Job summary
We are recruiting into our busy reception & administration team.
The successful applicant will be responsible for front of house services & patient signposting at the reception desk, as well as a number of back office administration duties. Their time will be split between the reception desk & administration office.
Candidates must be enthusiastic, caring & patient focused, & share our passion for patient care & wellbeing.
Previous experience is desirable but not essential as full training will be provided for all aspects involved in the role.
Main duties of the job
All aspects of reception & administration duties within a GP surgery including, but not limited to:
- Dealing with patient queries by telephone, online platforms & in person
- Processing of incoming documents, emails, requests and patient contacts
- Assisting all members of the Practice team as needed
- Adhering to all Practice policies & procedures including Health & Safety, Confidentiality, Information Governance, as well as undertaking relevant mandatory training
- All reasonable tasks as requested by Management
About us
The Docs is a friendly city centre NHS GP surgery located in Manchester's Gay Village.
We serve a population of over 12,000 patients & expect this to continue rising with the completion of many new residential developments in Manchester.
We have recently undergone a full refurbishment of the surgery, including the addition of two new floors, & have taken up occupancy at a shared surgery site within the city (New Jackson Medical Centre) to help cater for the ever increasing city centre population.
Job description
Job responsibilities
The job role includes, but is not restricted to, the following duties:
- Opening up/locking-up of Practice premises & maintaining security in accordance with Practice protocols
- Maintaining & monitoring the Practice appointments system
- Processing personal & telephone requests for appointments, visits and telephone consultations, & ensuring callers are directed to the appropriate healthcare professional
- Processing & distributing incoming (& outgoing) mail, both physical & electronic
- Taking messages & passing on information
- Processing repeat prescriptions in accordance with Practice guidelines
- Computer data entry/data allocation & collation; processing & recording information in accordance with Practice procedures
- Initiating contact with & responding to requests from patients, other team members & associated healthcare agencies and providers
- Ordering, re-ordering & monitoring of stationery and other supplies
- Assisting clinicians with chaperone duties following chaperone training completion
- Adhere to Practice Policies & Procedures, & Employee Handbook conditions
- Attend monthly staff training for mandatory training
- Any other reasonable tasks requested by Management
Job description
Job responsibilities
The job role includes, but is not restricted to, the following duties:
- Opening up/locking-up of Practice premises & maintaining security in accordance with Practice protocols
- Maintaining & monitoring the Practice appointments system
- Processing personal & telephone requests for appointments, visits and telephone consultations, & ensuring callers are directed to the appropriate healthcare professional
- Processing & distributing incoming (& outgoing) mail, both physical & electronic
- Taking messages & passing on information
- Processing repeat prescriptions in accordance with Practice guidelines
- Computer data entry/data allocation & collation; processing & recording information in accordance with Practice procedures
- Initiating contact with & responding to requests from patients, other team members & associated healthcare agencies and providers
- Ordering, re-ordering & monitoring of stationery and other supplies
- Assisting clinicians with chaperone duties following chaperone training completion
- Adhere to Practice Policies & Procedures, & Employee Handbook conditions
- Attend monthly staff training for mandatory training
- Any other reasonable tasks requested by Management
Person Specification
Experience
Essential
- Excellent communication skills
- Must be able to work in a calm and courteous manner at all times
- Must be able to work on own initiative and as part of a team
- Experience of dealing with the public
- Neat and tidy appearance
- Good keyboard skills
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
- Experience of EMIS Web, Docman 10, Footfall, Surgery Connect
Qualifications
Essential
- Good standard of education
Person Specification
Experience
Essential
- Excellent communication skills
- Must be able to work in a calm and courteous manner at all times
- Must be able to work on own initiative and as part of a team
- Experience of dealing with the public
- Neat and tidy appearance
- Good keyboard skills
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
- Experience of EMIS Web, Docman 10, Footfall, Surgery Connect
Qualifications
Essential
- Good standard of education
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
