Administrator and Office Clerk

Job summary

The post-holder will be working with the rest of the team at Beechwood Medical Centre. You will answer the telephone and liaise with patients mainly over the phone. The main role of the position is to deal with all of the administrative duties associated with General Practice. The hours are quite specific in order to cover the site for all of the hours we are open. If you have worked in general practice or primary care before that would be useful but it is not essential all of the training will be given.

Main duties of the job

The following are the core responsibilities of the Administrator and Office Clerk. There may be, on occasion, a requirement to carry out other tasks; this will depend on factors such as workload and staffing levels as directed by the Practice Operations Manager:

a. Carry out administrative duties associated with working in a busy office environment.

b. To use the telephone to call patients and take inbound calls from patients in the admin office.

c. Book, change and cancel appointments for patients in line with current arrangements.

d. Deal with things, like prescription requests, patient registrations, patient signposting and carrying out duties as requested by the Practice Operations Manager, Business Manager or Partners

e. To work with other team members and support the practice operationally. This may included things like scanning, coding, referrals and general office duties.

The hours for this role are very specific in order to cover the surgery for the hours we are open:

Monday - 2.30pm - 6.30pm

Tuesday - 1.00pm - 6.30pm

Wednesday - 1.00pm - 5.30pm

Thursday - Day Off

Friday 12.30pm - 6.30pm

Total weekly hours - 20.0

You MUST be able to work these hours, although we will have a small degree of flexability.

About us

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the organisation. This document may be amended, following consultation with the post-holder, to facilitate the development of the role, the practice and the individual. All personnel should be prepared to accept additional, or surrender existing, duties to enable the efficient running of the organisation.

DUE TO THE LARGE NUMBER OF EXPECTED APPLICATIONS, WE CAN, UNFORTUNATELY, ONLY RESPOND TO THOESE CANDIDATES THAT WE WISH TO PROGRESS.