Patient Services Advisor

Job summary

Are you ready to embark on a rewarding career as a Patient Services Advisor with our dynamic and innovative group of GP Practices in Headington and the surrounding area? We are seeking compassionate, empathetic and positive individuals with a passion for excellent customer service and communication skills, a knack for technology and a commitment for delivering excellence in a fast-paced call centred environment. While prior call centre experience is desirable, it is not a deal-breaker we provide comprehensive training to ensure your success in the role.

As a Patient Services Advisor, you will be at the forefront of our commitment to enhancing the well-being of the communities we serve. If you are eager to contribute to our mission, we would love to welcome you to join our team.

Main duties of the job

Your Key Responsibilities Will Be:

Responding to patient inquiries over phone

Warm reception of patients during in-person visits

Assisting patients during in-person visits

Addressing their questions and concerns

Handling general administrative tasks

Please Note: The advert for this vacancy will close early if sufficient applications are received.

About us

Join a team that has successfully managed public health initiatives, fostered collaborations with neighbouring practices and actively participated in the Covid Vaccination programme, making a tangible difference in the lives of our patients. Our workplace culture places a strong emphasis on staff well-being, offering team building activities like Annual Away Days, exciting staff outings (including a boat trip this summer), and legendary summer and Christmas parties. We also have a Hedena running club for all those interested!

Located in the heart of Oxford next to a beautiful park, our office boasts free on-site staff parking, a sunny Quad for morning coffees, and regular deliveries of fresh fruit and homemade treats, enhancing the overall work environment. With a focus on work-life balance, we operate from 8 am to 6 pm (8 am 8 pm on Wednesdays and Thursdays), with a Saturday morning clinic on a rotational basis for all Patient Services Advisors.

Don't miss the chance to be part of a team that values your contribution. Apply today and discover a fulfilling career with competitive compensation starting from £11.00 per hour, along with benefits such as additional leave, a company pension, free on-site parking, referral programs, and store discounts. Act quickly, as we may close the vacancy early with a high number of applicants. We look forward to welcoming you to our innovative and friendly team at Hedena!