed personally and within the administrative team, particularly:
- Health and safety and fire policy
- Loan worker, infection control and other policies intended to reduce the possibility of harm to Practice employees, patients, and visitors
- Reporting on significant events
- Complaints procedure
- Risk assessment/incident reporting procedures
- Major incident plan
To attend team meetings when required.
Person Specification
Qualifications
Essential
- Good standard of general education to include GCSE in English and Maths or equivalent.
Experience
Essential
- Computer literacy, including a working knowledge of relevant programs, such as Word and Excel.
- An understanding of patient care and the ability to work with sensitive and confidential information.
- Ability to work both independently and as part of a team.
- Self-motivated with the ability to use your own initiative.
- Ability to maintain strict confidentiality and deal with the public in a sensitive way.
- Excellent attention to detail.
- Exceptional organisational skills and ability to prioritise.
- Willingness to embrace new ways of working/changes.
Desirable
- Medical secretary or general practice experience.
- Experience of patient care and the ability to work with sensitive and confidential information.
- Knowledge of medical terminology.
- Experience or knowledge of the surgery IT systems (electronic referral service (eRS), SystmOne and Microsoft Office.
Person Specification
Qualifications
Essential
- Good standard of general education to include GCSE in English and Maths or equivalent.
Experience
Essential
- Computer literacy, including a working knowledge of relevant programs, such as Word and Excel.
- An understanding of patient care and the ability to work with sensitive and confidential information.
- Ability to work both independently and as part of a team.
- Self-motivated with the ability to use your own initiative.
- Ability to maintain strict confidentiality and deal with the public in a sensitive way.
- Excellent attention to detail.
- Exceptional organisational skills and ability to prioritise.
- Willingness to embrace new ways of working/changes.
Desirable
- Medical secretary or general practice experience.
- Experience of patient care and the ability to work with sensitive and confidential information.
- Knowledge of medical terminology.
- Experience or knowledge of the surgery IT systems (electronic referral service (eRS), SystmOne and Microsoft Office.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.