Receptionist/ Administration Assistant

Elmwood Family Doctors

The closing date is 31 May 2022

Job summary

We are looking for two Receptionist / Administration Assistants to join our busy practice team.

The successful candidate will be a people person, an excellent communicator and a team player. They will be highly motivated, organised and efficient. Experience of working within a similar role in NHS care would be beneficial, but not essential.

The hours available for both roles are 5 hours a day, 25 hours a week in total with the following shifts available;

Mondays: 13:00 - 18:00 x2

Tuesdays: 08:00 - 13:00 or 13:00 - 18:00 

Wednesdays: 08:00 - 13:00 or 13:00 - 18:00

Thursdays: 08:00 - 13:00 or 13:00 - 18:00

Fridays: 13:00 - 18:00 x2

If you feel that this could be the right role for you, we would love to hear from you.

Main duties of the job

The successful candidate will join our large, friendly administrative team in assisting patients and keeping on top of the important day-to-day administrative work needed to ensure that the practice runs smoothly.

This is an exciting opportunity to make a meaningful contribution to the high standard of care our patients receive.

For more information, please see Job Description.

About us

Elmwood Family Doctors is a large, dynamic GP Practice based across two sites. Our large Elmwood Health Centre (Holmfirth) site has excellent facilities and offers a wide range of services. Our Meltham Village Surgery (Meltham) site is conveniently located in the heart of the local community. We offer a full range of healthcare services to approximately 15,000 patients across both sites.

We pride ourselves in putting people at the forefront of everything we do. We are patient-focused and our team works together to provide a high quality of care that our patients can rely on. We are also staff-focused and pride ourselves on our supportive, nurturing staff environment.

Job description

Job responsibilities

To assist with providing a comprehensive and high-quality GP service to our patients by acting as a first point of contact for patients and other visitors or callers, and by providing a friendly, efficient and accurate service for the booking of appointments and other administrative tasks.

This will include (but is not limited to):

· Dealing with patient enquiries both at the front desk and on the telephone and directing them to the most appropriate service.

· Booking appointments for patients.

· Using a computer to enter practice data, update patient records and record accurate information for the safety of patients.

· Processing repeat prescription requests.

· Scanning correspondence to digital patient records.

· Chaperoning patients.

· Processing patient registrations.

· Processing results.

· Re-stocking clinical rooms.

· Taking messages for the clinical and management team.

· Filing patient records.

Person Specification

Additional

Essential

• An enthusiastic and motivated individual.
• Able to work independently and as part of a team.
• A clear understanding of and respect for patient confidentiality and maintaining the confidentiality of business and staff information.
• Respect for equality and diversity of patients and staff, and the ability to act in a way that recognises individual rights in a way that is consistent with the practices policies and procedures.

Qualifications

Essential

• Excellent verbal and written communication skills.
• Excellent IT skills.
• Excellent organisational, administrative and timekeeping skills.

Desirable

• Familiar with SystmOne, TeamNet and Google suite.

Experience

Desirable

• Experience of working within NHS care.
• Experience of working in a reception role.
• A good understanding of infection control measures and health and safety.

Employer details

Employer name

Elmwood Family Doctors

Address

Huddersfield Road

Holmfirth

Huddersfield

West Yorkshire

HD9 3TR

Employer's website

https://elmwoodfamilydoctors.co.uk (Opens in a new tab)