Job summary
We are a friendly, busy GP practice and are currently looking for someone with previous experience of working in a patient centered role especially in general practice.
The successful candidate will need to be highly motivated, adaptable and flexible. As part of the reception team the candidate will need excellent verbal, written and IT skills, communications and people skills along with the ability to work as part of a team.
Applicants must possess the ability to work under pressure, priorities and multitask. Experience of using System One and typing skills would be an advantage.
Main duties of the job
Answering the telephones and dealing with patient enquires.
Reception and routing of patients on arrival.
Booking appointments and arranging hospital transport.
Data entry in to patient records.
Issuing repeat prescriptions via ETPS.
Scanning of hospital letters in to patient records.
Typing of hospital letters using eRS
Emailing patient records to solicitors
Completing electronic tasks
Forwarding Patchs to appropriate clinicians
Searches and audits
About us
Cranford Medical Centre is an innovative practice with strong focus on wellness and personalised care whilst being sustainable and respecting the world we live in. We love using technology to make life easier. We are keen to develop a workforce who is enthusiastic and like to take challenges.
Our practice consists of 3 GP's, 2 practice nurse, 1 Health Care Assistant, 5 reception / admin staff and practice manager. We are also part of Great West Road Primary Care Network and have Physician Associates, Physiotherapists, Paramedics, Social Prescribers and Clinical Pharmacists working with us.
Job description
Job responsibilities
Job summary:
The
purpose of the role is to:
·
Offer
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
·
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
·
Undertake
a variety of administrative duties to assist in the smooth running of the
practice including the provision of secretarial and clerical support to
clinical staff and other members of the practice team
·
Facilitate
effective communication between patients, members the primary health care team,
secondary care and other associated healthcare agencies
Duties and responsibilities:
The
duties and responsibilities to be undertaken by members of the practice
administration team may include any or all of the items in the following
list. Duties may be varied from time to
time under the direction of the practice manager, dependent on current and
evolving practice workload and staffing levels:
- Opening
up/locking-up of practice premises and maintaining security in accordance
with Practice protocols
- Maintaining
and monitoring the practice appointments system
- Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate
healthcare professional
- Processing
and distributing incoming (and outgoing) mail
- Taking
messages and passing on information
- Filing
and retrieving paperwork and medical records.
- Processing
repeat prescriptions in accordance with practice guidelines
- Computer
data entry/data allocation and collation; processing and recording
information in accordance with practice procedures
- Initiating
contact with and responding to requests from patients, other team member
and associated healthcare agencies and providers
- Clearing
and re-stock consulting rooms as required
- Providing
clerical assistance to practice clinicians as required which includes typing
of refferals, filing, photocopying and scanning (this list is not
exhaustive).
- Ordering,
re-ordering and monitoring of stationery and other supplies
- Dealing
with clinical waste
- Provision
of refreshments for staff and visitors as required, and keeping the
kitchen area clean and tidy
- Keeping
the reception area, notice-boards and leaflet dispensers tidy and free
from obstructions and clutter
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In
the performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to
patients and their carer’s, practice staff and other healthcare
workers. They may also have access
to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Health & safety:
The post-holder will assist in promoting and maintaining their
own and others’ health, safety and security as defined in the practice health
& safety policy, the practice health & safety manual, and the practice
infection control policy and published procedures. This will include:
- Using personal security systems within the workplace
according to practice guidelines
- Identifying the risks involved in work activities and
undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge
and skills
- Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and
infection hazards immediately when recognised
- Keeping own work areas and general / patient areas
generally clean, assisting in the maintenance of general standards of
cleanliness consistent with the scope of the job holder’s role
- Undertaking periodic infection control training
(minimum annually)
- Reporting potential risks identified
Equality and diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way
that recognizes the importance of people’s rights, interpreting them in a
way that is consistent with practice procedures and policies, and current
legislation
- Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a
manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/professional development:
The
post-holder will participate in any training programme implemented by the
practice as part of this employment, such training to include:
- Participation in
an annual individual performance review, including taking responsibility
for maintaining a record of own personal and/or professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality:
The
post-holder will strive to maintain quality within the practice, and will:
- Alert other team
members to issues of quality and risk
- Assess own
performance and take accountability for own actions, either directly or
under supervision
- Contribute to the
effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the team’s performance
- Work effectively
with individuals in other agencies to meet patient’s needs
- Effectively
manage own time, workload and resources
Communication:
The post-holder
should recognize the importance of effective communication within the team and
will strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognize
people’s needs for alternative methods of communication and respond
accordingly
Contribution to the implementation of services:
The
post-holder will:
- Apply practice
policies, standards and guidance
- Discuss with
other members of the team how the policies, standards and guidelines will
affect own work
- Participate in
audit where appropriate
Job description
Job responsibilities
Job summary:
The
purpose of the role is to:
·
Offer
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
·
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
·
Undertake
a variety of administrative duties to assist in the smooth running of the
practice including the provision of secretarial and clerical support to
clinical staff and other members of the practice team
·
Facilitate
effective communication between patients, members the primary health care team,
secondary care and other associated healthcare agencies
Duties and responsibilities:
The
duties and responsibilities to be undertaken by members of the practice
administration team may include any or all of the items in the following
list. Duties may be varied from time to
time under the direction of the practice manager, dependent on current and
evolving practice workload and staffing levels:
- Opening
up/locking-up of practice premises and maintaining security in accordance
with Practice protocols
- Maintaining
and monitoring the practice appointments system
- Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate
healthcare professional
- Processing
and distributing incoming (and outgoing) mail
- Taking
messages and passing on information
- Filing
and retrieving paperwork and medical records.
- Processing
repeat prescriptions in accordance with practice guidelines
- Computer
data entry/data allocation and collation; processing and recording
information in accordance with practice procedures
- Initiating
contact with and responding to requests from patients, other team member
and associated healthcare agencies and providers
- Clearing
and re-stock consulting rooms as required
- Providing
clerical assistance to practice clinicians as required which includes typing
of refferals, filing, photocopying and scanning (this list is not
exhaustive).
- Ordering,
re-ordering and monitoring of stationery and other supplies
- Dealing
with clinical waste
- Provision
of refreshments for staff and visitors as required, and keeping the
kitchen area clean and tidy
- Keeping
the reception area, notice-boards and leaflet dispensers tidy and free
from obstructions and clutter
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In
the performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to
patients and their carer’s, practice staff and other healthcare
workers. They may also have access
to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Health & safety:
The post-holder will assist in promoting and maintaining their
own and others’ health, safety and security as defined in the practice health
& safety policy, the practice health & safety manual, and the practice
infection control policy and published procedures. This will include:
- Using personal security systems within the workplace
according to practice guidelines
- Identifying the risks involved in work activities and
undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge
and skills
- Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and
infection hazards immediately when recognised
- Keeping own work areas and general / patient areas
generally clean, assisting in the maintenance of general standards of
cleanliness consistent with the scope of the job holder’s role
- Undertaking periodic infection control training
(minimum annually)
- Reporting potential risks identified
Equality and diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way
that recognizes the importance of people’s rights, interpreting them in a
way that is consistent with practice procedures and policies, and current
legislation
- Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a
manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/professional development:
The
post-holder will participate in any training programme implemented by the
practice as part of this employment, such training to include:
- Participation in
an annual individual performance review, including taking responsibility
for maintaining a record of own personal and/or professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality:
The
post-holder will strive to maintain quality within the practice, and will:
- Alert other team
members to issues of quality and risk
- Assess own
performance and take accountability for own actions, either directly or
under supervision
- Contribute to the
effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the team’s performance
- Work effectively
with individuals in other agencies to meet patient’s needs
- Effectively
manage own time, workload and resources
Communication:
The post-holder
should recognize the importance of effective communication within the team and
will strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognize
people’s needs for alternative methods of communication and respond
accordingly
Contribution to the implementation of services:
The
post-holder will:
- Apply practice
policies, standards and guidance
- Discuss with
other members of the team how the policies, standards and guidelines will
affect own work
- Participate in
audit where appropriate
Person Specification
Experience
Essential
- Good understanding of the English language
- IT skills
- Experience of dealing with vulnerable patients.
Desirable
- Experience of working in a GP practice or medical field.
Person Specification
Experience
Essential
- Good understanding of the English language
- IT skills
- Experience of dealing with vulnerable patients.
Desirable
- Experience of working in a GP practice or medical field.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.