Job summary
Shay Lane Medical Centre are looking for a (ideally) full or part time secretary to join our friendly and experienced team. Previous secretarial experience is essential, and previous experience within a GP practice is desirable. Training will be provided. Applicants must be able to demonstrate excellent I.T. and communication skills with an ability to pay attention to detail. They must be self-motivated and adaptable to work within a changing NHS and to thrive with the demand of working in a busy administrative environment.
Main duties of the job
-
Typing letters, reports and associated documentation
-
Liaising with external agencies such as hospitals and
community services, ensuring referrals are processed efficiently
-
Managing all enquires in an effective manner
-
Maintaining an accurate referrals database
-
Actioning all incoming correspondence
-
Scanning of patient related documentation and attaching
scanned documents to patient’s healthcare records
-
Inputting data into the patient’s healthcare records as
necessary
-
Processing referrals using the electronic referral system
(ERS)
-
Processing requests for information i.e., SAR,
insurance/solicitor’s letters and DVLA forms
-
Clinically coding data on EMIS
-
Answering incoming phone calls, transferring calls or
dealing with the callers request appropriately
-
Managing all administrative queries as necessary
-
Carrying out system searches as requested
-
Maintaining a clean, tidy, effective working area at all
times
-
Supporting all clinical staff with general administrative
tasks as requested
About us
Shay Lane Medical Centre is a forward-thinking practice but with traditional values based in leafy Hale Barns, Altrincham. Our 6000 patient practice is served by a team of caring staff. We have five GPs, a nurse, a Healthcare Assistant and a team of dedicated reception and secretarial / administration staff. We pride ourselves on excellent standards of patient care and strive to always put the needs of the patient at the centre of what we do.
Job description
Job responsibilities
SEE ATTACHED SUPPORTING DOCUMENTS FOR DETAILS.
Summary;
The following
are the core responsibilities of the Medical Secretary. There may be, on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
-
Typing letters, reports and associated documentation as
required
-
Liaising with external agencies such as hospitals and
community services, ensuring referrals are processed efficiently
-
Managing all enquires in an effective manner
-
Maintaining an accurate referrals database
-
Actioning all incoming correspondence
-
Scanning of patient related documentation and attaching
scanned documents to patient’s healthcare records
-
Inputting data into the patient’s healthcare records as
necessary
-
Processing referrals using the electronic referral system
(ERS)
-
Processing requests for information i.e., SAR,
insurance/solicitor’s letters and DVLA forms
-
Clinically coding data on EMIS
-
Answering incoming phone calls, transferring calls or
dealing with the callers request appropriately
-
Managing all administrative queries as necessary
-
Carrying out system searches as requested
-
Maintaining a clean, tidy, effective working area at all
times
-
Supporting all clinical staff with general administrative
tasks as requested
Secondary responsibilities
In addition to the primary
responsibilities, the Medical Secretary may be requested to:
-
Partake in audit as directed by the audit lead
-
Produce meeting agendas and record the minutes of
meetings
-
Support reception staff, providing cover during staff
absences
-
Complete opening and closing procedures in accordance
with the duty rota
Job description
Job responsibilities
SEE ATTACHED SUPPORTING DOCUMENTS FOR DETAILS.
Summary;
The following
are the core responsibilities of the Medical Secretary. There may be, on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
-
Typing letters, reports and associated documentation as
required
-
Liaising with external agencies such as hospitals and
community services, ensuring referrals are processed efficiently
-
Managing all enquires in an effective manner
-
Maintaining an accurate referrals database
-
Actioning all incoming correspondence
-
Scanning of patient related documentation and attaching
scanned documents to patient’s healthcare records
-
Inputting data into the patient’s healthcare records as
necessary
-
Processing referrals using the electronic referral system
(ERS)
-
Processing requests for information i.e., SAR,
insurance/solicitor’s letters and DVLA forms
-
Clinically coding data on EMIS
-
Answering incoming phone calls, transferring calls or
dealing with the callers request appropriately
-
Managing all administrative queries as necessary
-
Carrying out system searches as requested
-
Maintaining a clean, tidy, effective working area at all
times
-
Supporting all clinical staff with general administrative
tasks as requested
Secondary responsibilities
In addition to the primary
responsibilities, the Medical Secretary may be requested to:
-
Partake in audit as directed by the audit lead
-
Produce meeting agendas and record the minutes of
meetings
-
Support reception staff, providing cover during staff
absences
-
Complete opening and closing procedures in accordance
with the duty rota
Person Specification
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Experience
Essential
- 1.Good Interpersonal skills; communicating well with patients face to face, on the telephone and via email or text message.
- 2.Accuracy and attention to detail
- 3.Understanding the importance of maintaining confidentiality 4.Excellent computer literacy skills; being able to pick up new software packages quickly
- 5.Familiarity with Microsoft packages
- 6.Being adaptable to the changing face of the NHS
- 7. Experience of working with the general public
- 8.Knowledge of medical terminology
- 9.Previous experience in general practice
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills, including audio typing
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
Qualifications
Essential
- GCSE grade A-C in English or Maths or equivalent
Desirable
- NVQ Level 2 in Health and Social Care
Person Specification
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Experience
Essential
- 1.Good Interpersonal skills; communicating well with patients face to face, on the telephone and via email or text message.
- 2.Accuracy and attention to detail
- 3.Understanding the importance of maintaining confidentiality 4.Excellent computer literacy skills; being able to pick up new software packages quickly
- 5.Familiarity with Microsoft packages
- 6.Being adaptable to the changing face of the NHS
- 7. Experience of working with the general public
- 8.Knowledge of medical terminology
- 9.Previous experience in general practice
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills, including audio typing
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
Qualifications
Essential
- GCSE grade A-C in English or Maths or equivalent
Desirable
- NVQ Level 2 in Health and Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
