Voyager Family Health

Medical Receptionist

Information:

This job is now closed

Job summary

Are you looking for an exciting new role working with a fantastic and supportive team? If so, we would love to hear from you.

Based in the excellent location of aviation renowned Farnborough, we have a fabulous new purpose designed building on the Hampshire/Surrey border.

We are a high performing and well-respected GMS training practice and have developed a model which separates out on the day from 'routine' GP care. We aim to provide good access for patients with urgent problems but also provide continuity for those with more complex needs.

Although the largest practice in Farnborough, we are a friendly team and work hard to maintain our family atmosphere with a strong ethos of teamwork and mutual support.

Experience in General Practice is not essential - our patient services team have a wide variety of backgrounds and skills, and we are always looking to add to this. As an accredited training practice, we have a comprehensive induction programme with ongoing training and support. There is always opportunity to progress and learn new skills!

Main duties of the job

You will be responsible for undertaking a wide range of busy reception and administrative duties and the provision of general support to the multidisciplinary team.

This role requires working in a busy, changeable, challenging and fast paced environment, so the ability to remain calm under pressure and adapt to new ways of working is absolutely essential!

The post holder must have a positive approach to work, enjoy working as part of a team and understand and demonstrate excellent customer care and communication skills.

We have one position available, and the hours are made up of a combination of mornings and afternoons, Monday to Friday. Once you are given your hours they are fixed and overtime to help cover holidays is also available. Our opening hours are 0800-1830, so you would need to be available to work between these hours.

About us

Patient Services is made up of 18 skilled team members who spend their time between the telephone hub, the reception desk and in the admin office. They support a team of 30+ clinicians and are a vital part of our organisation. We can offer a wonderful working environment in our new building, surrounded by a friendly team. If you are confident that you meet the criteria listed and are looking for a challenging, but rewarding role, we look forward to hearing from you.

Details

Date posted

16 August 2023

Pay scheme

Other

Salary

£10.50 to £11 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3926-23-0001

Job locations

Apollo Rise

Farnborough

Hampshire

GU14 0NP


Job description

Job responsibilities

Primary Responsibilities

a. Maintaining and monitoring the practice appointment system to a high standard to ensure smooth, efficient running of all clinics.

b. Process in-person, telephone and e-requests for appointments

c. Answer incoming phone calls & transferring them or dealing with the callers request appropriately and in a timely fashion

d. Signpost patients to the correct service

e. Process incoming and outgoing mail

f. Initiating contact with and responding to requests from patients, team members and external agencies

g. Photocopy documentation as required

h. File and store records

i. Data entry of new registrations and relevant patient information and process change of address

j. Input data into the patients healthcare records as necessary

k. Manage all queries and tasks (including administrative queries) as necessary in an efficient manner

l. Maintain a clean, tidy, effective working area at all times

m. Monitor and maintain the reception area, waiting room and notice boards keeping them tidy and up to date.

n. Support all clinical staff with general tasks as requested

o. Arrange home visits for housebound patients

p. Keep up to date with changes to protocol and ensure that all internal correspondence is read

q. Support administrative and reception staff when needed by being flexible and providing cover to other teams during staff absences

r. Complete opening and closing procedures in accordance with office protocol

Secondary Responsibilities

a. Partake in audit as directed by the Quality Lead

b. Ensure signed documents are filed accurately, ready to be collected by patients, or sent by post

c. Enable patients to have initial access to the NHS App system

d. Arrange interpretation services when requested

Job description

Job responsibilities

Primary Responsibilities

a. Maintaining and monitoring the practice appointment system to a high standard to ensure smooth, efficient running of all clinics.

b. Process in-person, telephone and e-requests for appointments

c. Answer incoming phone calls & transferring them or dealing with the callers request appropriately and in a timely fashion

d. Signpost patients to the correct service

e. Process incoming and outgoing mail

f. Initiating contact with and responding to requests from patients, team members and external agencies

g. Photocopy documentation as required

h. File and store records

i. Data entry of new registrations and relevant patient information and process change of address

j. Input data into the patients healthcare records as necessary

k. Manage all queries and tasks (including administrative queries) as necessary in an efficient manner

l. Maintain a clean, tidy, effective working area at all times

m. Monitor and maintain the reception area, waiting room and notice boards keeping them tidy and up to date.

n. Support all clinical staff with general tasks as requested

o. Arrange home visits for housebound patients

p. Keep up to date with changes to protocol and ensure that all internal correspondence is read

q. Support administrative and reception staff when needed by being flexible and providing cover to other teams during staff absences

r. Complete opening and closing procedures in accordance with office protocol

Secondary Responsibilities

a. Partake in audit as directed by the Quality Lead

b. Ensure signed documents are filed accurately, ready to be collected by patients, or sent by post

c. Enable patients to have initial access to the NHS App system

d. Arrange interpretation services when requested

Person Specification

Experience

Essential

  • Experience of working with the general public
  • Experience of busy administrative / receptionist duties

Desirable

  • Experience of working in a health care setting

Qualifications

Essential

  • GCSE Mathematics & English (C or above)

Desirable

  • NVQ Level 2 in Health and Social Care
Person Specification

Experience

Essential

  • Experience of working with the general public
  • Experience of busy administrative / receptionist duties

Desirable

  • Experience of working in a health care setting

Qualifications

Essential

  • GCSE Mathematics & English (C or above)

Desirable

  • NVQ Level 2 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Voyager Family Health

Address

Apollo Rise

Farnborough

Hampshire

GU14 0NP


Employer's website

https://voyagerfamilyhealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Voyager Family Health

Address

Apollo Rise

Farnborough

Hampshire

GU14 0NP


Employer's website

https://voyagerfamilyhealth.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Training & HR Manager

Miss Dawn Hambly

dawn.hambly@nhs.net

Details

Date posted

16 August 2023

Pay scheme

Other

Salary

£10.50 to £11 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3926-23-0001

Job locations

Apollo Rise

Farnborough

Hampshire

GU14 0NP


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