Job summary
We are looking for a permanent full time Medical
Receptionist (37.5 hours per week), to join our team based at The Whitswood
Practice, one of the three GP practices in the Better Health MCR Primary Care
Network.
The postholder will be required to work flexibly and
to provide cover for absence and busy periods.
As part of this, they may be required to work Saturdays from
08:45-17:15. There may also be a
requirement for the postholder to work at our other practices from time to
time.
Salary will be within the range £23,465 to £25,415 (pro rata for part time). We offer up to 6.6 weeks holiday (depending on NHS service) plus bank holidays (pro rata) and optional membership of the NHS Pension Scheme.
Main duties of the job
Our reception team
are the first point of contact for our patients and play an important role in
understanding patients needs, resolving queries, dealing with prescription requests
and either booking an appointment with the most appropriate clinician at the
practice or signposting the patient to a service outside the practice.
Like all GP
practices though, the onset of COVID in 2020 has meant that we have had to make
important changes to the way we provide our services. Most of our contacts with
patients are now done remotely (either by telephone or online), so the number of
patients actually coming into the practice is significantly reduced.
You dont need to
have worked in healthcare before as long as you have excellent people skills, a
good attention to detail and you are willing and eager to learn new skills. We
will provide in-house training and support.
About us
We are Better Health MCR: thinking differently,
breaking barriers, improving lives.
We are a friendly, forward-thinking, not-for-profit
social enterprise providing primary care medical services in Manchester. We
operate from four sites: The Robert Darbishire Practice in Rusholme Health
Centre (which is also head office), Crawford House on Manchester University
campus, The Whitswood Practice in Alexandra Park Health Centre and New Bank
Health Centre in Longsight. In total we have about 44,000 patients.
Our patients are very diverse and include established
communities as well as new communities from all over the world. We have good
links with the University and a sizeable student population.
Our staff team of about 120 people has a great mix of skills and experience. We have exciting plans to expand this team even more, to help us further our mission to improve lives.
Job description
Job responsibilities
A brief outline of the role is above. For the full job
description please see the supporting document on the right/below. The post is
not subject to Agenda for Change terms and conditions.
The post is full-time
(37.5 hours) and will be mostly based at the Whitswood Practice, although you will
also need to be able to travel to our other sites as needed. The usual working
hours are Monday 08:15-13:00, Tuesday
08:15-18:15, Wednesday 08:15-18:15, Thursday 08:15-14:00 and Friday 08:15-18:15.
Salary will be in
the range £23,465 to £25,415 pro rata (full-time is 37.5 hours), depending on
experience. We offer membership of the NHS Pension Scheme and up to 6.6 weeks
holiday (depending on NHS service). (The post is not subject to Agenda for
Change terms and conditions.)
Recruitment process:
Please apply
using the NHS Jobs online system. Your application should explain why you are
applying for the post, how you believe you would contribute to working in this
setting and demonstrate how you meet the requirements of the person
specification.
The closing date for applications is 03/07/2024. This date may be brought
forward if there are a large number of applications, so please do not delay.
Short-listed
candidates will be invited to take part in a telephone interview on 08/07/2024. Candidates who are successful in the telephone interview will be invited for a
second, more formal interview.
Formal
interviews will be held on 11/07/2024.
Better Health MCR Ltd. We are an equal opportunities employer and an accredited Real Living Wage employer.
Job description
Job responsibilities
A brief outline of the role is above. For the full job
description please see the supporting document on the right/below. The post is
not subject to Agenda for Change terms and conditions.
The post is full-time
(37.5 hours) and will be mostly based at the Whitswood Practice, although you will
also need to be able to travel to our other sites as needed. The usual working
hours are Monday 08:15-13:00, Tuesday
08:15-18:15, Wednesday 08:15-18:15, Thursday 08:15-14:00 and Friday 08:15-18:15.
Salary will be in
the range £23,465 to £25,415 pro rata (full-time is 37.5 hours), depending on
experience. We offer membership of the NHS Pension Scheme and up to 6.6 weeks
holiday (depending on NHS service). (The post is not subject to Agenda for
Change terms and conditions.)
Recruitment process:
Please apply
using the NHS Jobs online system. Your application should explain why you are
applying for the post, how you believe you would contribute to working in this
setting and demonstrate how you meet the requirements of the person
specification.
The closing date for applications is 03/07/2024. This date may be brought
forward if there are a large number of applications, so please do not delay.
Short-listed
candidates will be invited to take part in a telephone interview on 08/07/2024. Candidates who are successful in the telephone interview will be invited for a
second, more formal interview.
Formal
interviews will be held on 11/07/2024.
Better Health MCR Ltd. We are an equal opportunities employer and an accredited Real Living Wage employer.
Person Specification
Other
Essential
- A commitment to our organisational values to provide the best possible service to a diverse inner-city population.
- An excellent attendance record in previous roles.
Qualifications
Essential
- General education to GCSE level or equivalent.
Experience
Essential
- Experience working with the public, preferably in a customer service role.
- Experience of completing a variety of administrative and clerical tasks.
- Experience using computers with a variety of different software packages, and good keyboard skills.
- Experience of dealing with challenging behaviours and emotional situations.
Personal Skills and Abilities
Essential
- Excellent communication skills (both verbally and written).
- Excellent IT skills.
- The ability to work calmly and effectively in a busy environment whilst dealing with multiple tasks, prioritising them accordingly.
- The ability to deal with sensitive personal information and respect our patients' right to confidentiality.
- Good people skills with both colleagues and patients, being able to work as part of a busy team demonstrating understanding, compassion and assertiveness when appropriate.
Covid-19 Vaccinations
Desirable
- Covid-19 is a dangerous disease and we need to protect our vulnerable patients and colleagues as much as possible. Vaccination against Covid-19 is strongly recommended for all NHS staff. Please state either (1) the dates of your Covid-19 vaccinations, (2) that you have an official NHS medical exemption letter, (3) the date of your upcoming vaccination appointment, or (4) that you are unvaccinated.
Person Specification
Other
Essential
- A commitment to our organisational values to provide the best possible service to a diverse inner-city population.
- An excellent attendance record in previous roles.
Qualifications
Essential
- General education to GCSE level or equivalent.
Experience
Essential
- Experience working with the public, preferably in a customer service role.
- Experience of completing a variety of administrative and clerical tasks.
- Experience using computers with a variety of different software packages, and good keyboard skills.
- Experience of dealing with challenging behaviours and emotional situations.
Personal Skills and Abilities
Essential
- Excellent communication skills (both verbally and written).
- Excellent IT skills.
- The ability to work calmly and effectively in a busy environment whilst dealing with multiple tasks, prioritising them accordingly.
- The ability to deal with sensitive personal information and respect our patients' right to confidentiality.
- Good people skills with both colleagues and patients, being able to work as part of a busy team demonstrating understanding, compassion and assertiveness when appropriate.
Covid-19 Vaccinations
Desirable
- Covid-19 is a dangerous disease and we need to protect our vulnerable patients and colleagues as much as possible. Vaccination against Covid-19 is strongly recommended for all NHS staff. Please state either (1) the dates of your Covid-19 vaccinations, (2) that you have an official NHS medical exemption letter, (3) the date of your upcoming vaccination appointment, or (4) that you are unvaccinated.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
