Job summary
We are looking for a permanent part time Medical
Receptionist, 33.75 hours per week, 13:30 20:15, Monday Friday, to join our
team based at The Robert Darbishire Practice, the largest and busiest of the
three GP practices in the Better Health MCR Primary Care Network.
The postholder will
be required to work flexibly and to provide cover for absence and busy
periods. As part of this, they may be
required to work Saturdays. There may also be a requirement for the postholder
to work at our other practices from time to time.
Salary will be within the range
£23,465 £25,415 (pro rata for part time) depending on experience. We offer up to 6 weeks holiday plus bank
holidays (pro rata) and optional membership of the NHS Pension Scheme.
Main duties of the job
Our reception team are the first point of contact for
our patients and play an important role in understanding patients needs,
resolving queries, dealing with prescription requests and either booking an
appointment with the most appropriate clinician at the practice or signposting
the patient to a service outside the practice.
Like all GP practices though, the onset of COVID in
2020 has meant that we have had to make important changes to the way we provide
our services. Most of our contacts with patients are now done remotely (either
by telephone or online), so the number of patients actually coming into the
practice is significantly reduced.
You
dont need to have worked in healthcare before as long as you have excellent
people skills, a good attention to detail and you are willing and eager to
learn new skills. We will provide in-house training and support.
About us
We are Better Health MCR: thinking differently,
breaking barriers, improving lives.
We are a friendly, forward-thinking, not-for-profit
social enterprise providing primary care medical services in Manchester. We
operate from three sites: The Robert Darbishire Practice in Rusholme Health
Centre (which is also head office), The Whitswood Practice in Alexandra Park
Health Centre and New Bank Health Centre in Longsight. In total we have about 45,000
patients.
Our patients are very diverse and include established
communities as well as new communities from all over the world. We have good
links with the University and a sizeable student population.
Our
staff team of about 130 people has a great mix of skills and experience. We
have exciting plans to expand this team even more, to help us further our
mission to improve lives.
Job description
Job responsibilities
An outline of the
job is above. For the full job description please see the supporting document
on the right/below.
The post is part-time
(33.75 hours) and will be mostly based at The Robert Darbishire Practice,
although you will also need to be able to travel to our other sites as needed. The
usual working hours are Monday Friday 13:30
20:15.
Salary will be in
the range £23,465 to £25,415 pro rata (full-time is 37.5 hours), depending on
experience. We offer membership of the NHS Pension Scheme and up to 6 weeks
holiday. (The post is not subject to Agenda for Change terms and conditions.)
Job description
Job responsibilities
An outline of the
job is above. For the full job description please see the supporting document
on the right/below.
The post is part-time
(33.75 hours) and will be mostly based at The Robert Darbishire Practice,
although you will also need to be able to travel to our other sites as needed. The
usual working hours are Monday Friday 13:30
20:15.
Salary will be in
the range £23,465 to £25,415 pro rata (full-time is 37.5 hours), depending on
experience. We offer membership of the NHS Pension Scheme and up to 6 weeks
holiday. (The post is not subject to Agenda for Change terms and conditions.)
Person Specification
Personal skills and abilities
Essential
- Excellent communication skills (both verbally and written).
- Excellent IT skills.
- The ability to work calmly and effectively in a busy environment whilst dealing with multiple tasks, prioritising them accordingly.
- The ability to deal with sensitive personal information and respect our patients' right to confidentiality.
- Good people skills with both colleagues and patients, being able to work as part of a busy team demonstrating understanding, compassion and assertiveness when appropriate.
Other
Essential
- A commitment to our organisational values to provide the best possible service to a diverse inner-city population.
- An excellent attendance record in previous roles
Qualifications
Essential
- General education to GCSE level or equivalent.
Experience
Essential
- Experience working with the public, preferably in a customer service role.
- Experience of completing a variety of administrative and clerical tasks.
- Experience using computers with a variety of different software packages, and good keyboard skills.
- Experience of dealing with challenging behaviours and emotional situations.
Person Specification
Personal skills and abilities
Essential
- Excellent communication skills (both verbally and written).
- Excellent IT skills.
- The ability to work calmly and effectively in a busy environment whilst dealing with multiple tasks, prioritising them accordingly.
- The ability to deal with sensitive personal information and respect our patients' right to confidentiality.
- Good people skills with both colleagues and patients, being able to work as part of a busy team demonstrating understanding, compassion and assertiveness when appropriate.
Other
Essential
- A commitment to our organisational values to provide the best possible service to a diverse inner-city population.
- An excellent attendance record in previous roles
Qualifications
Essential
- General education to GCSE level or equivalent.
Experience
Essential
- Experience working with the public, preferably in a customer service role.
- Experience of completing a variety of administrative and clerical tasks.
- Experience using computers with a variety of different software packages, and good keyboard skills.
- Experience of dealing with challenging behaviours and emotional situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
