Euxton Medical Centre

Medical Receptionist

Information:

This job is now closed

Job summary

Euxton Medical Centre have an opportunity for a motivated, flexible and friendly medical receptionist to work within our practice. This is a part time position for 16 hours per week.

The suitable candidate will have excellent customer services skills, a good working knowledge of IT systems and will provide a high quality reception/care navigation service to our patients. Applicants must be flexible.

Main duties of the job

The successful candidate will support our current team of receptionists and clinicians. The duties will include liaising with patients, attending to enquiries both over the phone as well as face to face. You will also manage the booking of appointments and cancelling of appointments for clinics in addition to dealing with all tasks generated by the GPs, issuing of prescriptions, scanning and recoding.

About us

Euxton Medical Centre has been an established surgery serving the Euxton population of 4,500 patients for more than 30 years. The practice premises were built in 1993 and we have had a full refurbishment in 2018.

We have 2 GP Partners and 2 salaried GPs who all deliver an excellent and progressive service to our patient population. The GP team is supported by an innovative team of clinical staff and administrators.

Clinical Team: 1 Practice Nurse and 1 Healthcare Assistant.

Administrative Team: Practice Manager, Assistant Practice Manager and an admin team of 13 staff.

We are part of Chorley Primary Care Network. As part of the network there are currently various additional roles working with all practices; Care Home Lead, Clinical Pharmacists, First Contact Physiotherapist, Social Prescribers, Pharmacy Technicians, Paramedics, Health and Wellbeing Coaches and Care Co-ordinators.

Details

Date posted

30 October 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3935-24-0001

Job locations

Euxton Medical Centre

St. Marys Gate

Euxton

Chorley

Lancashire

PR7 6AH


Job description

Job responsibilities

Maintaining and monitoring the practice appointment system.

Process personal, telephone and e-requests for appointments.

Answering incoming phone calls, transferring calls or dealing with the callers request appropriately.

Process repeat prescriptions.

Signpost patients to the correct service.

Initiating contact with and responding to requests from patients, teams members and external agencies.

Read code data on EMIS Web.

Photocopy documentation as required.

Data entry of new and temporary registrations and relevant patient information.

Input data into the patient's healthcare records as necessary.

Direct requests for information ie SAR, insurance/solicitors letters and DVLA forms to the admin team.

Manage all queries as necessary in an efficient manner.

Support all clinical staff with general tasks as required.

Support administrative staff, providing cover during staff absences.

Action incoming emails when necessary.

Scanning of patient related documentation and attaching scanning documents to patient's healthcare records.

Complete opening and closing procedures in accordance with the duty rota.

Job description

Job responsibilities

Maintaining and monitoring the practice appointment system.

Process personal, telephone and e-requests for appointments.

Answering incoming phone calls, transferring calls or dealing with the callers request appropriately.

Process repeat prescriptions.

Signpost patients to the correct service.

Initiating contact with and responding to requests from patients, teams members and external agencies.

Read code data on EMIS Web.

Photocopy documentation as required.

Data entry of new and temporary registrations and relevant patient information.

Input data into the patient's healthcare records as necessary.

Direct requests for information ie SAR, insurance/solicitors letters and DVLA forms to the admin team.

Manage all queries as necessary in an efficient manner.

Support all clinical staff with general tasks as required.

Support administrative staff, providing cover during staff absences.

Action incoming emails when necessary.

Scanning of patient related documentation and attaching scanning documents to patient's healthcare records.

Complete opening and closing procedures in accordance with the duty rota.

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Effective time management
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving
  • Ability to follow policy and procedure
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility

Desirable

  • GCCSE Maths and English Grade C or above
  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care
  • EMIS Web user skills

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience of working in a health care setting
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Effective time management
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving
  • Ability to follow policy and procedure
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility

Desirable

  • GCCSE Maths and English Grade C or above
  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care
  • EMIS Web user skills

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience of working in a health care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Euxton Medical Centre

Address

Euxton Medical Centre

St. Marys Gate

Euxton

Chorley

Lancashire

PR7 6AH


Employer's website

https://www.euxtonmedicalcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Euxton Medical Centre

Address

Euxton Medical Centre

St. Marys Gate

Euxton

Chorley

Lancashire

PR7 6AH


Employer's website

https://www.euxtonmedicalcentre.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Karen Simm

karen.simm1@nhs.net

01257442446

Details

Date posted

30 October 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3935-24-0001

Job locations

Euxton Medical Centre

St. Marys Gate

Euxton

Chorley

Lancashire

PR7 6AH


Supporting documents

Privacy notice

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