Medical Receptionist

Job description

Job responsibilities

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Process requests for repeat prescriptions

General Duties

The duties and responsibilities to be undertaken by members of the practice team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

Processing personal and telephone requests forappointments, visits and telephone consultations andensuring callers are directed to the appropriate healthcareprofessional

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Filing and retrieving paperwork

Making appointments to see the doctors, practice nurse, health visitor or midwife

Entering repeat prescriptions onto the computer, printing out and ensuring that these are presented to the doctor for signing

Explaining practice procedures

Receiving and recording requests for home visits and notifying the doctors appropriately

Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols

Receiving and booking requests for ambulance transport when necessary

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Filing hospital reports and letters in patients notes daily

Ensuring all new patients and temporary residents have correctly completed registration forms before seeing the doctor

Receive specimen/samples ensuring that sufficient patient identification details are entered on the appropriate form to aid identification.

Ensuring that any unresolved, outstanding matters are passed on to incoming colleagues

Ensuring that the office is tidy for incoming colleagues

Restoring telephone services to normal daytime use, when required

Making sure the telephone is returned to out of hours service before leaving the premises

Making tea/coffee when required and washing up afterwards

Administration Duties

Dealing with paper medical records as required.

File letters and results.

Ensure that all recalls are completed either by telephone call or by letter.

Attend ancillary and other staff meetings and training courses as required.

Scanning and assigning of letters.

New patient registrations.

Making up of Patient Records

Assisting with the preparation of Insurance/Solicitor reports.

Data entry work including READ-coding

Completing any tasks that are sent through system one.

Communicating with patients eg: New baby letters, bereavement letters.

Any other duties as may be required from time to time. Eg: Dashboard,

E-Consult

Organisational Standards:-

The post-holder must work within and comply to:-

All policies and procedures, for example Health and Safety (Act 1974), Data Protection (Act 1998)

Maintain strict confidentiality of all information gained in the course of employment

Attend training update courses as appropriate to maintain competent standards within their role

Undertake annual performance review with their Manager

Your Manager will discuss the outline of duties described within this job description with you. The job description will be subject to review at the annual individual performance review.

You may be asked to undertake duties not identified within this job description, these will be discussed prior to undertaking them. In all tasks that you are undertaking you must be competent and confident to undertake them. Please discuss with the Practice Manager.

You have to be flexible with your working hours as your shifts will be liable to change to cover for sickness / annual leave as required.

Person Specification

Experience

Essential

• Experience of working in a GP practice as a receptionist or the NHS. Dealing with the general public either face to face or on the telephone. You must be flexible for this position as you will be required to assist covering for holidays and sickness of colleagues.
• You will be required to work between the hours of 8am and 6.30pm.
• Computer literate.
• Able to deal with vulnerable and difficult patients.

Desirable

• Experience of using SystmOne although training will be given to the right candidate.

Qualifications

Essential

• Must have a good standard of education.

Desirable

• NVQ level 2
• Customer Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Caistor Health Centre

Address

Caistor Health Centre

Dale View

Caistor

Market Rasen

Lincolnshire

LN7 6NX

Employer's website

https://www.caistorhealthcentre.co.uk/ (Opens in a new tab)