Job summary
We are looking for a receptionist to join our team for 28 hours a week:
The successful candidate will be required to be flexible
with hours between 7am-8pm Monday to Friday to accommodate staff holidays etc.
The shift pattern will be:
Monday 7am - 1pm
Tuesday 2pm - 7pm
Wednesday 1pm - 8pm
Thursday 8am -1pm
Friday 2pm- 7pm
The successful candidate will be responsible for undertaking
a wide range of reception and administrative duties and the provision of
general support to the multidisciplinary team.
Duties can include but are not limited to, greeting and
directing patients, patient registration, booking appointments, processing of
information (electronic and hard copy) and assisting patients as required.
To act as the central point of contact for patients, the
distribution of information, messages and enquiries for the clinical team,
liaising with multidisciplinary team members and external agencies such as
secondary care and community service providers.
Main duties of the job
To support the practice clinical team by signposting patients to
the appropriate healthcare professional or service, working as part of the
practices multidisciplinary team.
The receptonist will also be expected to undertake reception
duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
About us
We have a large team of clinical and non-clinical staff including:
GP Team
- 6 GP Partners
- 2 Trainee Doctors
Nursing Team
- 2 Trainee Advanced Nurse Practitioners
- An Assistant Practitioner
- 1 Trainee Nurse Associate
- 2 Healthcare Assistants
- 2 Nurse Associates
Pharmacy Team
- A Practice Pharmacist
- A Pharmacy Technician
- A Prescribing Clerk
Management Team
- Practice Manager
- Operations Manager
As well as a large Practice Team we also have an extensive Tame Valley PCN Team.
As an employer we offer the following benefits:
- NHS Pension
- Staff Wellbeing App
- 25 days annual leave + Bank holidays (which increases with length of service)
- Birthday annual leave
- Breakfast and Fruit basket
- Sanitary baskets in staff toilets
- Non-perishable lunch cupboard
- Summer Party paid for by the Practice
- Christmas Party paid for by the Practice
Job description
Job responsibilities
The
following are the core responsibilities of the Receptionist.There may be, on
occasion, a requirement to carry out other tasks; this will be dependent on
factors such as workload and staffing levels:
- a.
Process
and effectively signpost patients to the appropriate healthcare professional
depending on the presenting condition
- b.
Answer
incoming phone calls, transferring calls or dealing with the callers requests
appropriately
- c.
Process
patient requests for appointments
- d.
Process
repeat prescription requests via prescription clerk
- e.
Initiate
contact with and respond to requests from patients, team members and external
agencies
- f.
Enter
read/SNOMED CT code data on EMIS Web
- g.
Photocopy
documentation as required
- h.
Data
entry of new and temporary registrations and relevant patient information as
required
- i.
Input
data into the patients healthcare records as necessary
- j.
Direct
requests for information, e.g., SAR, insurance/solicitors letters and DVLA
forms, to the administrative team
- k.
Manage
all queries as necessary in an efficient manner
- l.
Maintain
a clean, tidy, effective working area at all times
- m.
Monitor
and maintain the reception area and noticeboards
- n.
Support
all clinical staff with general tasks as requested
- o.
Undertake
all mandatory training and induction programmes
Job description
Job responsibilities
The
following are the core responsibilities of the Receptionist.There may be, on
occasion, a requirement to carry out other tasks; this will be dependent on
factors such as workload and staffing levels:
- a.
Process
and effectively signpost patients to the appropriate healthcare professional
depending on the presenting condition
- b.
Answer
incoming phone calls, transferring calls or dealing with the callers requests
appropriately
- c.
Process
patient requests for appointments
- d.
Process
repeat prescription requests via prescription clerk
- e.
Initiate
contact with and respond to requests from patients, team members and external
agencies
- f.
Enter
read/SNOMED CT code data on EMIS Web
- g.
Photocopy
documentation as required
- h.
Data
entry of new and temporary registrations and relevant patient information as
required
- i.
Input
data into the patients healthcare records as necessary
- j.
Direct
requests for information, e.g., SAR, insurance/solicitors letters and DVLA
forms, to the administrative team
- k.
Manage
all queries as necessary in an efficient manner
- l.
Maintain
a clean, tidy, effective working area at all times
- m.
Monitor
and maintain the reception area and noticeboards
- n.
Support
all clinical staff with general tasks as requested
- o.
Undertake
all mandatory training and induction programmes
Person Specification
Experience
Essential
- Experience of working with the public
Desirable
- Experience of working in a healthcare setting
Qualifications
Essential
- Educated to GCSE or equivalent
Desirable
- Active Signposting or Care Navigator Training Qualification
- Healthcare Qualification (level 2) or working towards gaining equivalent level
- Customer service qualification (NVQ) or equivalent
Person Specification
Experience
Essential
- Experience of working with the public
Desirable
- Experience of working in a healthcare setting
Qualifications
Essential
- Educated to GCSE or equivalent
Desirable
- Active Signposting or Care Navigator Training Qualification
- Healthcare Qualification (level 2) or working towards gaining equivalent level
- Customer service qualification (NVQ) or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
