Job summary
We are looking for a full-time, permanent Team Leader
for our Central Administration Team based at Rusholme Health Centre. This is an
excellent opportunity to work in an interesting and diverse healthcare
environment.
The Central Administration Team provides the back
office, clerical support for all practices within the Better Health MCR Ltd
group of practices. This includes managing patient registrations and
deductions, administering the practices' patient call and recall systems,
compiling monthly and quarterly claims for the practices and processing patient
referrals.
Main duties of the job
The postholder leads and manages the Central
Administration Team to ensure the provision of an efficient and effective
clerical support service to staff and patients for all practices within the Better
Health MCR Ltd group of practices. The Team Leader must promote effective
teamwork (both within the Central Administration Team and with other teams
within the group practices), foster high morale, and take a "can-do"
positive approach, ensuring that there is continuous improvement of working
practices and standards.
The Central Administration Team provides the "back
office" support for all practices (as distinct from the work undertaken by
the administration and reception staff at each practice locally). The team works together to ensure that tasks
are carried out to the required deadlines, so a positive and flexible approach
is required. The Team Leader is hands-on and carries out administration work as
part of the team. This may be specific, allocated tasks, taking a turn in the
tasks that are shared, supporting team members or covering for absence.
The
Team Leader works with other senior staff to ensure the achievement of the organisation's
aims and objectives and the efficient and effective running of the service as a
whole.
About us
We are Better
Health MCR: thinking differently, breaking barriers, improving lives. You can
read more about us on our website and in our mission document, using the links
on the right.
We are a
friendly, forward-thinking, not-for-profit social enterprise providing primary
care medical services in Manchester. We operate three GP practices: The Robert
Darbishire Practice in Rusholme Health Centre (which is also head office) and
which has a branch at The University of Manchester, Brooklands Medical Practice
in Wythenshawe and The Whitswood Practice in Alexandra Park Health Centre. In
total we have over 44,000 patients.
Our patients are
very diverse and include established communities as well as new communities
from all over the world. We have good links with the University and a sizeable
student population.
Our staff team of
about 140 people has a huge range of fantastic skills and experience. We operate
our own Primary Care Network and our shared (ARRS) staff are fully integrated
into our services, providing a seamless service for patients.
Job description
Job responsibilities
An outline of
the job is above. For the full job description please see the supporting
document on the right/below.
The post is full
time (37.5 hours per week) and will be mostly based at The Robert Darbishire
Practice in Rusholme Health Centre, although you will need to be able to
travel to our other sites if needed. The usual working hours are 08:30-17:00,
Monday to Friday.
Salary will be in
the range £29,785 to £32,920 depending on experience. We offer membership of
the NHS Pension Scheme and 5.4-6.6 weeks' holiday (depending on NHS service)
plus bank holidays (pro rata). (The post is not subject to Agenda for Change
terms and conditions.)
Recruitment process
Please apply
using the NHS Jobs online system. Your application should explain why you are
applying for the post, how you believe you would contribute to working in this
setting and demonstrate how you meet the requirements of the person
specification. The information you provide should be clear and concise.
Whether or not
you choose to use AI tools to support the development of your application, you
must ensure that your responses are concise, personalised, written in your own
voice, and accurately reflect your skills, experience, and how you meet the
role criteria. Applications that appear generic, excessively wordy or not
representative of the applicant will not be scored.
The closing date for applications is 2 March 2026. This date may be
brought forward if there are a large number of applications, so please do not
delay.
Short-listed
candidates will be invited to attend
for an assessment during week commencing 2 March 2026. Following the
assessment week, candidates will be scored and further shortlisted. Successful
candidates will then be invited to attend formal interviews, which will be
held week commencing 9 March 2026.
Better Health
MCR Ltd. We are an equal opportunities employer and an accredited Real Living
Wage employer.
Job description
Job responsibilities
An outline of
the job is above. For the full job description please see the supporting
document on the right/below.
The post is full
time (37.5 hours per week) and will be mostly based at The Robert Darbishire
Practice in Rusholme Health Centre, although you will need to be able to
travel to our other sites if needed. The usual working hours are 08:30-17:00,
Monday to Friday.
Salary will be in
the range £29,785 to £32,920 depending on experience. We offer membership of
the NHS Pension Scheme and 5.4-6.6 weeks' holiday (depending on NHS service)
plus bank holidays (pro rata). (The post is not subject to Agenda for Change
terms and conditions.)
Recruitment process
Please apply
using the NHS Jobs online system. Your application should explain why you are
applying for the post, how you believe you would contribute to working in this
setting and demonstrate how you meet the requirements of the person
specification. The information you provide should be clear and concise.
Whether or not
you choose to use AI tools to support the development of your application, you
must ensure that your responses are concise, personalised, written in your own
voice, and accurately reflect your skills, experience, and how you meet the
role criteria. Applications that appear generic, excessively wordy or not
representative of the applicant will not be scored.
The closing date for applications is 2 March 2026. This date may be
brought forward if there are a large number of applications, so please do not
delay.
Short-listed
candidates will be invited to attend
for an assessment during week commencing 2 March 2026. Following the
assessment week, candidates will be scored and further shortlisted. Successful
candidates will then be invited to attend formal interviews, which will be
held week commencing 9 March 2026.
Better Health
MCR Ltd. We are an equal opportunities employer and an accredited Real Living
Wage employer.
Person Specification
Experience
Essential
- Demonstrated ability to lead, support and oversee the work of others, including performance and wellbeing.
- Experience of giving feedback and training to improve staff performance.
- Experience that demonstrates excellent administration and organisational skills with the ability to manage time effectively to meet deadlines.
- Excellent computer skills, including Microsoft Office. Good keyboard skills.
Desirable
- Experience of working in a healthcare setting.
- Experience of managing a team.
- Experience in recruitment and selection of staff.
- Experience of making improvements to working practices, e.g. the development and implementation of new systems, policies and protocols.
Qualifications
Essential
- A sound general education to GCSE level or equivalent, or equivalent working experience.
- A good standard of grammar and spelling in the English language.
Desirable
- Training or qualifications in customer service, management, administration, IT or other related areas.
Personal Skills and Abilities
Essential
- A friendly and approachable manner, with good people skills, showing understanding, care and assertiveness when appropriate.
- The ability to communicate clearly and effectively (both verbal and written) with a wide range of individuals.
- A conscientious approach and commitment to working in an adaptable and flexible manner.
- The ability to work calmly and effectively and deal with multiple demands even when busy.
- The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events.
- The ability to deal with personal information sensitively and respect people's right to confidentiality.
- The ability to work positively as a member of a busy team.
- The ability to influence others positively, negotiate constructively and resolve conflict successfully.
- The ability to give good and regular attendance.
- A commitment to support the delivery of the best possible service to a diverse inner-city population.
Person Specification
Experience
Essential
- Demonstrated ability to lead, support and oversee the work of others, including performance and wellbeing.
- Experience of giving feedback and training to improve staff performance.
- Experience that demonstrates excellent administration and organisational skills with the ability to manage time effectively to meet deadlines.
- Excellent computer skills, including Microsoft Office. Good keyboard skills.
Desirable
- Experience of working in a healthcare setting.
- Experience of managing a team.
- Experience in recruitment and selection of staff.
- Experience of making improvements to working practices, e.g. the development and implementation of new systems, policies and protocols.
Qualifications
Essential
- A sound general education to GCSE level or equivalent, or equivalent working experience.
- A good standard of grammar and spelling in the English language.
Desirable
- Training or qualifications in customer service, management, administration, IT or other related areas.
Personal Skills and Abilities
Essential
- A friendly and approachable manner, with good people skills, showing understanding, care and assertiveness when appropriate.
- The ability to communicate clearly and effectively (both verbal and written) with a wide range of individuals.
- A conscientious approach and commitment to working in an adaptable and flexible manner.
- The ability to work calmly and effectively and deal with multiple demands even when busy.
- The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events.
- The ability to deal with personal information sensitively and respect people's right to confidentiality.
- The ability to work positively as a member of a busy team.
- The ability to influence others positively, negotiate constructively and resolve conflict successfully.
- The ability to give good and regular attendance.
- A commitment to support the delivery of the best possible service to a diverse inner-city population.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
