Engagement and Communication Officer

Better Health MCR Limited

Information:

This job is now closed

Job summary

This is a rare and exciting opportunity for a social media professional to contribute their expertise in frontline primary care and develop this new and unique role.

We want to improve the lives of our patients and that means engaging with them to provide the right information, build trust and address misunderstandings. We have created this new role to help us start to break down some of those barriers. We want to be a trusted and valued source of information for all of our community and we need someone with experience and flair to make it happen.

This is completely new to us so you would be starting with a clean slate, bringing your expertise and experience to make the post your own, putting your stamp on our voice and achieving lasting impact in the real world.

We're looking for someone with enthusiasm that is excited by the idea of using their social media experience in primary care, and who is keen to develop their expertise in the other parts of the role.

Main duties of the job

Social media will be an important part of the role, but there are other equally important elements. You will be a key interface with patients, the community and NHS partners. As well as social media this includes dealing with formal complaints, formal patient participation and feedback, health promotion, brand promotion, advertising and community engagement.

You'd be working with our team of clinicians, managers and admin staff to develop our campaigns and drive health improvement in a coordinated and targeted way.

We don't expect you to have done all the elements before and would provide training and support. For example, we'd guide you through the formal patient complaints process until you're confident.

As social media is new to us you will need to be a graduate and have three years' experience of planning, delivering and reporting on social media campaigns. You will also be a great communicator and able to adapt your style to the situation, from formal to fun.

About us

We are Better Health MCR: thinking differently, breaking barriers, improving lives. You can see our vision, mission and values in the supporting document on the right/below (this document is in development).

We are a friendly, forward-thinking, not-for-profit social enterprise providing primary care services in Manchester. We operate from three sites: The Robert Darbishire Practice (which is also head office) in Rusholme Health Centre, The Whitswood Practice in Alexandra Park Health Centre and New Bank Health Centre in Longsight. In total we have about 34,000 patients.

Our patients are very diverse and include established communities as well as new communities from all over the world. We have good links with the University and have a sizeable student population.

Our staff team of almost 100 people has a great mix of skills and experience. We have exciting plans to expand this team even more, to help us further our mission to improve lives.

Date posted

26 March 2021

Pay scheme

Agenda for change

Band

Band 5

Salary

£24,907 to £30,615 a year

Contract

Permanent

Working pattern

Full-time, Home or remote working

Reference number

A4060-21-1704

Job locations

Rusholme Health Centre

Walmer Street

Manchester

M14 5NP


Job description

Job responsibilities

An outline of the job is above. For the full job description please see the supporting document on the right/below.

The post is full-time (37.5 hours) and will be mostly based between The Robert Darbishire Practice and working from home, although you will also need to be able to travel to our other sites or community venues as needed. The usual core working hours are Monday to Friday either 08:00-16:30, 08:30-17:00 or 09:00-17:30.

Salary will be in the range £24,907 to £30,615 depending on experience (annual pay uplift is expected shortly). We offer membership of the NHS Pension Scheme and up to six weeks holiday. (The post is not subject to Agenda for Change terms and conditions.)

We are currently part-way through a rebranding process and we expect to launch our new visual brand in the coming weeks.

Recruitment process

Please apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification.

The closing date for applications is Sunday 11 April 2021. This date may be brought forward if there are a large number of applications, so please do not delay.

Short-listed candidates will be invited to complete written tests (remotely, or at Rusholme Health Centre if you prefer). Candidates who are successful in the written tests will be asked to take part in an informal interview (remotely). Candidates who are successful in the informal interview will be invited for a second, formal interview at Rusholme Health Centre.

Formal interviews will be held on Thursday 29 April 2021.

Better Health MCR Ltd. We are an equal opportunities employer and an accredited Real Living Wage employer.

Job description

Job responsibilities

An outline of the job is above. For the full job description please see the supporting document on the right/below.

The post is full-time (37.5 hours) and will be mostly based between The Robert Darbishire Practice and working from home, although you will also need to be able to travel to our other sites or community venues as needed. The usual core working hours are Monday to Friday either 08:00-16:30, 08:30-17:00 or 09:00-17:30.

Salary will be in the range £24,907 to £30,615 depending on experience (annual pay uplift is expected shortly). We offer membership of the NHS Pension Scheme and up to six weeks holiday. (The post is not subject to Agenda for Change terms and conditions.)

We are currently part-way through a rebranding process and we expect to launch our new visual brand in the coming weeks.

Recruitment process

Please apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification.

The closing date for applications is Sunday 11 April 2021. This date may be brought forward if there are a large number of applications, so please do not delay.

Short-listed candidates will be invited to complete written tests (remotely, or at Rusholme Health Centre if you prefer). Candidates who are successful in the written tests will be asked to take part in an informal interview (remotely). Candidates who are successful in the informal interview will be invited for a second, formal interview at Rusholme Health Centre.

Formal interviews will be held on Thursday 29 April 2021.

Better Health MCR Ltd. We are an equal opportunities employer and an accredited Real Living Wage employer.

Person Specification

Qualifications

Essential

  • A degree and/or relevant professional qualification of equivalent level.

Experience

Essential

  • Three years' experience of planning, delivering and reporting on social media campaigns.
  • Excellent grammar and spelling.

Personal skills and abilities

Essential

  • Highly motivated, enthusiastic, adaptable and flexible in approach to work.
  • The ability to produce work that is accurate, thorough and well presented, and which demonstrates a conscientious approach showing excellent attention to detail.
  • Has an understanding of the organisation and the patient group and demonstrates commitment to working in this setting to improve health.

Other

Essential

  • Refer to the supporting document "Job Description and Person Specification" for the full person specification.

Desirable

  • Desirable criteria include previous experience working in the public sector, with the general public or with community groups.
Person Specification

Qualifications

Essential

  • A degree and/or relevant professional qualification of equivalent level.

Experience

Essential

  • Three years' experience of planning, delivering and reporting on social media campaigns.
  • Excellent grammar and spelling.

Personal skills and abilities

Essential

  • Highly motivated, enthusiastic, adaptable and flexible in approach to work.
  • The ability to produce work that is accurate, thorough and well presented, and which demonstrates a conscientious approach showing excellent attention to detail.
  • Has an understanding of the organisation and the patient group and demonstrates commitment to working in this setting to improve health.

Other

Essential

  • Refer to the supporting document "Job Description and Person Specification" for the full person specification.

Desirable

  • Desirable criteria include previous experience working in the public sector, with the general public or with community groups.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Better Health MCR Limited

Address

Rusholme Health Centre

Walmer Street

Manchester

M14 5NP


Employer's website

https://www.rdp.org.uk/ (Opens in a new tab)


Employer details

Employer name

Better Health MCR Limited

Address

Rusholme Health Centre

Walmer Street

Manchester

M14 5NP


Employer's website

https://www.rdp.org.uk/ (Opens in a new tab)


For questions about the job, contact:

Central Operations Manager

Ellie Couldstone

cmccg.jobs-rdp@nhs.net

Date posted

26 March 2021

Pay scheme

Agenda for change

Band

Band 5

Salary

£24,907 to £30,615 a year

Contract

Permanent

Working pattern

Full-time, Home or remote working

Reference number

A4060-21-1704

Job locations

Rusholme Health Centre

Walmer Street

Manchester

M14 5NP


Supporting documents

Privacy notice

Better Health MCR Limited's privacy notice (opens in a new tab)