Patient Service Advisor

Job summary

Our patient services team is an instrumental part of our team. As a patient service advisor, you will be that first point of contact for our patients providing them with key assistance in a friendly and positive manner. You will support our patients to access the care they require with the most appropriate clinician or service, following practice appointment booking procedures.

You will work as a flexible member of the team and report to the Patient Service Leads and Management Team.

A working knowledge of general practice or the NHS, SystmOne and Microsoft Applications would be desirable, however additional training can be provided. Past experience of customer services is essential.

The position is suitable for someone who is able to work on their own initiative, problem solve effectively, be self-sufficient and manage their own workload effectively with minimal supervision.

Main duties of the job

Main duties include:-

Supporting patients with booking, moving or cancelling appointments in-line with practice procedures

Dealing with general enquiries at the front desk or over the phone

Booking ambulances and making referrals to the district nursing team as required

Undertaking practice administration tasks

Signing in visitors to the practice

Supporting with opening and closing the premises up

Any additional duties that are appropriate to this role

About us

Castle Medical Group is located in the market town of Ashby de la Zouch with a patient population of 18,100.

We offer a wide range of services for our patients whether this be face to face, telephone, online or video. We pride ourselves on delivering good quality patient focused care.

Our practice premises have good modern facilities including a minor surgery suite and ample car parking.

The practice is well led with a friendly and supportive team. Our clinical team has a wide skill mix including 6 GP partners, salaried GPs, advanced nurse practitioners, paramedics, pharmacists, nurses, healthcare assistants, phlebotomist, first contact practitioner and mental health practitioner.

Our clinical team is supported by an extensive and experienced management, patient services and administration team.

We are a training practice, keen to share our knowledge and support our team to develop. Peer support is available.

We are an active member of our Primary Care Network working alongside our fellow practices.