Job summary
We are looking
to recruit a part-time Receptionist/Administrator to join our GP practice.
This
post is 24 hours to be worked between the hours 07.45-18.45 Monday to Friday.
Successful applicants are expected to provide cover for annual
leave/sickness.
You would need
excellent communication and listening skills. It is expected that you will
conduct yourself with tact, sympathy,
and efficiency and remain pleasant at all times. Receive, assist, and direct
patients in accessing the appropriate service or healthcare professional.
All patients
diagnosis and treatments must be held in the strictest confidence at all times.
Offer general
assistance to the practice team and project a positive and friendly image to
patients and other visitors.
*Applicant must
not be a patient at the practice*
Main duties of the job
You would ideally have previous GP Practice experience
with knowledge of EMIS and Docman10, however training would be provided for the right
candidate. You must be an enthusiastic, hardworking, flexible and reliable person with
the ability to use your own initiative.
About us
We are a forward thinking, growing practice who achieved 'GOOD' in our latest CQC inspection and wish to employ an enthusiastic, dependable and reliable person to join our team.
We are a friendly and well established practice, we
comprise of 1 GP Lead Partner, 1 Salaried GP, 1 Advanced Nurse Practitioner Partner, a Practice Nurse, a GP assistant and a small team of Reception/Administrative Staff with a list size
of 4200 patients.
At the heart of all we do is our commitment to 'perfect
care' - care that is safe, effective, positively experienced, timely, equitable
and efficient. We support our staff to do the best job they can and work
alongside service users, their families, and carers to design and develop
future services together.
Job description
Job responsibilities
·
Opening/locking up of practice premises and
maintaining security in accordance with practice protocols
·
To have a thorough knowledge of all Practice
procedures
·
Booking appointments using computerised system
·
Handle general enquires via telephone and face
to face
·
Take accurate messages and relay to appropriate
person
·
Process repeat and acute prescriptions
·
Preparation of appropriate recall letters
·
Dealing with clinical waste
·
Handling incoming samples
·
Action referrals
·
New patient/online registration
·
Process patients change of address (Knowledge of
practice area)
·
Scanning, attaching, downloading, and filing
letters
·
Obtaining information and results from outside
agencies
·
Keeping the reception area clean and tidy, stock
check, all posters/leaflets UpToDate
·
Checking fridges
·
Attend/Complete Mandatory training
·
Provision of refreshments for staff and visitors
as required.
·
Opening post
·
Fax and photocopy
·
Data input of all relevant information using
read codes
·
General use of Microsoft office
·
Prioritising tasks from different systems
·
To deal with queries from the practice website
*Any other appropriate administrative tasks as
and when required*
Job description
Job responsibilities
·
Opening/locking up of practice premises and
maintaining security in accordance with practice protocols
·
To have a thorough knowledge of all Practice
procedures
·
Booking appointments using computerised system
·
Handle general enquires via telephone and face
to face
·
Take accurate messages and relay to appropriate
person
·
Process repeat and acute prescriptions
·
Preparation of appropriate recall letters
·
Dealing with clinical waste
·
Handling incoming samples
·
Action referrals
·
New patient/online registration
·
Process patients change of address (Knowledge of
practice area)
·
Scanning, attaching, downloading, and filing
letters
·
Obtaining information and results from outside
agencies
·
Keeping the reception area clean and tidy, stock
check, all posters/leaflets UpToDate
·
Checking fridges
·
Attend/Complete Mandatory training
·
Provision of refreshments for staff and visitors
as required.
·
Opening post
·
Fax and photocopy
·
Data input of all relevant information using
read codes
·
General use of Microsoft office
·
Prioritising tasks from different systems
·
To deal with queries from the practice website
*Any other appropriate administrative tasks as
and when required*
Person Specification
Qualifications
Essential
- A good standard of Education to GCSE/CSE Level
- College or Higher-level Education
Desirable
- NVQ in Business and administration/Customer Care
- Experience working with EMIS, Docman10 and Accurx
Person Specification
Qualifications
Essential
- A good standard of Education to GCSE/CSE Level
- College or Higher-level Education
Desirable
- NVQ in Business and administration/Customer Care
- Experience working with EMIS, Docman10 and Accurx
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.