Job summary
Shay Lane
Medical Centre are looking for a full or part time receptionist to join our friendly
and experienced team. Previous reception or customer service experience is
essential, and previous experience within a GP practice is desirable. Applicants
must be able to demonstrate excellent I.T. and communication skills with
an ability to pay attention to detail. They must be self-motivated and
adaptable to work within a changing NHS and to thrive with the demand of
working in a busy reception / administrative environment.
The practice is open 0800-1830, Monday-Friday and the candidate will be expected to be able to work both from 0800 or until 1830 at certain times and should be flexible regarding taking on additional
overtime where cover is required.
Main duties of the job
Assist patients
contacting the practice in person, by phone, text message, email and other
digital methods, to access the appropriate service or healthcare professional
in a courteous, efficient and effective way.
Maintain a professional
and friendly approach to patients and visitors.
Respect the
privacy, dignity, needs and beliefs of patients, carers and colleagues.
Use EMIS web
clinical system to book appointments and communicate with patients and
colleagues. Maintain the highest level of confidentiality and security when
dealing with patient records.
Support the
practice to file and manage documentation and assist with responses to requests
for medical information and prescriptions.
Provide general
assistance to the whole practice team.
Offer chaperone
support for patients and clinical staff when necessary.
About us
Shay Lane Medical Centre is a
forward-thinking practice but with traditional values based in leafy Hale Barns,
Altrincham. Our 6000 patient practice is served by a team of caring staff. We
have five GPs, a nurse, a Healthcare Assistant and a team of dedicated
reception and administration staff. We pride ourselves on excellent standards
of patient care and strive to always put the needs of the patient at the centre
of what we do.
Job description
Job responsibilities
Job Description
Post: Practice Receptionist
Responsible to:
Practice Manager
Job outline: To provide an effective Reception and
Administration service tofacilitate a
confidential and caring service to patients.
Role and
responsibilities
- Answering
the telephone and responding appropriately.
- Reception
desk work, receiving patients attending for appointments and general
enquiries.
- Dealing
efficiently and in a timely manner, with enquiries from the doctors,
colleagues and patients.
- Entering
appointments and patients details onto computerised system.
- Processing
requests for repeat prescriptions, according to strict practice protocols
and actioning relevant prompts.
- Recalling of
patients for clinics and preparing blood forms etc
- Checking the
practice e-mail
- Responding
to patient text messages
- Registering
new patients
- Liaising
with hospitals and pharmacies
- Photocopying
and filing as appropriate
- Involvement
in QoF as deemed necessary
- Actioning
Docman letters and internal practice notes/e-mails
- Any other
tasks deemed necessary to ensure the smooth running of the practice,
offering general assistance to the practice team
- Opening
up/locking up of practice premises, when required, and maintaining
security in accordance with Practice protocols.
Person Specification
Essential
- Good Interpersonal
skills; communicating well with patients face to face, on the telephone
and via email or text message.
- Accuracy and
attention to detail
- Understanding
the importance of maintaining confidentiality
- Excellent
computer literacy skills; being able to pick up new software packages
quickly
- Being
adaptable to the changing face of the NHS
Preferable
1.
Familiarity
with Microsoft packages
2.
Knowledge
of medical terminology
3.
Previous
experience in general practice
Confidentiality
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather sensitive information in relation to their health and other
matters. They do so in confidence and have the right to expect that staff
will respect their privacy and act appropriately.
- In
the performance of the duties outlined in this job description, you the
post holder may have access to confidential information relating to the
patients and their carers, practice staff and other healthcare workers.
You may also have access to information relating to the practice as a
business organisation. All such information from any source is to be
regarded as strictly confidential.
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may not be divulged to unauthorised persons in
accordance with the practice policy and procedures relating to
confidentiality and the protection of personal and sensitive information.
Health, Safety
and Security
The post holder
will assist in promoting their own and others health, safety and security as
defined in the Practices Health and Safety Policy, this is to include:
- Using
personal security systems within the workplace according to practice
guidelines
- Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks
- Making
effective use of training to update knowledge and skills
- Using
appropriate infection control procedures, maintaining work areas are tidy
and safe and free from hazards.
- Reporting
potential risks
Personal/Professional
Development
In addition to
maintaining continued education through attending appropriate training courses
the post holder will also participate in any training implemented by the
practice, such training includes:
Participation
in an annual performance review, including taking responsibly for maintaining a
record of own personal and/or professional development.
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work.
Quality
The post holder
will strive to maintain quality within the practice and will:
- Alert other
team members to issues of quality and risk
- Assess own
performance and take accountability from own actions, either directly or
under supervision.
- Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance teams performance.
- Effectively
manage own time, workload and recourses.
Communication
The post holder
will recognise the importance of effective communication within the team and
will strive to:
- Communicate
effectively with team members, patients and carers
- Recognise
peoples needs for alternative methods of communication and respond
accordingly.
Contribute to the
Implementation of services
The post holder
will:
- Apply
practice policies, standards and guidance at all times
- Discuss with
other members of the team how policies, standards and guidelines will
affect own work
- Participate
in audits where appropriate.
Job description
Job responsibilities
Job Description
Post: Practice Receptionist
Responsible to:
Practice Manager
Job outline: To provide an effective Reception and
Administration service tofacilitate a
confidential and caring service to patients.
Role and
responsibilities
- Answering
the telephone and responding appropriately.
- Reception
desk work, receiving patients attending for appointments and general
enquiries.
- Dealing
efficiently and in a timely manner, with enquiries from the doctors,
colleagues and patients.
- Entering
appointments and patients details onto computerised system.
- Processing
requests for repeat prescriptions, according to strict practice protocols
and actioning relevant prompts.
- Recalling of
patients for clinics and preparing blood forms etc
- Checking the
practice e-mail
- Responding
to patient text messages
- Registering
new patients
- Liaising
with hospitals and pharmacies
- Photocopying
and filing as appropriate
- Involvement
in QoF as deemed necessary
- Actioning
Docman letters and internal practice notes/e-mails
- Any other
tasks deemed necessary to ensure the smooth running of the practice,
offering general assistance to the practice team
- Opening
up/locking up of practice premises, when required, and maintaining
security in accordance with Practice protocols.
Person Specification
Essential
- Good Interpersonal
skills; communicating well with patients face to face, on the telephone
and via email or text message.
- Accuracy and
attention to detail
- Understanding
the importance of maintaining confidentiality
- Excellent
computer literacy skills; being able to pick up new software packages
quickly
- Being
adaptable to the changing face of the NHS
Preferable
1.
Familiarity
with Microsoft packages
2.
Knowledge
of medical terminology
3.
Previous
experience in general practice
Confidentiality
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather sensitive information in relation to their health and other
matters. They do so in confidence and have the right to expect that staff
will respect their privacy and act appropriately.
- In
the performance of the duties outlined in this job description, you the
post holder may have access to confidential information relating to the
patients and their carers, practice staff and other healthcare workers.
You may also have access to information relating to the practice as a
business organisation. All such information from any source is to be
regarded as strictly confidential.
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may not be divulged to unauthorised persons in
accordance with the practice policy and procedures relating to
confidentiality and the protection of personal and sensitive information.
Health, Safety
and Security
The post holder
will assist in promoting their own and others health, safety and security as
defined in the Practices Health and Safety Policy, this is to include:
- Using
personal security systems within the workplace according to practice
guidelines
- Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks
- Making
effective use of training to update knowledge and skills
- Using
appropriate infection control procedures, maintaining work areas are tidy
and safe and free from hazards.
- Reporting
potential risks
Personal/Professional
Development
In addition to
maintaining continued education through attending appropriate training courses
the post holder will also participate in any training implemented by the
practice, such training includes:
Participation
in an annual performance review, including taking responsibly for maintaining a
record of own personal and/or professional development.
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work.
Quality
The post holder
will strive to maintain quality within the practice and will:
- Alert other
team members to issues of quality and risk
- Assess own
performance and take accountability from own actions, either directly or
under supervision.
- Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance teams performance.
- Effectively
manage own time, workload and recourses.
Communication
The post holder
will recognise the importance of effective communication within the team and
will strive to:
- Communicate
effectively with team members, patients and carers
- Recognise
peoples needs for alternative methods of communication and respond
accordingly.
Contribute to the
Implementation of services
The post holder
will:
- Apply
practice policies, standards and guidance at all times
- Discuss with
other members of the team how policies, standards and guidelines will
affect own work
- Participate
in audits where appropriate.
Person Specification
Qualifications
Essential
- 1.Good Interpersonal skills; communicating well with patients face to face, on the telephone and via email or text message.
- 2.Accuracy and attention to detail
- 3.Understanding the importance of maintaining confidentiality
- 4.Excellent computer literacy skills; being able to pick up new software packages quickly
- 5.Familiarity with Microsoft packages
- 6.Being adaptable to the changing face of the NHS
Desirable
- 1.Knowledge of medical terminology
- 2.Previous experience in general practice
Person Specification
Qualifications
Essential
- 1.Good Interpersonal skills; communicating well with patients face to face, on the telephone and via email or text message.
- 2.Accuracy and attention to detail
- 3.Understanding the importance of maintaining confidentiality
- 4.Excellent computer literacy skills; being able to pick up new software packages quickly
- 5.Familiarity with Microsoft packages
- 6.Being adaptable to the changing face of the NHS
Desirable
- 1.Knowledge of medical terminology
- 2.Previous experience in general practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
