Reception Manager

Job summary

Monday to Friday 7:30am - 12:30 pm (25 hours per week)

We are looking for a Reception Manager to join our friendly team, to assist the Practice Business Manager with the smooth running of the surgery.

The ideal candidate will have experience of working in general practice in a reception or admin role and experience of supervising a team.

This is a new position to supervise a team of 5 staff members who play a a key role in signposting patients to care either face to face or over the telephone.

Main duties of the job

• To oversee and ensure efficient day to day running of the reception and related areas both in staff personnel and systems.
• To take initiative and respond to the busy day to day demands of a busy reception area.
• To produce staff rotas 8 weeks ahead
• Maintaining day to day discipline within the reception working team
• Assist with updating of skills of existing team members.
• To ensure that all members of the team achieve and maintain satisfactory levels of competence in each area.
• Overseeing the waiting room areas and patient reception areas
• Ensure that all reception tasks are carried out efficiently and within protocols, guidelines, and procedures.
• First point of contact for staff calling sick and covering the team that has sickness. Hours are Monday-Friday 7.30am

About us

Threeways Surgery is in South Bucks looking after the care of 6,200 patients. We are a training practice for clinical staff and encourage all staff in continuous development of skills and training.