Hedena Health Ltd

Patient Services Advisor

Information:

This job is now closed

Job summary

Are you ready to embark on a rewarding career as a Patient Services Advisor with our dynamic and innovative group of GP Practices in Headington and the surrounding area? We are seeking compassionate, empathetic and positive individuals with a passion for excellent customer service and communication skills, a knack for technology and a commitment for delivering excellence in a fast-paced call centred environment. While prior call centre experience is desirable, it is not a deal-breaker we provide comprehensive training to ensure your success in the role.

As a Patient Services Advisor, you will be at the forefront of our commitment to enhancing the well-being of the communities we serve. If you are eager to contribute to our mission, we would love to welcome you to join our team.

Main duties of the job

Your Key Responsibilities Will Be:

Responding to patient inquiries over phone

Warm reception of patients during in-person visits

Assisting patients during in-person visits

Addressing their questions and concerns

Handling general administrative tasks

Please Note: The advert for this vacancy will close early if sufficient applications are received.

About us

Join a team that has successfully managed public health initiatives, fostered collaborations with neighbouring practices and actively participated in the Covid Vaccination programme, making a tangible difference in the lives of our patients. Our workplace culture places a strong emphasis on staff well-being, offering team building activities like Annual Away Days, exciting staff outings (including a boat trip this summer), and legendary summer and Christmas parties. We also have a Hedena running club for all those interested!

Located in the heart of Oxford next to a beautiful park, our office boasts free on-site staff parking, a sunny Quad for morning coffees, and regular deliveries of fresh fruit and homemade treats, enhancing the overall work environment. With a focus on work-life balance, we operate from 8 am to 6 pm (8 am 8 pm on Wednesdays and Thursdays), with a Saturday morning clinic on a rotational basis for all Patient Services Advisors.

Don't miss the chance to be part of a team that values your contribution. Apply today and discover a fulfilling career with competitive compensation starting from £11.00 per hour, along with benefits such as additional leave, a company pension, free on-site parking, referral programs, and store discounts. Act quickly, as we may close the vacancy early with a high number of applicants. We look forward to welcoming you to our innovative and friendly team at Hedena!

Details

Date posted

25 January 2024

Pay scheme

Other

Salary

£11 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3940-24-0004

Job locations

207 London Road

Headington

Oxford

OX3 9JA


Job description

Job responsibilities

Your Key Responsibilities Will Be:

Responding to patient inquiries over phone

Warm reception of patients during in-person visits

Assisting patients during in-person visits

Addressing their questions and concerns

Handling general administrative tasks

Job description

Job responsibilities

Your Key Responsibilities Will Be:

Responding to patient inquiries over phone

Warm reception of patients during in-person visits

Assisting patients during in-person visits

Addressing their questions and concerns

Handling general administrative tasks

Person Specification

Qualifications

Essential

  • GCSE/A-Level Qualified
  • Compassionate
  • Empathetic
  • Positive
  • Customer Service
  • Communication Skills
  • Knack for Technology

Desirable

  • Prior Call-Centre and Customer Service Experience is Desirable

Experience

Essential

  • Customer Service Experience
  • Experience of working within a communications environment
  • Some telephonic experience in engaging with customers/clients/people
  • Some IT knowledge to work with MS Office Suite applications like Word and Excel

Desirable

  • Previous experience of working within a call-centred environment is desirable

N/A

Essential

  • N/A

Desirable

  • N/A
Person Specification

Qualifications

Essential

  • GCSE/A-Level Qualified
  • Compassionate
  • Empathetic
  • Positive
  • Customer Service
  • Communication Skills
  • Knack for Technology

Desirable

  • Prior Call-Centre and Customer Service Experience is Desirable

Experience

Essential

  • Customer Service Experience
  • Experience of working within a communications environment
  • Some telephonic experience in engaging with customers/clients/people
  • Some IT knowledge to work with MS Office Suite applications like Word and Excel

Desirable

  • Previous experience of working within a call-centred environment is desirable

N/A

Essential

  • N/A

Desirable

  • N/A

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hedena Health Ltd

Address

207 London Road

Headington

Oxford

OX3 9JA


Employer's website

https://www.hedenahealth.co.uk (Opens in a new tab)

Employer details

Employer name

Hedena Health Ltd

Address

207 London Road

Headington

Oxford

OX3 9JA


Employer's website

https://www.hedenahealth.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Manager

Nicola Coppuck

nicola.coppuck@nhs.net

01865744104

Details

Date posted

25 January 2024

Pay scheme

Other

Salary

£11 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3940-24-0004

Job locations

207 London Road

Headington

Oxford

OX3 9JA


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