Medical Receptionist/Administrator

Job description

Job responsibilities

Job Description

JOB TITLE: RECEPTIONIST

REPORTS TO: RECEPTION TEAM LEADER

Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job responsibilities:

Administration

To have a thorough knowledge of all practice procedures.

To work in accordance of all written protocols

Filing post in medical records

Fax and photocopy as requested

Reception

Receiving patients consulting with members of practice team

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception position as necessary

Appointments

Process appointment requests for today future appointments from patients by telephone and in person.

Deal with visits requests

Computer

Registrations of new patients computer data entry and medical records.

Process patients change of address computer data and medical records (have knowledge of practice area.

Process repeat prescription request in accordance with practice guidelines.

Other Tasks

Ensure building security have thorough knowledge of doors/windows/alarm.

Any other tasks allocated by managers

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize and respond to peoples needs for alternative methods of communication

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance and discuss with other team members how policies, standards and guidance will affect own work

Participate in audit as appropriate

Person Specification

Experience

Essential

• No essential experience

Desirable

• Experience of working in a GP practice or healthcare setting or in another customer facing service role is advantageous

Qualifications

Essential

• No essential qualifications

Desirable

• Qualification to NVQ Level 2/3 in Customer Services or Health Care or related discipline

Knowledge and Skills

Essential

• An empathy with and understanding of the challenges facing our community
• The patience to respond to requests from patients who do not have English as a first language

Desirable

• Basic IT Skills
• Ability to learn quickly
• Ability to work as part of a team
• Flexible approach to working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bellbrooke Surgery

Address

Bellbrooke Surgery

Bellbrooke Avenue

Leeds

LS9 6AU

Employer's website

https://www.bellbrookesurgery.co.uk/ (Opens in a new tab)