Job summary
We are looking to recruit an Assistant Practice Manager to support the GP Partners & Practice Manager in effectively managing the wider practice team, patient services & overall smooth running of the surgery.
Main duties of the job
The successful candidate will lead on aspects of the day-to-day running of the surgery, with an emphasis on management of the practice team, patient services, building maintenance & IT systems.
They will also assist the GP Partners & Practice Manager with all other elements of managing the services provided at The Docs, & deputise for the Practice Manager during periods of absence.
About us
The Docs is a well-established GP surgery in Manchester City Centre with a growing capitation of over 12,000 patients. We have recently renovated our premises including a two-storey extension to accommodate the increasing demand, as well as opening a branch site at New Jackson Medical Centre near Deansgate.
Our clinical team consists of three GP Partners, a salaried GP, three Nurses, a Nurse Associate & two Pharmacists. We are a training practice, with three GP Registrars currently working at the surgery. The clinical team is supplemented by a Focused Care Practitioner, First Contact Physiotherapist & Mental Health Practitioner.
Our eleven-strong administrative team provide front-of-house & back-office support to the clinicians & registered or prospective patients.
Job description
Job responsibilities
Lead on or assist the Practice Manager & GP Partners with
the below tasks to maintain the effective management of the Practice. This list
is not exhaustive & may be added to at any time:
ORGANISATIONAL
- All aspects of building maintenance including
Health & Safety
- Liaise with Practice Manager & GP Partners
regularly
- Liaise with relevant staff within the PCN &
locality to share learning & achieve objectives
- Liaise with commissioners regarding contracts
& performance reporting
- Development & review of Policies & Procedures
- Maintain CQC compliance
- Handle patient complaint responses
- Process outgoing payments
- Reconciliation of payments in accountancy software
- Oversee stock ordering & rotation
- Coordination of quarterly Patient Participation
Group
- Coordination of monthly staff training afternoon
- Any reasonable tasks requested by the Management
Team
STAFF
- Line management of staff
- Provide training & ensure mandatory training
is complete
- Monitor workflow & implement more
efficient processes
- Appraisals
- Pastoral care & wellbeing
- Disciplinary procedures
- Rotas
- Annual leave management & coordination
- Recruitment, including pre-employment checks
& interviews
- Deputise for the Practice Manager during absence
- Organising GP cover for absence
QUALITY & PERFORMANCE
- Quality & Outcomes Framework targets &
submissions
- Primary Care Quality & Recovery Resilience
Scheme targets & submissions
- National & local enhanced service targets
& submissions
- Internal audits of performance
IT
- Management of IT systems, staff logins, etc.
- Electronic appointment diaries
- Website management
- Online consultation platform management
- Phone system monitoring & management
Job description
Job responsibilities
Lead on or assist the Practice Manager & GP Partners with
the below tasks to maintain the effective management of the Practice. This list
is not exhaustive & may be added to at any time:
ORGANISATIONAL
- All aspects of building maintenance including
Health & Safety
- Liaise with Practice Manager & GP Partners
regularly
- Liaise with relevant staff within the PCN &
locality to share learning & achieve objectives
- Liaise with commissioners regarding contracts
& performance reporting
- Development & review of Policies & Procedures
- Maintain CQC compliance
- Handle patient complaint responses
- Process outgoing payments
- Reconciliation of payments in accountancy software
- Oversee stock ordering & rotation
- Coordination of quarterly Patient Participation
Group
- Coordination of monthly staff training afternoon
- Any reasonable tasks requested by the Management
Team
STAFF
- Line management of staff
- Provide training & ensure mandatory training
is complete
- Monitor workflow & implement more
efficient processes
- Appraisals
- Pastoral care & wellbeing
- Disciplinary procedures
- Rotas
- Annual leave management & coordination
- Recruitment, including pre-employment checks
& interviews
- Deputise for the Practice Manager during absence
- Organising GP cover for absence
QUALITY & PERFORMANCE
- Quality & Outcomes Framework targets &
submissions
- Primary Care Quality & Recovery Resilience
Scheme targets & submissions
- National & local enhanced service targets
& submissions
- Internal audits of performance
IT
- Management of IT systems, staff logins, etc.
- Electronic appointment diaries
- Website management
- Online consultation platform management
- Phone system monitoring & management
Person Specification
Qualifications
Essential
- Educated to a high standard
Desirable
- Additional relevant qualifications
Experience
Essential
- Excellent communication skills
- Effective time management
- Ability to manage others sympathetically
- IT literacy
Desirable
- Prior experience of a similar role within General Practice
- Experience of EMIS Web, Docman 10, Footfall, Surgery Connect, Xero, PCSE
Person Specification
Qualifications
Essential
- Educated to a high standard
Desirable
- Additional relevant qualifications
Experience
Essential
- Excellent communication skills
- Effective time management
- Ability to manage others sympathetically
- IT literacy
Desirable
- Prior experience of a similar role within General Practice
- Experience of EMIS Web, Docman 10, Footfall, Surgery Connect, Xero, PCSE
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
