Job summary
Are you ready to
embark on a rewarding career as a Patient Services Advisor with our dynamic and
innovative group of GP Practices in Headington and the surrounding area? We are
seeking compassionate, empathetic and positive individuals with a passion for
excellent customer service and communication skills, a knack for technology and
a commitment for delivering excellence in a fast-paced call centred
environment. While prior call centre experience is desirable, it is not a
deal-breaker we provide comprehensive training to ensure your success in the
role.
As a Patient
Services Advisor, you will be at the forefront of our commitment to enhancing
the well-being of the communities we serve. If you are eager to contribute to
our mission, we would love to welcome you to join our team.
Main duties of the job
Responding to
patient inquiries over phone
Warm reception of
patients during in-person visits
Assisting patients
during in-person visits
Addressing their questions and concerns
About us
Join a team that
has successfully managed public health initiatives, fostered collaborations
with neighbouring practices and actively participated in the Covid Vaccination
programme, making a tangible difference in the lives of our patients. Our
workplace culture places a strong emphasis on staff well-being, offering team
building activities like Annual Away Days, exciting staff outings (including a
boat trip this summer), and legendary summer and Christmas parties. We also
have a Hedena running club for all those interested!
Located in the
heart of Oxford next to a beautiful park, our office boasts free on-site staff
parking, a sunny Quad for morning coffees, and regular deliveries of fresh
fruit and homemade treats, enhancing the overall work environment. With a focus
on work-life balance, we operate from 8 am to 6 pm (8 am 8 pm on Wednesdays and
Thursdays), with a Saturday morning clinic on a rotational basis for all
Patient Services Advisors.
Don't miss the
chance to be part of a team that values your contribution. Apply today and
discover a fulfilling career with competitive compensation starting from £12.00
per hour, along with benefits such as additional leave, a company pension, free
on-site parking, referral programs, and store discounts. Act quickly, as we may
close the vacancy early with a high number of applicants. We look forward to
welcoming you to our innovative and friendly team at Hedena!
Job description
Job responsibilities
Are you ready to embark on a rewarding career as a Patient
Services Advisor with our dynamic and innovative group of GP Practices in
Headington and the surrounding area? We are seeking compassionate, empathetic
and positive individuals with a passion for excellent customer service and
communication skills, a knack for technology and a commitment for delivering
excellence in a fast-paced call centred environment. While prior call centre
experience is desirable, it is not a deal-breaker we provide comprehensive
training to ensure your success in the role.
As a Patient Services Advisor, you will be at the forefront of
our commitment to enhancing the well-being of the communities we serve. If you
are eager to contribute to our mission, we would love to welcome you to join
our team.
Your Key Responsibilities
Will Be:
Responding to patient inquiries over phone
Warm reception of patients during in-person visits
Assisting patients during in-person visits
Addressing their questions and concerns
Join a team that has successfully managed public health
initiatives, fostered collaborations with neighbouring practices and actively
participated in the Covid Vaccination programme, making a tangible difference
in the lives of our patients. Our workplace culture places a strong emphasis on
staff well-being, offering team building activities like Annual Away Days,
exciting staff outings (including a boat trip this summer), and legendary
summer and Christmas parties. We also have a Hedena running club for all those
interested!
Located in the heart of Oxford next to a beautiful park, our
office boasts free on-site staff parking, a sunny Quad for morning coffees, and
regular deliveries of fresh fruit and homemade treats, enhancing the overall
work environment. With a focus on work-life balance, we operate from 8 am to 6
pm (8 am 8 pm on Wednesdays and Thursdays), with a Saturday morning clinic on a
rotational basis for all Patient Services Advisors.
Don't miss the chance to be part of a team that values your
contribution. Apply today and discover a fulfilling career with competitive
compensation starting from £11.00 per hour, along with benefits such as
additional leave, a company pension, free on-site parking, referral programs,
and store discounts. Act quickly, as we may close the vacancy early with a high
number of applicants. We look forward to welcoming you to our innovative and
friendly team at Hedena!
Job description
Job responsibilities
Are you ready to embark on a rewarding career as a Patient
Services Advisor with our dynamic and innovative group of GP Practices in
Headington and the surrounding area? We are seeking compassionate, empathetic
and positive individuals with a passion for excellent customer service and
communication skills, a knack for technology and a commitment for delivering
excellence in a fast-paced call centred environment. While prior call centre
experience is desirable, it is not a deal-breaker we provide comprehensive
training to ensure your success in the role.
As a Patient Services Advisor, you will be at the forefront of
our commitment to enhancing the well-being of the communities we serve. If you
are eager to contribute to our mission, we would love to welcome you to join
our team.
Your Key Responsibilities
Will Be:
Responding to patient inquiries over phone
Warm reception of patients during in-person visits
Assisting patients during in-person visits
Addressing their questions and concerns
Join a team that has successfully managed public health
initiatives, fostered collaborations with neighbouring practices and actively
participated in the Covid Vaccination programme, making a tangible difference
in the lives of our patients. Our workplace culture places a strong emphasis on
staff well-being, offering team building activities like Annual Away Days,
exciting staff outings (including a boat trip this summer), and legendary
summer and Christmas parties. We also have a Hedena running club for all those
interested!
Located in the heart of Oxford next to a beautiful park, our
office boasts free on-site staff parking, a sunny Quad for morning coffees, and
regular deliveries of fresh fruit and homemade treats, enhancing the overall
work environment. With a focus on work-life balance, we operate from 8 am to 6
pm (8 am 8 pm on Wednesdays and Thursdays), with a Saturday morning clinic on a
rotational basis for all Patient Services Advisors.
Don't miss the chance to be part of a team that values your
contribution. Apply today and discover a fulfilling career with competitive
compensation starting from £11.00 per hour, along with benefits such as
additional leave, a company pension, free on-site parking, referral programs,
and store discounts. Act quickly, as we may close the vacancy early with a high
number of applicants. We look forward to welcoming you to our innovative and
friendly team at Hedena!
Person Specification
Qualifications
Essential
- GCSE Qualified
- A-Levels Qualified
Experience
Essential
- Customer Service Skills
- IT Skills
- Communication Skills
Person Specification
Qualifications
Essential
- GCSE Qualified
- A-Levels Qualified
Experience
Essential
- Customer Service Skills
- IT Skills
- Communication Skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
