Patient Services Advisor
This job is now closed
Job summary
Are you ready to embark on a rewarding career as a Patient Services Advisor with our dynamic and innovative group of GP Practices in Headington and the surrounding area? We are seeking compassionate, empathetic and positive individuals with a passion for excellent customer service and communication skills, a knack for technology and a commitment for delivering excellence in a fast-paced call centred environment. While prior call centre experience is desirable, it is not a deal-breaker we provide comprehensive training to ensure your success in the role.
As a Patient Services Advisor, you will be at the forefront of our commitment to enhancing the well-being of the communities we serve. If you are eager to contribute to our mission, we would love to welcome you to join our team.
Main duties of the job
Your Key Responsibilities Will Be:
Responding to patient inquiries over phone
Warm reception of patients during in-person visits
Assisting patients during in-person visits
Addressing their questions and concerns
Handling general administrative tasks
Please Note: The advert for this vacancy will close early if sufficient applications are received.
About us
Join a team that has successfully managed public health initiatives, fostered collaborations with neighbouring practices and actively participated in the Covid Vaccination programme, making a tangible difference in the lives of our patients. Our workplace culture places a strong emphasis on staff well-being, offering team building activities like Annual Away Days, exciting staff outings (including a boat trip this summer), and legendary summer and Christmas parties. We also have a Hedena running club for all those interested!
Located in the heart of Oxford next to a beautiful park, our office boasts free on-site staff parking, a sunny Quad for morning coffees, and regular deliveries of fresh fruit and homemade treats, enhancing the overall work environment. With a focus on work-life balance, we operate from 8 am to 6 pm (8 am 8 pm on Wednesdays and Thursdays), with a Saturday morning clinic on a rotational basis for all Patient Services Advisors.
Don't miss the chance to be part of a team that values your contribution. Apply today and discover a fulfilling career with competitive compensation starting from £11.00 per hour, along with benefits such as additional leave, a company pension, free on-site parking, referral programs, and store discounts. Act quickly, as we may close the vacancy early with a high number of applicants. We look forward to welcoming you to our innovative and friendly team at Hedena!
Details
Date posted
25 January 2024
Pay scheme
Other
Salary
£11 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A3940-24-0004
Job locations
207 London Road
Headington
Oxford
OX3 9JA
Employer details
Employer name
Hedena Health Ltd
Address
207 London Road
Headington
Oxford
OX3 9JA