Job responsibilities
JOB TITLE: RECEPTIONIST
REPORTS TO: RECEPTION MANAGER/PRACTICE MANAGER
HOURS:
Job Summary:
Responsible for ensuring the smooth running of the reception area
Job Responsibilities:
Reception Duties:
- Opening and closing of surgery, booking cancelling and changing appointments
- Answering the telephone and conveying messages
- Accepting requests for repeat prescriptions, checking the fax and prescription box for repeat prescription requests
- Sorting the mail
- Photocopying insurance medicals and reports and maintaining record book and files thereof
- Maintaining a log of telephone messages
- Arranging blood tests, referrals for patients
- Filing results and any other relevant documents in patients' notes and refiling notes after use
- Maintenance of patients' notes including starting a new wallet when required and dividing the contents in a logical manner
- Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the Petty Cash book
- Helping with the sorting of filing in new medical records in order that they are in the form used in the Surgery
- Periodically checking the fax to make sure it is operational and has an adequate paper supply before leaving in the evening
- Maintaining a record of daily lab tests, both outgoing and incoming, in a manner suited to the needs of the Practice
Main Duties/Key Tasks:
Culling and sorting patient records and letters in preparation for scanning and read coding
Reviewing medical records and producing an accurate summary of the patients medical history.
Read Coding the information into the Practice clinical system
- Auditing data collection standards in the Practice
- Monitoring progress of tasks against Practice targets
- Monitoring patient call and recall systems
- Support the management of QOF in achieving the targets
Filing and retrieving paperwork
Following strictly to the surgery protocol for access to patients records.
Additional Duties
- Training Co-Ordinator across both sites
- Mentoring Role Centralising Workflow across both sites
Summarising Updates
Lead for Storrsdale Email Box
Lead for Physical Activity Monitoring
Tasks Lead i.e. Pending / Telephone Calls Required / Clinician face to face appointments
What is pending?
Telephone calls required
Clinician face to face apps required
On boarding new patients
Report for High Risk Drug Monitoring
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate