Medical Secretary

Job description

Job responsibilities

Position:

Medical Secretary

Hours:

16 per week

Duration:

Permanent

Report to:

Practice Manager

Job Purpose:

To provide a comprehensive secretarial service to doctors, nurses, the Practice Manager and other staff as required. To ensure that work is completed accurately and efficiently with all enquires professionally and courteously handled whilst upholding confidentiality; Provide cover for holidays and sickness;

Key Areas:

Patient services; Secretarial Services to Clinicians;

Key Points:

Typing of referral letters as required by the doctors from audio or written notes;

Transmission of documents via email following Safe Haven procedures;

Carrying out assigned tasks from both clinical professionals and the wider team;

Arranging and assisting with meetings including note taking as required;

Managing call and recall of patients with certain medical conditions and ensuring they receive invitations to attend clinics;

Liaising with NHS Hospitals, private hospitals and other service providers in making appointments for patients making use of electronic booking systems where appropriate;

Dealing with patient enquiries by telephone and face to face and passing on timely and accurate messages to doctors and nurses where necessary;

Typing of letters and reports and provision of non-nhs services to patients;

Using computer systems as appropriate to maintain and access up to date clinical records as requested;

Ensure that all handovers to other staff are conducted efficiently and comprehensively;

At all times observe the strict rules of confidentiality;

Familiarise yourself with the Staff Manual and follow practice policies and guidelines;

This job description outlines the key duties of the role but is not an exhaustive list. You are required to undertake any other duties as requested which are commensurate with the role to ensure the smooth running of the practice. The job description and rota may be amended to suit the needs of the business. Notice will be given of any proposed changes.

Person Specification

Qualifications

Essential

• Knowledge and Qualifications
• Business administration
• Customer care

Desirable

• Data protection Act
• Access to medical records
• Safe Haven Procedures

Experience

Essential

• Relevant Experience
• Handles difficult conversations skilfully
• Business Administration in a high work demand environment

Desirable

• Primary care experience
• Working in a patient or customer facing role

Skills

Essential

• Excellent IT skills, including Microsoft, email, and the use of system specific software
• Strong organisational skills
• Excellent administration skills
• Swiftly ascertain key information and record accurately
• Typing from dictation
• Note taking at meetings and presenting as minutes

Desirable

• EMIS or
• System one
• GP Browser

Behaviours

Essential

• Manage patient conversations sensitively both face to face and over the phone
• Work accurately and effectively
• Resilient
• Work collaboratively to ensure the smooth delivery of services
• With integrity upholds patient confidentiality in accordance with protocols
• Willingness to learn

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Eastgate Medical Group

Address

37 Eastgate

Hornsea

East Yorkshire

HU18 1LP

Employer's website

https://www.eastgate-medical.info (Opens in a new tab)