Medical Receptionist

Job summary

Receptionist (Full-Time/Part-Time)

We are seeking a dedicated and friendly Receptionist to join our welcoming GP practice team. The ideal candidate should have prior receptionist experience and familiarity with SystmOne. As a GP receptionist, you will be responsible for assisting patients in accessing the appropriate healthcare services, providing excellent customer service, and ensuring the smooth day-to-day operation of the practice. Flexibility is key, as the role may require adapting to the daily needs of the practice, including covering annual leave and absences.

Main duties of the job

Key Responsibilities & Duties

• Manage incoming and outgoing telephone calls, ensuring courteous, prompt, and clear communication.

• Accurately relay messages to the appropriate team members.

• Process online consultation forms using SystmOne for clinical triage.

• Welcome and direct patients and visitors in a professional and friendly manner.

• Assist the practice team in delivering high-quality patient services.

• Work collaboratively with other reception staff to maintain efficient operations.

• Schedule and manage patient appointments.

• Handle patient-related administrative tasks in a timely and efficient manner.

• Register new patients and update patient records (e.g., address changes).

• Process repeat prescription requests.

• Open and close the practice as required.

• Manage patient referrals based on GP instructions.

About us

Belgrave Medical Centre is one of Englands longest-established GP practices, located in the historic Orange Square in Belgravia. We are a highly successful GMS practice, just a short walk from Victoria and close to Sloane Square Station, serving a diverse patient population of approximately 13,000.

We take pride in offering exceptional patient care with a strong emphasis on continuity. Our team is supportive, experienced, and welcoming, with many staff members having been with us for over a decade. The practice enjoys high levels of patient satisfaction, reflected in our top-rated patient survey results.

We are CQC-rated "Good", consistently perform well in QOF and national/local enhanced services, and work closely with other practices within our Primary Care Network (PCN). We use the SystmOne clinical system and have a collaborative, team-oriented approach to healthcare.

If you are looking for a friendly and professional environment where you can make a difference, we would love to hear from you!