Medical Receptionist

North Trafford Group Practice

The closing date is 04 November 2024

Job summary

We are looking for the right candidate to join as Medical Receptionist in our team.

We are flexible in offering full time or 2 x part time positions, depending on the needs of the practice and candidates availability.

Main duties of the job

Greet patients and visitors to the practice.
Answering incoming telephone calls, ensuring calls are documented (where required) and redirected accordingly.
Book, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
Deal with patient queries which may include calling hospital for copy of letters, lab reports or related.
Ensure all tasks sent by GPs and admin staff are dealt on timely basis
Ensure clinical rooms, reception and waiting areas are kept neat and tidy and also equipped with hand towels.
Keep up to date with mandatory trainings.
Re-stocking of information leaflets or any other relevant information as appropriate
Check emails on a daily basis. Also regularly check practice general emails.
Work safely at all times in accordance with GDPR Legislative requirements and Practice Policy and Procedures.

About us

We are large forward thinking practice of 15,000 patients, providing quality healthcare and outcomes for our patients in the North Trafford area. We operate from two sites Chester Road and Seymour Grove.

We are looking for the right candidate to join as Medical Receptionist in our team.

Our practice has been rated as Good by the CQC and we take pride in delivering quality care to our patients and have a strong training and personal development ethos. We are part of North Trafford Primary Care Network one of the partners is the Clinical Director.

We are using EMIS Web and DOCMAN as our clinical system along with Ask My GP to provide digital platform to our patients

Date posted

04 October 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4025-24-0008

Job locations

North Trafford Group Practice

Chester Road

Stretford

Manchester

M32 0PA

70 Seymour Grove

Manchester

M160LW

Job description

Job responsibilities

Greet patients and visitors to the practice.

Answering incoming telephone calls, ensuring calls are documented (where required) and redirected accordingly.
Book, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
Deal with patient queries which may include calling hospital for copy of letters, lab reports or related.
Ensure all tasks sent by GPs and admin staff are dealt on timely basis
Ensure clinical rooms, reception and waiting areas are kept neat and tidy and also equipped with hand towels.
Keep up to date with mandatory trainings.
Re-stocking of information leaflets or any other relevant information as appropriate
Check emails on a daily basis. Also regularly check practice general emails.
Work safely at all times in accordance with GDPR Legislative requirements and Practice Policy and Procedures.

Job description

Job responsibilities

Greet patients and visitors to the practice.

Answering incoming telephone calls, ensuring calls are documented (where required) and redirected accordingly.
Book, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
Deal with patient queries which may include calling hospital for copy of letters, lab reports or related.
Ensure all tasks sent by GPs and admin staff are dealt on timely basis
Ensure clinical rooms, reception and waiting areas are kept neat and tidy and also equipped with hand towels.
Keep up to date with mandatory trainings.
Re-stocking of information leaflets or any other relevant information as appropriate
Check emails on a daily basis. Also regularly check practice general emails.
Work safely at all times in accordance with GDPR Legislative requirements and Practice Policy and Procedures.

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths

Desirable

Qualified to NVQ level 2 in Health and Social Care

Experience

Essential

Experience of working within same role, preferable in Health Care services
Experience of customer service

Desirable

Experience of working in a GP practice

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths

Desirable

Qualified to NVQ level 2 in Health and Social Care

Experience

Essential

Experience of working within same role, preferable in Health Care services
Experience of customer service

Desirable

Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Trafford Group Practice

Address

North Trafford Group Practice

Chester Road

Stretford

Manchester

M32 0PA

Employer's website

https://www.ntgp.co.uk/ (Opens in a new tab)

Employer details

Employer name

North Trafford Group Practice

Address

North Trafford Group Practice

Chester Road

Stretford

Manchester

M32 0PA

Employer's website

https://www.ntgp.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Group Business Manager

Muhammad Ahmed

muhammad.ahmed4@nhs.net

01618655556

Date posted

04 October 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4025-24-0008

Job locations

North Trafford Group Practice

Chester Road

Stretford

Manchester

M32 0PA

70 Seymour Grove

Manchester

M160LW

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