Job summary
We are looking for a permanent part time Medical
Receptionist to join our team based at The Robert Darbishire Practice, the
largest and busiest of the three GP practices in the Better Health MCR Primary
Care Network. The post is 22.5 hours per week; Monday 08:00 16:30, Tuesday
08:00 16:30 and Saturday 08:45 17:15.
The postholder will be required to work flexibly and
to provide cover for absence and busy periods.
As part of this, they may be required to work Saturdays. There may also be a requirement for the
postholder to work at our other practices from time to time.
Salary
will be within the range £24,168 £26,177 (pro rata for part time) depending
on experience. We offer 5.4 - 6.6 weeks
holiday plus bank holidays (pro rata) and optional membership of the NHS
Pension Scheme
Main duties of the job
Our reception team are the first point of contact for
our patients and play an important role in understanding patients needs,
resolving queries, dealing with prescription requests and either booking an
appointment with the most appropriate clinician at the practice or signposting
the patient to a service outside the practice.
You
dont need to have worked in healthcare before as long as you have excellent
people skills, a good attention to detail and you are willing and eager to
learn new skills. We will provide in-house training and support.
About us
We are Better
Health MCR: thinking differently, breaking barriers, improving lives. You can
read more about us on our website and in our mission document, using the links
on the right.
We are a
friendly, forward-thinking, not-for-profit social enterprise providing primary
care medical services in Manchester. We operate three GP practices: The Robert
Darbishire Practice in Rusholme Health Centre (which is also head office) and
which has a branch at The University of Manchester; The Whitswood Practice in
Alexandra Park Health Centre; and New Bank Health Centre in Longsight. In total
we have about 44,000 patients.
Our patients are
very diverse and include established communities as well as new communities
from all over the world. We have good links with the University and a sizeable
student population.
Our staff team of
about 130 people has a huge range of fantastic skills and experience. We are
also our own Primary Care Network, which means our shared (ARRS) staff are
fully integrated into our services, providing a seamless service for patients.
Job description
Job responsibilities
An outline of
the job is above. For the full job description please see the supporting
document on the right/below.
The post is part-time
and will be mostly based at The Robert
Darbishire Practice, although you will also need to be able to travel to our
other sites as needed. The usual working hours are Monday 08:00-16:30, Tuesday
08:00-16:30 and Saturday 08:45-17:15.
Salary will be in
the range £24,168 to £26,177 pro rata (full-time is 37.5 hours), depending on
experience. We offer membership of the NHS Pension Scheme and 5.4-6.6 weeks'
holiday (depending on NHS service) plus bank holidays (pro rata). (The post is
not subject to Agenda for Change terms and conditions.)
Recruitment process
Please apply
using the NHS Jobs online system. Your application should explain why you are
applying for the post, how you believe you would contribute to working in this
setting and demonstrate how you meet the requirements of the person
specification. Answers should be clear and concise, applications suspected of
using artificial intelligence will not be scored.
The closing date for applications is 21/01/2025. This date may be brought
forward if there are a large number of applications, so please do not delay.
Short-listed
candidates will be required to attend a face to face interview followed by a
short test.
Formal
interviews will be held on 29/01/2025 and 31/01/2025.
Better Health
MCR Ltd. We are an equal opportunities employer and an accredited Real Living
Wage employer.
Job description
Job responsibilities
An outline of
the job is above. For the full job description please see the supporting
document on the right/below.
The post is part-time
and will be mostly based at The Robert
Darbishire Practice, although you will also need to be able to travel to our
other sites as needed. The usual working hours are Monday 08:00-16:30, Tuesday
08:00-16:30 and Saturday 08:45-17:15.
Salary will be in
the range £24,168 to £26,177 pro rata (full-time is 37.5 hours), depending on
experience. We offer membership of the NHS Pension Scheme and 5.4-6.6 weeks'
holiday (depending on NHS service) plus bank holidays (pro rata). (The post is
not subject to Agenda for Change terms and conditions.)
Recruitment process
Please apply
using the NHS Jobs online system. Your application should explain why you are
applying for the post, how you believe you would contribute to working in this
setting and demonstrate how you meet the requirements of the person
specification. Answers should be clear and concise, applications suspected of
using artificial intelligence will not be scored.
The closing date for applications is 21/01/2025. This date may be brought
forward if there are a large number of applications, so please do not delay.
Short-listed
candidates will be required to attend a face to face interview followed by a
short test.
Formal
interviews will be held on 29/01/2025 and 31/01/2025.
Better Health
MCR Ltd. We are an equal opportunities employer and an accredited Real Living
Wage employer.
Person Specification
Experience
Essential
- Experience working with the public, preferably in a customer service role.
- Experience of completing a variety of administrative and clerical tasks.
- Experience using computers with a variety of different software packages, and good keyboard skills.
- Experience of dealing with challenging behaviours and emotional situations.
Qualifications
Essential
- General education to GCSE level or equivalent.
Other
Essential
- A commitment to our organisational values to provide the best possible service to a diverse inner-city population.
- An excellent attendance record in previous roles.
Personal Skills and Abilities
Essential
- Excellent communication skills (both verbally and written).
- Excellent IT skills.
- The ability to work calmly and effectively in a busy environment whilst dealing with multiple tasks, prioritising them accordingly.
- The ability to deal with sensitive personal information and respect our patients' right to confidentiality.
- Good people skills with both colleagues and patients, being able to work as part of a busy team demonstrating understanding, compassion and assertiveness when appropriate.
Person Specification
Experience
Essential
- Experience working with the public, preferably in a customer service role.
- Experience of completing a variety of administrative and clerical tasks.
- Experience using computers with a variety of different software packages, and good keyboard skills.
- Experience of dealing with challenging behaviours and emotional situations.
Qualifications
Essential
- General education to GCSE level or equivalent.
Other
Essential
- A commitment to our organisational values to provide the best possible service to a diverse inner-city population.
- An excellent attendance record in previous roles.
Personal Skills and Abilities
Essential
- Excellent communication skills (both verbally and written).
- Excellent IT skills.
- The ability to work calmly and effectively in a busy environment whilst dealing with multiple tasks, prioritising them accordingly.
- The ability to deal with sensitive personal information and respect our patients' right to confidentiality.
- Good people skills with both colleagues and patients, being able to work as part of a busy team demonstrating understanding, compassion and assertiveness when appropriate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
