Health and Wellbeing Coach Team Leader

Job description

Job responsibilities

Team Leader Key Responsibilities

To work with and support the PCNs Clinical Director, PCN Manager, PCN members and their Teams to ensure effective delivery of the PCN DES and IIF requirements

Responsible for assisting with day-to-day operational delivery

Support equity of service provision across the Networks 5 core practices

Ensuring objectives of team is being delivered across all 5 Practices, and when staff absences occur ensure that activities are maintained and delivered.

Trouble shooting day to day and responding to any queries from Health Coaches and wider team as required.

Develop and maintain effective communication both with the ARRS staff and with all partner practices.

To provide support with project implementation and communications for new services.

Support the PCN to develop/ maintain a patient voice forum, patient facing comms and social media presence for the PCN

Organise meetings or events related to PCN activity.

Attend and present at PCN Executive Board and Clinical Leads Meetings

Where required, take a lead role in project delivery. This could range from individual PCN projects to supporting clinicians in the development of new care pathways.

Help develop joint working and relationships across networks and its stakeholders.

Communicate information and issues, including briefings and reports.

Maintain excellent relationships across all core member Practices.

To produce, review and circulate documents required for meetings.

Minute meetings. Collating action points and circulating.

Supporting PCN members with all other reasonable administration requests.

Supporting and collating evaluation of PCN services to drive further improvements.

Help develop policies and procedures that are accurate.

Support the financial delivery of PCN activities.

Develop and maintain databases required for the role.

Work with the PCN member practices to identify and address access barriers for those who struggle to access healthcare.

Working with other PCN Health Coaches and Care Coordinators, raise awareness of health promotion, screening, NHS Health Checks and LD Health checks with patients.

Work flexibly, adapting to the needs of the service and client group while maintaining the integrity of the role.

HR Duties

To undertake day-to-day line management of all Health Coaches across the PCN.

Support the retention of staff and ensure HR needs are met for all Health Coaches.

To provide line management to other Health Coaches; including management of absence line, managing and arranging cover for staff as required.

Support the recruitment processes for new PCN staff, from advertising to appointment, as required.

Arrange and oversee staff induction and training, ensuring staff have completed all training

Conduct appraisals and support performance management of designated PCN staff as agreed.

Deliver a high standard of patient care, leading Health Coaches within the network, to work collaboratively with the PCN members to meet the needs of patients.

Personal and Professional Development

Keep abreast of national and local guidance on PCNs.

Take responsibility for own development, learning and performance.

Participate in an annual individual performance review, and

take responsibility for maintaining a record of own personal and professional development.

Collaborative Working

Actively work toward developing and maintaining effective working relationships both within and outside the practice, PCN and locality.

Demonstrate ability to integrate general practice with community and hospital teams.

Liaise with other stakeholders as needed for the collective benefit of patients.

Personal Management

Recognise and work within own competence.

Prioritise, organise and manage own workload in a manner that maintains and promotes quality.

Demonstrate understanding of the implications of national priorities for the PCN.

Keep abreast of the PCN Network Contract DES requirements and associated service specifications.

Bring to the attention of the PCN Manager and Clinical Director any clinical incidents and participate as required in any investigation and learning exercise.

Bring to the attention of the PCN Manager and Clinical Director any formal complaints and participate as required in any investigation and subsequent learning exercise.

Education, Training and Development

Participate in relevant training programs

Maintain a statutory and mandatory training record

Health Coach Key Responsibilities

Provide one-to-one and group health coaching support for people with one or more long-term conditions, based on what is important to them, with the aim of: improving peoples knowledge, skills, confidence in managing their conditions, empowering people to manage their own health and improve their health outcomes and support them in making changes in their health-related behaviour

Manage and prioritise a caseload, in accordance with the needs, priorities and support required by individuals in the caseload. It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals, agencies, when what the person needs is beyond the scope of the health and wellbeing coach role e.g. when there is a mental health need requiring the patient to be referred to an appropriately qualified practitioner.

Work as part of a multidisciplinary multi-agency team to promote health coaching and to be ambassadors for Personalised Care and Supported Self-Management, modelling the coaching approach in their work.

Ensure that GPs, practice nurses, practice pharmacists and other members of the primary care team understand the Health and Wellbeing Coach role, how to refer to them, and which patients may particularly benefit from health coaching.

Support local health, social care and voluntary sector professionals to make appropriate referrals to the service. Promote and raise awareness of the health coaching service particularly to groups and communities that experience barriers to access.

Attend and contribute to team, practice, and PCN meetings and events as required by the service.

Work flexibly, adapting to the needs of the service and client group while maintaining the integrity of the role.

Participate in regular health coaching supervision and continual learning. This may include, but is not limited to, any or all the following:

o Regular contact with service supervisor

o Refresher training sessions

o Buddying with peers

o Peer support sessions

o 1:1 support from a practitioner with more health coaching experience

o Action Learning Sets

o e-learning to revisit or deepen training

o On-going improvements to systems and processes

(Dependant on skills and ability) Contribute to and take part in health coaching train-the-trainer workshops in order to spread health coaching skills to support a mindset shift among staff in how they have conversations, integrating a health coaching approach into how they work with people and each other, and to strengthen a shift towards enabling a compassionate and coaching culture in their organisation.

Person Specification

Qualifications

Essential

• Please see attached Job description and person specification

Desirable

• Please see attached Job description and person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Sedgemoor PCN

Address

Axbridge & Wedmore Medical Practice

The Surgery, Houlgate Way,

Axbridge,

Somerset

BS26 2BJ