Receptionist

Job description

Job responsibilities

JOB DESCRIPTION

MEDICAL RECEPTIONIST

MILL ROAD SURGERY, CAMBRIDGE

REPORTS TO: Reception Lead and Practice Manager

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Administration

To have a thorough knowledge of all practice procedures

To work in accordance with written protocols

To carry out specific administrative tasks as requested by the Administration Leads

Receptionist Tasks

You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient, and effective way.

Duties include:

Receiving patients and consulting with members of the practice team

Handing completed repeat prescriptions to the patient and checking names and address

Be able to cover all reception positions as necessary

Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter

Process digital platform submissions

Working knowledge of the telephone system and all IT systems

Process appointment requests from patients for on the day and future appointments by telephone and in person

Deal with visit requests

Registration of new patients computer data entry and medical records

Process patients change of address computer data and medical records

Process repeat prescription requests in accordance with practice guidelines

Other Tasks

• Ensure building security have thorough knowledge of doors/windows/alarm.
• Maintain notice boards in waiting areas to ensure information is not out of date and information is appropriate
• Assisting the Reception Lead, Practice Manager and others in the Leadership Team with other tasks as required

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

Employees must take reasonable care for the health, safety and security of themselves and others who may be affected by their acts or omissions at work.

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection prevention and control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified

Equality, Diversity and Inclusion:

The post-holder will support the equality, diversity and inclusion rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual appraisal, including taking responsibility for maintaining a record of own personal and/or professional development
• All staff are required to attend and/or carry out on-line essential training as instructed by the Business Manager (Fire Safety, Health & Safety, Safeguarding Children and Adults, Mental Capacity Act, Information Governance, Resuscitation Procedure)
• Attend Staff Meetings which provide opportunity to discuss any matters arising from the job and to instruct on new procedures, policies and training requirements

Quality:

The post requires a friendly flexible person who is keen, enthusiastic and able to adapt to a variety of duties and new tasks. Assess own performance and take accountability for their own actions, either directly or under supervision to ensure the smooth running of the practice. Punctuality is paramount; all staff must arrive and start work on time. The practice provides a uniform blouse which can be worn with navy or black clothing of a smart appearance and a name badge to be worn at all times when on duty.

Person Specification

Qualifications

Essential

• Good standard of general education

Desirable

• 1.GCSE/CSE or equivalent English & Maths
• 2.NVQII Customer Service or Business Administration
• 3.Equivalent experience of above

Experience

Essential

• Team work
• Working with General Public
• Ability to work on own initiative

Desirable

• 1.Previous reception work
• 2.Previous customer service work
• 3.Computer skills
• 4.Knowledge of MS Office suite

Qualities and Atributes

Essential

• Calm
• Self-motivated
• Flexible/Adaptable/Reliable
• Self-awareness
• Willing to learn new skills
• Team player
• Good timekeeper
• Ability to cover additional hours at short notice

Skills/Ability and Knowledge

Essential

• Good telephone manner
• Good organisational skills
• Ability to communicate verbally and in writing
• Empathy with client group
• Coping under pressure in a busy environment
• Good keyboard skills
• Computer literate
• Understanding of confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mill Road Surgery

Address

Doctors Surgery

Mill Road

Cambridge

CB1 3DG

Employer's website

https://www.millroadsurgery.co.uk (Opens in a new tab)