Medical Receptionist
Shay Lane Medical Centre
The closing date is 06 April 2025
Job summary
To
be responsible for undertaking a wide range of reception duties and the
provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting
and directing patients, effective use of the appointment system, booking
appointments, processing of information and assisting patients as
required. To act as the central point of
contact for patients, the distribution of information, messages and enquiries
for the clinical team, liaising with multidisciplinary team members and
external agencies such as secondary care and community service providers.
Main duties of the job
The following job description contains the core responsibilities of the receptionist. There
may be on occasion, a requirement to carry out other tasks; this will be
dependent upon factors such as workload and staffing levels.
About us
Shay Lane Medical Centre is situated in the leafy suburb of Hale Barns, Altrincham. Drs Cranston, Haslam & Connell's team consists of the three GP Partners, two Salaried GPs, two Practice Nurses, a Healthcare Assistant, three Phlebotomists, two Clinical Pharmacists, two First Contact Physiotherapists, a Mental Health Nurse, a Social Prescribing team, and a team of administrators, receptionists and secretaries who support the clinical team. Our mission is
to provide a proactive and high standard of healthcare to our registered
patients to improve their physical health and mental wellbeing. We aim to
achieve this by seeking continuous improvement, providing safe clinical practice
and accomplishing a stable and happy working environment for our staff.
Job description
Job responsibilities
We are seeking a new Medical Receptionist to join our growing team.
The following are the core responsibilities of the Medical Receptionist. There may be on occasion, a requirement to carry out other tasks;
this will be dependent upon factors such as workload and staffing levels:
Maintaining and monitoring the practice appointment system. Reschedule
clinics when instructed by the reception manager and/or practice
manager. Process personal, telephone and e-requests for
appointments. Answer incoming phone calls, transferring calls or dealing
with the caller's request appropriately. Signpost patients to the correct
service. Initiating contact with and responding to requests from patients,
team members and external agencies. Code clinical data in EMIS Web &
Docman 10. Photocopy documentation as required. Data entry of new and
temporary registrations and relevant patient information as
required. Input data into the patient's healthcare records as
necessary. Direct requests for information, i.e. SARs,
insurance/solicitors letters and DVLA forms to the administration team. Manage
all queries as necessary in an efficient manner. Monitor and action the reception and prescription email
inboxes. Process incoming repeat prescription requests and abide by the
practice's repeat prescription policy. Process incoming new and repeat
prescription requests and abide by the practice's repeat prescription
policy. Liaise with the practice pharmacist and doctors with prescription
queries. Carry out clinical system searches as requested. Carry out
phlebotomy and chronic disease annual review patient recalls. To be named
administrative lead for at least one chronic disease register and be
responsible for recalling and booking patient testing and annual
reviews. Monitor submitted urine samples and follow the practice's urine
sample protocol. Maintain a clean, tidy, effective working area at all
times. Monitor and maintain the reception area and notice
boards. Support all clinical staff with general tasks as
requested. Monitor and maintain stationary stocks and report to the practice manager to order supplies. Partake in audit as directed by the
practice manager. Support administration staff, providing cover
during staff absences. Scanning of patient related documentation and
attaching scanned documents to patients' healthcare records. Complete
opening and closing procedures in accordance with the duty rota. Provide administrative support to seasonal vaccination clinics.
Job description
Job responsibilities
We are seeking a new Medical Receptionist to join our growing team.
The following are the core responsibilities of the Medical Receptionist. There may be on occasion, a requirement to carry out other tasks;
this will be dependent upon factors such as workload and staffing levels:
Maintaining and monitoring the practice appointment system. Reschedule
clinics when instructed by the reception manager and/or practice
manager. Process personal, telephone and e-requests for
appointments. Answer incoming phone calls, transferring calls or dealing
with the caller's request appropriately. Signpost patients to the correct
service. Initiating contact with and responding to requests from patients,
team members and external agencies. Code clinical data in EMIS Web &
Docman 10. Photocopy documentation as required. Data entry of new and
temporary registrations and relevant patient information as
required. Input data into the patient's healthcare records as
necessary. Direct requests for information, i.e. SARs,
insurance/solicitors letters and DVLA forms to the administration team. Manage
all queries as necessary in an efficient manner. Monitor and action the reception and prescription email
inboxes. Process incoming repeat prescription requests and abide by the
practice's repeat prescription policy. Process incoming new and repeat
prescription requests and abide by the practice's repeat prescription
policy. Liaise with the practice pharmacist and doctors with prescription
queries. Carry out clinical system searches as requested. Carry out
phlebotomy and chronic disease annual review patient recalls. To be named
administrative lead for at least one chronic disease register and be
responsible for recalling and booking patient testing and annual
reviews. Monitor submitted urine samples and follow the practice's urine
sample protocol. Maintain a clean, tidy, effective working area at all
times. Monitor and maintain the reception area and notice
boards. Support all clinical staff with general tasks as
requested. Monitor and maintain stationary stocks and report to the practice manager to order supplies. Partake in audit as directed by the
practice manager. Support administration staff, providing cover
during staff absences. Scanning of patient related documentation and
attaching scanned documents to patients' healthcare records. Complete
opening and closing procedures in accordance with the duty rota. Provide administrative support to seasonal vaccination clinics.
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Person Specification
119378243
Essential
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Essential
Desirable
