Job summary
We are looking
for a permanent part time Medical Receptionist, 25 hours per week, 13:30 18:30, Monday Friday, to join our team
based at The Robert Darbishire Practice, the largest and busiest of the four GP
practices in the Better Health MCR Primary Care Network.
The postholder will be required to work flexibly and to provide cover
for absence and busy periods. As part of
this, they may be required to work Saturday mornings from 08:45 to 13:00. There may also be a requirement for the
postholder to work at our other practices from time to time.
Salary will be
within the range £23,465 £25,415 (pro rata for part time) depending on experience. We offer 5.4 - 6.6 weeks holiday (depending on
NHS service) plus bank holidays (pro rata) and optional membership of the NHS
Pension Scheme.
Main duties of the job
Our reception team
are the first point of contact for our patients and play an important role in
understanding patients needs, resolving queries, dealing with prescription requests
and either booking an appointment with the most appropriate clinician at the
practice or signposting the patient to a service outside the practice.
Like all GP
practices though, the onset of COVID in 2020 has meant that we have had to make
important changes to the way we provide our services. Most of our contacts with
patients are now done remotely (either by telephone or online), so the number
of patients actually coming into the practice is significantly reduced.
You dont need to
have worked in healthcare before as long as you have excellent people skills, a
good attention to detail and you are willing and eager to learn new skills. We
will provide in-house training and support.
About us
We operate from four sites: The Robert Darbishire
Practice in Rusholme Health Centre (which is also head office), Crawford House
on Manchester University campus, The Whitswood Practice in Alexandra Park
Health Centre and New Bank Health Centre in Longsight.
We provide services
to approximately 37,000 patients and a diverse, multicultural population: 60% of
our patients are from different minority ethnic groups. We are
the first GP practices in the country to have achieved DAISY accreditation for
showing dignity and care in the way we treat our patients and staff. We are an
Equal Opportunities Employer and a Real Living Wage Employer.
Job description
Job responsibilities
A brief outline of the role is above. For the full job
description please see the supporting document on the right/below. The post is
not subject to Agenda for Change terms and conditions.
Recruitment process:
Please apply using the NHS Jobs online system. Your application
should explain why you are applying for the post, how you believe you would
contribute to working in this setting and evidence how you meet the requirements
of the person specification.
The closing date for applications is 16 January 2024, the advert
may be closed earlier if we receive suitable applications for the post.
Short-listed candidates will be invited to take part in a
telephone interview on 25 and 26 January 2024. Candidates who are successful in
the telephone interview will be invited for a second, more formal interview. Candidates will need to wear a face covering
during this visit.
Formal interviews will be held on Thursday, 1 and Friday, 2 February
2024.
Better Health MCR Ltd. We are an equal opportunities employer
and an accredited Real Living Wage employer.
Job description
Job responsibilities
A brief outline of the role is above. For the full job
description please see the supporting document on the right/below. The post is
not subject to Agenda for Change terms and conditions.
Recruitment process:
Please apply using the NHS Jobs online system. Your application
should explain why you are applying for the post, how you believe you would
contribute to working in this setting and evidence how you meet the requirements
of the person specification.
The closing date for applications is 16 January 2024, the advert
may be closed earlier if we receive suitable applications for the post.
Short-listed candidates will be invited to take part in a
telephone interview on 25 and 26 January 2024. Candidates who are successful in
the telephone interview will be invited for a second, more formal interview. Candidates will need to wear a face covering
during this visit.
Formal interviews will be held on Thursday, 1 and Friday, 2 February
2024.
Better Health MCR Ltd. We are an equal opportunities employer
and an accredited Real Living Wage employer.
Person Specification
Other
Essential
- A commitment to our organisational values to provide the best possible service to a diverse inner-city population.
- An excellent attendance record in previous roles.
Qualifications
Essential
- General education to GCSE level or equivalent.
Experience
Essential
- Experience working with the public, preferably in a customer service role.
- Experience of completing a variety of administrative and clerical tasks.
- Experience using computers with a variety of different software packages, and good keyboard skills.
- Experience of dealing with challenging behaviours and emotional situations.
Covid-19 Vaccinations
Desirable
- Covid-19 is a dangerous disease and we need to protect our vulnerable patients and colleagues as much as possible. Vaccination against Covid-19 is strongly recommended for all NHS staff. Please state either (1) the dates of your Covid-19 vaccinations, (2) that you have an official NHS medical exemption letter, (3) the date of your upcoming vaccination appointment, or (4) that you are unvaccinated.
Personal Skills and Abilities
Essential
- Excellent communication skills (both verbally and written).
- Excellent IT skills.
- The ability to work calmly and effectively in a busy environment whilst dealing with multiple tasks, prioritising them accordingly.
- The ability to deal with sensitive personal information and respect our patients' right to confidentiality.
- Good people skills with both colleagues and patients, being able to work as part of a busy team demonstrating understanding, compassion and assertiveness when appropriate.
Person Specification
Other
Essential
- A commitment to our organisational values to provide the best possible service to a diverse inner-city population.
- An excellent attendance record in previous roles.
Qualifications
Essential
- General education to GCSE level or equivalent.
Experience
Essential
- Experience working with the public, preferably in a customer service role.
- Experience of completing a variety of administrative and clerical tasks.
- Experience using computers with a variety of different software packages, and good keyboard skills.
- Experience of dealing with challenging behaviours and emotional situations.
Covid-19 Vaccinations
Desirable
- Covid-19 is a dangerous disease and we need to protect our vulnerable patients and colleagues as much as possible. Vaccination against Covid-19 is strongly recommended for all NHS staff. Please state either (1) the dates of your Covid-19 vaccinations, (2) that you have an official NHS medical exemption letter, (3) the date of your upcoming vaccination appointment, or (4) that you are unvaccinated.
Personal Skills and Abilities
Essential
- Excellent communication skills (both verbally and written).
- Excellent IT skills.
- The ability to work calmly and effectively in a busy environment whilst dealing with multiple tasks, prioritising them accordingly.
- The ability to deal with sensitive personal information and respect our patients' right to confidentiality.
- Good people skills with both colleagues and patients, being able to work as part of a busy team demonstrating understanding, compassion and assertiveness when appropriate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
