Elmwood Family Doctors
This job is now closed
Elmwood Family Doctors is a large, modern GP Practice with an excellent reputation for patient care.
We are looking for two Receptionists/ Telephonists to join our team. If you are motivated to make a meaningful contribution to the provision of high-quality healthcare in your local area and work well in a team, this may be the role for you.
The role will be part time, split across our two sites with varied tasks and a competitive rate of pay.
Main duties of the job
We are looking for two Receptionists to join our team.
The role involves assisting patients, booking appointments, responding to queries and signposting to appropriate support. This is largely done through telephone assistance, but also includes face to face patient service on the reception desk. The successful candidate will spend part of each shift working in our telephone room with a team of friendly colleagues who will provide ongoing support alongside training. A strong customer service background and ability to work well within a team is essential.
The role also involves administration work, which includes registering new patients, updating patient records, and processing referrals, samples and repeat prescriptions. Although full training will be provided, excellent IT skills are essential and some experience in administrative roles would be beneficial.
The successful candidate will be a people person, a good communicator and a team player. They will be highly motivated, organised and efficient. Experience of working within a similar role in NHS care would be beneficial, but not essential.
If you feel that this could be the right role for you, we would love to hear from you.
Elmwood Family Doctors is a large, modern GP Practice with an excellent reputation for patient care. We are split across two sites. Our large Holmfirth site has excellent facilities and offers a wide range of services. Our Meltham site is conveniently located in the heart of the local village community. We offer a full range of healthcare services to approximately 15,000 patients across both sites.
Our staff work hard to make sure our patients receive a caring, courteous and professional service; including during busy periods and times when our patients may be feeling worried or in need of additional support from us. This takes dedication from all of our staff, including our busy Reception team who are in regular contact with our patients. If you are motivated to make a meaningful contribution to the provision of high-quality healthcare in your local area and work well in a team, this may be the role for you.
Key Duties and Responsibilities
To assist with providing a comprehensive and high-quality GP service to the patients of this practice by acting as the first point of contact for patients and others, and by providing a friendly, efficient and accurate service for the booking of appointments and other administrative tasks.
This will include (but is not limited to):
- Welcoming patients to the practice and dealing with enquiries at the front reception desk.
- Chaperoning patients within appointments where requested.
- Dealing with patient enquiries on the telephone and directing them to the most appropriate service.
- Booking appointments for patients.
- Using our IT systems, including SystmOne to carry out administrative tasks, including processing patient registrations, updating patient records, scanning correspondence to digital patient records and processing results.
- Re-stocking clinical rooms.
Hours and Location
We’re looking for two Receptionists, to work on a part-time basis approximately 20 hours per week to be worked;
- 1 X Monday to Thursday consisting of 4 shifts of 5 hours duration, working either 8am to 1pm or 1pm to 6pm
- 1 X Monday, Tuesday, Wednesday, Friday - consisting of 4 shifts of 5 hours duration, working either 8am to 1pm or 1pm to 6pm
The hours will be agreed according to the successful candidate’s availability and our rota requirements.
Our staff work across both of our sites, Holmfirth and Meltham. This flexibility means our staff can build successful working relationships with all of their colleagues, get to know our patients and enjoy a more varied role. The successful candidate will need to be able to travel to both locations. In order to ensure excellent patient service and team work, this is an on-site role and home-working will not be practical.