Dispenser

Job description

Job responsibilities

To deal with patient enquiries by telephone and face to face in respect of requests for prescriptions.

To process prescriptions on the computer, ensuring all medication is linked to a diagnosis. Where necessary verify this information with the doctors and/or nurse prescribers to ensure clinical records are accurate and up to date.

Adhere to Standard Operating Procedures (SOPs) as laid down in the SOPs Manual and allied to the Dispensing Services Quality Services (DSQS).

Report all significant events and near misses with dispensing medication to patients as required under DSQS.

Take part in audit as determined by DSQS.

Liaise with NHS and private hospitals in respect of enquiries regarding patient medication and advice of any change in medication following a consultant appointment or inpatient stay.

To liaise with Doctors, Nurses, Community Staff, and other colleagues regarding patient medication queries including dealing with documents and tasks in EMIS Web.

Dispense medicines in accordance with prescriptions authorised using the bar code scanning system.

Ensuring that payment is taken for all medicines dispensed and, in the case of exemption or pre-payment certificates, that information is verified. Obtain appropriate signatures on the reverse of the prescription form.

Order and dispense Controlled Drugs in strict accordance with the regulations.

Ordering drugs and dressings through suppliers as required with reference to drug tariff and other pricing information.

Ordering stocks of bottles, bags, labels and other consumables as required.

Checking goods received against delivery notes and putting away stock using the bar code scanning system.

Pricing of prescriptions and month end processing for the Prescription Pricing Authority.

Maintain up to date clinical records.

Ensure handovers to staff are conducted efficiently and comprehensively to ensure continuity of service to doctors and patients.

Maintain a clean and tidy workstation.

Follow practice policies and guidelines in terms of health and safety, risk management, IT security and code of connectivity and others.

Undertaking training and CPD relating to the role of Dispenser and also any mandatory and advisory training relating to work in primary care.

At all times observe the strict rules of confidentiality.

This job description outlines the key duties of the role but is not an exhaustive list. You ae required to undertake any other duties as requested which are commensurate with the role to ensure the smooth running of the practice. The job description and rota may be amended to suit the needs of the business. Notice will be given of any proposed changes.

Person Specification

Qualifications

Essential

• GCSE English and Maths A* - C or equivalent

Desirable

• Successful completion of Buttercups Dispensing Assistant course or equivalent

Experience

Essential

• Experience of working in a customer facing role

Desirable

• Experience of working in a GP practice or primary care
• Information Governance knowledge
• Familiar with medical terminology/drug names
• Experience of working with EMIS Web

General

Essential

• Ability to work under pressure
• Team player but able to work with minimum supervision
• Commitment and enthusiasm
• Good communication skills
• Accuracy/attention to detail
• Organised and methodical
• Sound IT knowledge

Desirable

• Warm and friendly
• Sense of humour

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Eastgate Medical Group

Address

37 Eastgate

Hornsea

East Yorkshire

HU18 1LP

Employer's website

https://www.eastgate-medical.info (Opens in a new tab)