Job summary
We are looking for two Receptionist / Administration Assistants to join our busy practice team.
The successful candidate will be a people person, an excellent communicator and a team player. They will be highly motivated, organised and efficient. Experience of working within a similar role in NHS care would be beneficial, but not essential.
The hours available for both roles are 5 hours a day, 25 hours a week in total with the following shifts available;
Mondays: 13:00 - 18:00 x2
Tuesdays: 08:00 - 13:00 or 13:00 - 18:00
Wednesdays:
08:00 - 13:00 or 13:00 - 18:00
Thursdays:
08:00 - 13:00 or 13:00 - 18:00
Fridays:
13:00 - 18:00 x2
If you feel that this could be the right role for you, we would love to hear from you.
Main duties of the job
The successful candidate will join our large, friendly administrative team in assisting patients and keeping on top of the important day-to-day administrative work needed to ensure that the practice runs smoothly.
This is an exciting opportunity to make a meaningful contribution to the high standard of care our patients receive.
For more information, please see Job Description.
About us
Elmwood Family Doctors is a large, dynamic GP Practice based across two
sites. Our large Elmwood Health Centre (Holmfirth) site has excellent
facilities and offers a wide range of services. Our Meltham Village Surgery
(Meltham) site is conveniently located in the heart of the local community. We
offer a full range of healthcare services to approximately 15,000 patients
across both sites.
We pride ourselves in putting people at the forefront of everything we
do. We are patient-focused and our team works together to provide a high
quality of care that our patients can rely on. We are also staff-focused and
pride ourselves on our supportive, nurturing staff environment.
Job description
Job responsibilities
To assist with
providing a comprehensive and high-quality GP service to our patients by acting
as a first point of contact for patients and other visitors or callers, and by
providing a friendly, efficient and accurate service for the booking of appointments
and other administrative tasks.
This will include (but
is not limited to):
· Dealing with
patient enquiries both at the front desk and on the telephone and directing
them to the most appropriate service.
· Booking
appointments for patients.
· Using a computer
to enter practice data, update patient records and record accurate information
for the safety of patients.
· Processing repeat
prescription requests.
· Scanning correspondence
to digital patient records.
· Chaperoning
patients.
· Processing patient
registrations.
· Processing
results.
· Re-stocking clinical
rooms.
· Taking
messages for the clinical and management team.
· Filing
patient records.
Job description
Job responsibilities
To assist with
providing a comprehensive and high-quality GP service to our patients by acting
as a first point of contact for patients and other visitors or callers, and by
providing a friendly, efficient and accurate service for the booking of appointments
and other administrative tasks.
This will include (but
is not limited to):
· Dealing with
patient enquiries both at the front desk and on the telephone and directing
them to the most appropriate service.
· Booking
appointments for patients.
· Using a computer
to enter practice data, update patient records and record accurate information
for the safety of patients.
· Processing repeat
prescription requests.
· Scanning correspondence
to digital patient records.
· Chaperoning
patients.
· Processing patient
registrations.
· Processing
results.
· Re-stocking clinical
rooms.
· Taking
messages for the clinical and management team.
· Filing
patient records.
Person Specification
Additional
Essential
- An enthusiastic and motivated individual.
- Able to work independently and as part of a team.
- A clear understanding of and respect for patient confidentiality and maintaining the confidentiality of business and staff information.
- Respect for equality and diversity of patients and staff, and the ability to act in a way that recognises individual rights in a way that is consistent with the practices policies and procedures.
Qualifications
Essential
- Excellent verbal and written communication skills.
- Excellent IT skills.
- Excellent organisational, administrative and timekeeping skills.
Desirable
- Familiar with SystmOne, TeamNet and Google suite.
Experience
Desirable
- Experience of working within NHS care.
- Experience of working in a reception role.
- A good understanding of infection control measures and health and safety.
Person Specification
Additional
Essential
- An enthusiastic and motivated individual.
- Able to work independently and as part of a team.
- A clear understanding of and respect for patient confidentiality and maintaining the confidentiality of business and staff information.
- Respect for equality and diversity of patients and staff, and the ability to act in a way that recognises individual rights in a way that is consistent with the practices policies and procedures.
Qualifications
Essential
- Excellent verbal and written communication skills.
- Excellent IT skills.
- Excellent organisational, administrative and timekeeping skills.
Desirable
- Familiar with SystmOne, TeamNet and Google suite.
Experience
Desirable
- Experience of working within NHS care.
- Experience of working in a reception role.
- A good understanding of infection control measures and health and safety.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
